Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package
Customer Service Representative – Contract
(12-18 months temporary position)
About the Role
We are looking for a dynamic individual with exceptional customer service skills. Working in a fast-paced, and customer-centric environment, the Customer Service Representative is accountable for answering customer inquiries in a professional, accurate, and timely manner, and collecting data for the purpose of timely readings for final billing of existing customers.  The incumbent is also responsible for accurate and complete billing and collecting records for new customers.
Duties include:

Respond to customer inquiries and complaints in person, by phone, and in writing
Receive, interpret, and summarize customers’ requests (including lawyers) to finalize existing billings
Review and process applications for service
Process all applicable data in Northstar including deposits on accounts, payment arrangements, and processing credit check requests
Initiate the process of adjustments to customer accounts
Check and record information on certificates of arrears via mail or fax
Perform administrative tasks necessary to support the department as required
Carry out reception duties
Other duties assigned by supervisor
Required Skills, Qualifications and Experience:

Grade 12 high school or equivalent
Minimum of 2 years’ experience in a fast-paced customer service environment
Intermediate working knowledge of personal computers including, Windows based software such as Outlook, Microsoft Teams, Excel, Access, Power Point, etc.
Data processing experience is an asset
Previous experience with customer information systems (i.e., Northstar) is an asset
Strong accounting skills
Working knowledge of billing procedures, schedules, and adjustments
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
Is customer centric and displays an attitude of commitment and excellence with service delivery
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with emerging technologies, and industry trends
The ability to communicate – stay informed of company events, industry news and advancement in technologies
Excellent written and verbal communication skills
Excellent time management and organization skills
Strong interpersonal skills and the ability to use tact and discretion when interacting with internal and external customers
Displays a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Embraces a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Is agile, responsive, and displays a sense of urgency
Demonstrates flexibility and project a positive/professional demeanor
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.  If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.
 

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package
Engineering Technologist - Construction
About the Role
We are looking for a dynamic individual with exceptional customer service and technical skills. The Engineering Technologist, Construction, coordinates field construction activities associated with electrical service connections for residential, commercial, and industrial developments, as well as distribution system rebuild and infrastructure renewal projects. The role serves as the primary liaison between field construction and the engineering and design teams, ensuring work is executed in accordance with OH standards, approved designs, and project schedules.
Duties include:

Coordinate field construction activities associated with electrical distribution projects, including service connections, system upgrades, and infrastructure renewal work
Liaise with contractors, developers, consultants, and internal teams to facilitate construction activities and support the timely delivery of projects
Monitor construction progress and coordinate project schedules to support the efficient execution of the construction program
Conduct field reviews of construction work to verify installations align with OH standards, specifications, and certified design drawings
Identify deficiencies or non-compliant installations that require corrective action prior to acceptance of work
Coordinate the resolution of field issues by facilitating communication between contractors, engineering, and internal stakeholders, including coordinating escalations and supporting engineering review of field conditions
Support the implementation of approved design revisions during construction
Assist with construction planning, including field investigations, material coordination, and preparation of supporting documentation such as bills of material, work orders, and design support
Support the administration of construction contracts, including tracking progress, coordinating work activities, reviewing contractor quantity submissions and invoice documentation for accuracy, and identifying issues impacting project delivery
Maintain accurate records of construction activities, installed assets, and project documentation
Conduct site safety audits and observations to verify adherence to applicable safety requirements and report any concerns to the constructor and internal stakeholders
Other duties assigned by supervisor
Required Skills, Qualifications and Experience:

Completion of a 3-year Engineering Technology diploma or a 4-year Engineering degree from a recognized post-secondary institution
Registered as a Certified Engineering Technologist with O.A.C.E.T.T., or licenced Professional Engineer with PEO (or be eligible for registration)
Minimum 5 years relevant field experience with an electrical utility or related company
Extensive use and strong knowledge of design work and project management
Sound knowledge and understanding of electrical theory, and familiarity with power system operations, practices, and installation standards
Excellent working knowledge of Microsoft office programs, and related computer software applications
Experience in safety as it relates to design and job planning
Valid Class ‘G’ Ontario Driver’s Licence with an excellent driving record
Effective communication skills (written, verbal, and presentation)
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours of the brand
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with key industry knowledge, best practices, and disruptors
Communicate – stay informed of company events, industry news, and advancement in technologies
Is a creative thinker with strong planning, organization, and execution skills
Is agile, responsive, and displays a sense of urgency
Demonstrate flexibility and projects a positive and professional demeanor
Leverage technology to advance process optimization
Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Is forward thinking with a proactive mindset
Embrace a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Excellent interpersonal skills that build relationships with both internal and external clients
Is self-motivated, with the ability to work independently or as part of team
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.  
                                                                                                                                                           

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package
Engineering Technologist
About the Role
We are looking for a dynamic individual with exceptional customer service and technical skills. The Engineering Technologist is accountable for the design, planning, estimating, preparation of bills of material and job instructions for electrical distribution projects. Projects include overhead and underground electrical distribution system design and planning (new and rebuild capital projects), streetlight systems, and new electrical service design (residential, commercial, and industrial). This role also provides inputs to the scheduling and coordination of project construction.
Duties include:

Design, estimate, and plan jobs which includes preparing bills of materials, various projects
Prepare and oversee overhead and underground construction contracts
Assist in the preparation of capital budget proposals
Prepare technical reports including but not limited to, voltage drop/line losses calculations, fault current analysis and protection coordination, power quality analysis, pole loading analysis, line tensions, and cable pulling calculations
Assist with any design clarifications, or recommendations
Consult with customers and stakeholders regarding inquiries for existing and or proposed infrastructure, and incorporate feedback into the planning process
Investigate, review, develop, communicate, and enforce installation standards and materials specification
Maintain related field and office engineering records
Administer the subdivision design process along with material approvals for developer-designed, and construction subdivisions
Liaise with Municipal/Government bodies (Town of Oakville, Halton Region, and MTO), developer’s consultants for design, estimating, and planning purposes, and/or for required permits approvals
Review Third-Party Overhead Attachment Permits and Plant Design/Construction
Other duties assigned by supervisor
 
Required Skills, Qualifications and Experience:

Completion of a 3-year Engineering Technology diploma or a 4-year Engineering Degree from a recognized post-secondary institution
Registered as a Certified Engineering Technologist with O.A.C.E.T.T. or licensed Professional Engineer with PEO (or be eligible for registration)
Minimum 3 years of relevant experience in overhead and underground distribution system design, planning, budgeting, and construction contract administration
Extensive use and strong knowledge of design work and project management
Sound knowledge and understanding of electrical theory, and familiarity with power system operations, practices, and installation standards
Excellent working knowledge of Microsoft office programs, and related computer software applications
Experience in safety as it relates to design and job planning
Valid Class ‘G’ Ontario Driver’s Licence with an excellent driving record
Effective communication skills (written, verbal, and presentation)
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours of the brand
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with key industry knowledge, best practices, and disruptors
Communicate – stay informed of company events, industry news, and advancement in technologies
Is a creative thinker with strong planning, organization, and execution skills
Is agile, responsive, and displays a sense of urgency
Demonstrate flexibility and projects a positive and professional demeanor
Leverage technology to advance process optimization
Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Is forward thinking with a proactive mindset
Embrace a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Excellent interpersonal skills that build relationships with both internal and external clients
Is self-motivated, with the ability to work independently or as part of team
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.