Toronto Hydro is proud to be recognized as a Sustainable Electricity Company™ by the Canadian Electricity Association (CEA). This award is an important milestone in our sustainability journey and ensures we are mitigating the risks associated with climate change, emerging clean technologies and increasing stakeholders’ expectations. As a result, we strive to provide electricity to our customers in a way that minimizes financial and environmental risks while maximizing the benefit to society.
Toronto Hydro Corporation is a holding company, which wholly-owns two subsidiaries:
Toronto Hydro-Electric System Limited - which distributes electricity and engages in Conservation and Demand Management (CDM) activities; and
Toronto Hydro Energy Services Inc. - which provides street lighting services.
The principal business of the Corporation and its subsidiaries is the distribution of electricity by Toronto Hydro-Electric System Limited. Toronto Hydro-Electric System Limited owns and operates an electricity distribution system, which delivers electricity to approximately 740,000 customers located in Toronto. It is the largest municipal electricity distribution company in Canada and distributes approximately 18% of the electricity consumed in the province of Ontario.
At Toronto Hydro, we strive to attract and retain employees through a combination of benefits, positive working conditions and a culture that values team work, results and accountability.
Supervisor, Power System Event Management
The Supervisor, Power System Event Management (PSEM) is responsible for managing the execution of all power system related events arising from system emergencies (internal/external), customer requirements and internal program investment.
RESPONSIBILITIES:
Directs, manages and supervises power system event management process including event analysis, prioritization, scheduling, logistics, and emergency response to all power system related events
Directs, manages and supervises 24/7 365 days/year dispatch center
Ensures effective event work execution through scheduling and resource dispatch of Grid response, Reactive, Street Lighting, Meter and Field Service Response crews, while optimizing utilization of resources, minimizing cost performance and maximizing customer experience
Forecasts and plans for emergency level conditions and resource requirements in the storm / high-volume call situations
Organizes and schedules staff; monitors volume of work to ensure optimal coverage for event management, event analysis and inbound call response
Develops, manages, implements and support PSEM information systems and applications related to the dispatch center
Leads and oversees projects including schedules, time estimates, resource co-ordination and project status reporting
Continuously seek improvement to existing business processes and systems performance and recommends solutions that enable organization to operate at a high customer service excellent related to safety, productivity and/or customer satisfaction
Responsible for “closed loop” power system event management including, data collection, analysis, prioritization, scheduling, customer service and logistics for all field resources within scope
Effectively coordinates and communicates with other sections, departments, business units to ensure maximum work management efficiency; provides support as required
Provides support to other departments in understanding of core business systems such as OMS/DMS, GPS Automated Vehicle Solution, IVR, CC&B, Power status check tool acting as SME to automate and improve systems
Provides technical guidance to dispatchers to better understand the electrical distribution system and various information systems heavily used in the processes, to better support the Control Room and internal/external crews
Manages all escalated customer inquiries and complaints to resolution with minimum intervention from senior management
Creates and manages enhanced analytical reports/dashboards for department and executive reporting, tracks daily event performance for scorecard, trending and gap analysis
Deals with external agencies to discuss/develop best practices that support an effective service and productivity model
Continuously coaches, trains and motivates staff to ensure behavior and skills are in line with the performance drivers for the business; manages staff and personal performance and development throughout a systematic performance management process
Manages safety performance through incident investigation analysis and corrective action, training, education, and coaching
Identifies and advises crews of safety hazards
REQUIREMENTS
Post-Secondary Degree in Electrical Engineering; a suitable combination of education and experience may be considered
Minimum 5 (five) years of leadership experience
Minimum 5 (five) years of experience in electrical distribution grid operations, power system planning and/or related environment
Minimum 5 (five) years of experience in a customer-focused environment
Supervisory experience in a in 24/7 shift work environment preferred
Demonstrated knowledge of relevant safety, electrical and environmental legislation, regulations and procedures
Deep knowledge of electrical distribution system
Extensive experience or knowledge of set of information systems used in the dispatch area: Outage Management System, Customer Information System, Geographical Information System, GPS-Automated vehicle solutions, IVR systems, Safety performance tracking systems, Accident/Incident investigation techniques
Must have working knowledge of Microsoft Office products for data analysis and report creation
Strong understanding of telecom and system radios
Extensive experience with event management, including event analysis, task prioritization, trouble triage
Drives results and accountability - excellent project management skills coupled with strong planning, problem solving and decision making capabilities
Develops culture and people - Acts as a resource and coach in enabling individuals to reach their full potential; empowers staff and encourage growth of abilities
Champions change, productivity and innovation - proven track record for identifying and leading process improvement
Builds strong relationships - establishes trust and respect with team and stakeholders across the organization; stakeholder management and negotiation and engagement skills
Demonstrates customer focus - builds positive customer relationships
To apply, please visit our Careers site at
www.torontohydro.com/careers
May 22, 2015
