Waterloo North Hydro Inc.
CUSTOMER ACCOUNT REPRESENTATIVE
Waterloo North Hydro Inc. (WNH) is a progressive electric distribution utility servicing the City of Waterloo and the Townships of Wellesley and Woolwich. Our team of dedicated employees strives to provide a safe and reliable supply of electricity to over 55,000 residential and business customers across a large urban and rural service area. At WNH, we aspire to become a world-class corporation using a team-based model to advance the interests of our customers, our employees, and our organization.
As a Customer Account Representative, you will be a key member of the Customer Service Team. You will be responsible for providing the highest level of customer service, both in person and as part of a call center, for account changes and inquiries, receiving and processing payments and effectively dealing with a variety of call types. As a front line ambassador for WNH, you will be expected to represent WNH in a professional and effective manner to enhance the customer experience and promote various conservation and customer service initiatives.
The ideal candidate will be a graduate of a post-secondary program in marketing or business with knowledge of Microsoft Office, Customer Information Systems, credit and sales concepts and experience in a fast paced call center and/or retail environment. As a proven team player with excellent communication skills and an eye for detail, you will ensure an effective delivery of services and support to all customers; both internal and external. Possessing knowledge of and experience in the Ontario electricity market will be considered an asset.
This position is permanent, full-time and offers a competitive salary. In addition, we offer an excellent working environment, benefits package, pension plan, and opportunities for professional development.
To apply, send your resume and cover letter including your education and experience to resume@wnhydro.com by Friday, December 18, 2015. Please indicate “Customer Account Representative” in the subject line.
We thank all applicants who apply, however, only those candidates selected for an interview will be contacted.
November 23, 2015
