Director of Customer Service
Are you passionate about Customer Service, and interested in joining an innovative company full of talented employees? Are you ready to implement your vision of customer-service excellence for London Hydro’s customers? Then, definitely apply to become London Hydro’s Director of Customer Service.
Reporting to the VP-Corporate Services and CIO, and as a member of the leadership team, you will be responsible for the strategic direction, leadership, management and overall success of customer relationship management, the Customer Service contact centre, revenue protection/collections, the customer information and billing system, and regulatory compliance on customer-service matters. You will also contribute more broadly towards ensuring that the goals, objectives and strategic plan of the corporation are achieved.
COMPETENCIES
You are a creative, agile, decisive and persuasive thought leader who recognizes the importance of teamwork and affiliation. You drive results through a focus on innovative, customer-centric, scalable solutions, business models and processes.
JOB DUTIES
With a goal of achieving or surpassing initiatives and targets as established in the corporation’s strategic plan, you will focus on three key areas:
Customer Service
Corporate
Regulatory Compliance
QUALIFICATIONS
About London Hydro
For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 150,000 homes and businesses, and continue to improve the way people live and work.
For more information and to apply
To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to send your resume, by Monday, May 2, 2016, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Director, Customer Service in the subject line and ensure that you attach your resume): jobs@londonhydro.com. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment. An education check will also be conducted.
London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
In accordance with Canadian immigration requirements, this advertisement is directed to Canadian citizens and permanent residents of Canada.
April 20, 2016