Waterloo North Hydro Inc.
ENERGY EFFICIENCY ADVISOR
Waterloo North Hydro Inc. (WNH) is a progressive electric distribution utility servicing the City of Waterloo and the Townships of Wellesley and Woolwich. Our impressive team of 128 dedicated employees strives to provide safe and reliable supply of electricity to over 55,450 customers across a large urban and rural service area spanning 672 square kilometers. At WNH, we aspire to become a world-class corporation using a team-based model to advance the interests of our customers, our employees, and our organization.
WNH is current seeking an Energy Efficiency Advisor to join our Energy Efficiency (EE) team. Reporting to the Manager, Energy Efficiency and Corporate Communications, you will be a key member of the EE customer outreach and engagement team. You will be responsible for working with an assigned group of WNH’s Commercial, Institutional, and Industrial (CI&I) customers and assisting with their energy efficiency projects and energy management activities. This role will work closely with program stakeholders including internal resources, customers, associations, channel partners, and non-government organizations (NGO’s) by providing training, support, site visits, basic assessments, business case development and application and project recommendations.
The ideal candidate will be a graduate of a post-secondary engineering, environmental business program or equivalent with two years’ experience in the energy efficiency / management sector specifically with a focus on account management, sales or business development. Your advanced communication skills, client management, and focus on customer service will assist with the delivery of CI&I Stakeholder support. A working understanding of electrical theory, electromechanical systems, lighting systems, HVAC, and building science supported by a background in industrial processes or in energy application in a commercial and industrial environment is preferred. Experience with an Ontario-based utility, the Independent Electricity System Operator, or EE programs, CEM, CMVP, CET, and P. Eng designations considered an asset.
KEY RESPONSIBILITIES
Program Administration and Management
Manage a group of assigned customers and provide ongoing energy efficiency and energy management support
Research, assess, and report on EE potential for all assigned customers by working with customer facilities staff, suppliers, and service providers to assist in determination of EE opportunities
Develop and present EE business cases to customers for participation in EE programs
Assist customers in preparing applications for incentives and through the application process and act as applicant representative when necessary for all CI&I EE programs
Provide historical reports and forecasts of demand and consumption reduction related to customer participation in EE programs
Write reports on all customer visits that include action items and redirect customer concerns to the appropriate WNH department
Coordinate feasibility studies and professional audits as required
Develop and maintain relationships with channel partners, suppliers and service providers for the purpose of proposing EE measures to customers
Field EE customer inquiries and program issues via email, phone, and in-person
Assist in development and delivery of marketing, education, training material, presentations, and events to internal staff, customers, and channel partners
Maintain database of customer intelligence through added survey of customer opportunities
Remain current on of EE program rules, processes and any changes, industry and market developments and new technologies
Perform administrative record keeping, tracking, and reporting as required
Performance Monitoring and Reporting
SKILLS/EXPERIENCE/KNOWLEDGE/EDUCATION REQUIRED
Skills and Expertise:
Familiar with LDC CI&I EE Programs
Intermediate knowledge of energy end uses, energy efficiency/demand management technologies energy management practices, and electrical systems in a CI&I setting
Advanced skills in account management, customer engagement and relationship management
Intermediate skills in the use of computer software programs for word processing, spreadsheet, and presentation applications
Advanced interpersonal and communication skills
Intermediate experience in account management or sales in energy sector, or similar technical field
Intermediate skills in project management and in coordinating and managing contracted services and projects
Basic knowledge of rate structures, distribution system and electricity generation in Ontario
Ability and willingness to learn and take on new challenges
Ability to work cooperatively with others in a team environment
Knowledge/Education:
Graduate of a post-secondary degree or diploma in a related field (i.e. engineering, science, environmental business, or other related filed) or equivalent
Demonstrated ability to oversee and manage multiple projects
Demonstrated ability to collect and analyze multiple sources of information to prepare a variety of reports
Demonstrated knowledge and understanding of utility industry regulations, information systems, and efficiency related technologies
Demonstrated ability to foster relationships with NGO’s, Government Bodies, Chamber of Commerce, and other distribution companies (electricity, gas, and water)
This position is permanent, full-time and offers a competitive salary. In addition, we offer an excellent working environment, benefits package, pension plan, and opportunities for professional development.
Qualified applicants are invited to apply in confidence, by submitting a completed resume, stating education, work experience, references and salary expectations, by Wednesday, June 1, 2016 to resume@wnhydro.com. Please indicate “Energy Efficiency Advisor” in the subject line.
We thank all applicants who apply, however, only those candidates selected for an interview will be contacted.
May 16, 2016
