CUSTOMER SERVICE REPRESENTATIVE
Reporting to the Administrator, the Customer Service Representative (CSR) is responsible for all customer service tasks relating to billing and collecting of customer electric and water accounts, and customer support inquiries.
The specific responsibilities include but are not limited to:
Accurate billing and processing of electric, water/sewer accounts, using Harris NorthStar Customer Information System;
A strong level of accountability required to verify critical information;
Able to prioritize and multi-task in a fast paced high volume environment while adhering to critical deadlines
Gaining efficiencies to improve individual productivity and contribute to department process improvement;
Handle customer inquiries and communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure;
Set up, finalize customer accounts and produce Service Orders;
Conduct control checks on a frequent basis to verify quality of work;
Processing of customer payments and daily balancing;
Perform weekly invoice settlements and reconciliations;
Equal billing Reconciliation/Calculation/Maintenance;
Complete correspondence related to customer accounts;
Promotion of current customer service and Conservation initiatives for department;
Adhere to department procedures, company policies and regulatory requirements;
Other duties as assigned.
Prerequisites:
Minimum 3 or more years relevant experience in Billing;
Knowledge and understanding of practices relating to the Ontario Energy Board’s Rules and Regulations; and the Independent Electricity System Operator’s Settlement Procedures.
Demonstrated commitment to continuous improvement, customer service and teamwork principles is necessary.
Advanced Excel skills including proficiency in all other MS applications and working knowledge of computerized information systems
Demonstrated excellent interpersonal, problem-solving, organizational and communication (verbal and written) skills together with the ability to maintain professional and effective working relationships with customers, staff and outside agencies.
Knowledge and understanding of utility billing system and of the NorthStar CIS is an asset.
Lakefront Utility Services Inc. (“LUSI”) values employment equity and is an equal opportunity employer. We encourage applications from all qualified candidates. LUSI promotes a safe and secure work environment that protects all employees and the assets entrusted to us. This is a union position and wages are as per the Collective Agreement. Regular hours of work will be 33 ¾ hours per week. All successful candidates will be required to undergo a criminal background and employment reference check. Only candidates who meet the background screening requirements will be considered for employment with LUSI.
Interested candidates are invited to submit a resume by 4:30 p.m. Friday, August 5th, 2016 to the attention of:
Human Resources
Lakefront Utility Services Inc.
207 Division Street, Box 577
Cobourg, ON K9A 4L3
July 22, 2016
