Centre Wellington Hydro Ltd.
Requires a
CUSTOMER SERVICE BILLING REPRESENTATIVE
PERMANENT FULL TIME
Centre Wellington Hydro is a progressive small Local Distribution Company servicing the village of Elora and town of Fergus in the Township of Centre Wellington. We are looking for a quick learner who is comfortable in a team environment and can thrive on responsibility.
QUALIFICATIONS:
Excellent verbal and written communication skills
Professional and courteous demeanour with all internal and external customers
Intermediate competency in Excel and Word
Demonstrated organizational skills in a fast paced, changing environment
Proven troubleshooting and analytical skills and attention to detail
Proven ability to adapt to changing technologies
PREFERENCE WILL BE GIVEN TO THE FOLLOWING:
Completed post secondary courses in either business, finance or computer technology
Knowledge in Records Management Processes and Application
A good understanding of electrical rate components and the ability to apply rates to calculate a bill
MAIN RESPONSIBILITIES:
Primary contact for CW Hydro customers in person or by telephone for the purpose of basic level administration of CW Hydro customer accounts including account maintenance, payment arrangements and general inquires
Accurately complete account changes based on customer requests and CW Hydro processes including move in and outs, preauthorized billing, budget billing, deposit requirements etc.
Effectively respond to customer inquiries on a variety of topics including but not limited to account set up, structure and payment, CW Hydro policies (account related and general), topical industry issues.
CW Hydro ambassador for the purpose of proactively promoting various CW Hydro initiatives including ebilling, payment plans, conservation initiatives, self-help functions (on-line information, IVR etc)
Record, Manage, and File, documents and digital Files
Back up for Processing service orders for meter installations, changes, removals and new service set up
Billing & Settlement Coordinator backup
Qualified applicants are invited to submit a resume by October 31. October 14, 2016
Email: enquiries@cwhydro.ca Subject line: CSR-Billing Rep
We thank all applicants who apply, however, only those candidates selected for an interview will be contacted.
October 14, 2016
