CUSTOMER CARE REPRESENTATIVE
Since 1906, Energy+ Inc., a leading electricity distribution company, has been providing safe, reliable, quality electricity and customer service to its communities. Setting a standard of excellence as our benchmark, we exceed customer expectations. In other words, we deliver!
A Customer Care Representative is a “front line ambassador” for Energy+ Inc., addressing customer calls, enquiries and issues in an efficient and courteous manner. This position is responsible for accurately answering all customer enquiries relating to industry changes, billing, collections, service information, final readings and service changes. This role also involves collections duties including calling customers regarding past due accounts, setting up payment arrangements, scheduling and issuing disconnection of service, and submitting unpaid final bills to the collection agency. You will process bankruptcy and receivership documents, water and waste water accounts, and schedule, coordinate and follow up on service changes and new services with our Operations, Metering and Engineering Department. Additional responsibilities include processing trouble reports and forwarding to appropriate departments and recording pertinent data received from customers to effectively respond to planned or emergency outages.
This position will appeal to a highly motivated team player with impeccable communication and interpersonal skills. The ideal candidate demonstrates an ability to understand and convey electricity regulatory changes impacting customers and can multi-task in a fast paced diverse daily work environment. Previous experience and success in a customer call centre is a must. Preference will be given to candidates that have Utility experience with strong customer service skills, knowledge and experience using NorthStar Harris Customer Information System. Computer competency is also required including a proficiency in Microsoft Office software applications. In addition, the ability to accurately perform basic mathematics required to perform this role is also required. An Ontario Secondary School Diploma or equivalent is required.
We offer an excellent working environment, competitive compensation and an opportunity to make a difference in our community. To become a valued member of our team, please forward your resume, by May 5, 2017 to careers@energyplus.ca. When applying for the position, please quote “Customer Care Representative” in the subject line.
Energy+ Inc.
1500 Bishop Street, P.O. Box 1060,
Cambridge, Ontario N1R 5X6
or email: careers@energyplus.ca
Check us out on our website at www.energyplus.ca
We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Thank you in advance for applying.
Energy+ Inc. is an Equal Opportunity Employer and is AODA compliant.
April 20, 2017
