Customer Service
requires a
Customer Care Representative
Reporting to the Supervisor, Customer Care, the Customer Care Representative (CCR) is responsible for supporting all aspects of the customer’s experience with Brantford Power. With a customer-orientated attitude, the CCR will interact with customers to provide and process information in response to a variety of telephone and email inquiries, concerns and requests using superior contact handling and active listening skills. The successful candidate will have a good working knowledge of the Ontario electricity sector and will possess strong organizational and analytical skills, excellent written and verbal communications, and the ability to manage customer calls while working effectively and efficiently in a team-oriented environment.
Applicants must have successfully completed a two-year college diploma in business administration or a related field is required. A minimum of one (1) year relevant customer service experience is required, preferably in a utility customer service or call centre environment. Proficiency in the MS Office suite of applications is required. Candidates will be tested.
WAGE RATE AS PER THE COLLECTIVE AGREEMENT: $29.32 - $32.58 per hour (based on a 33 ¾ hour work week)
This is a temporary one (1) year contract position.
Qualified candidates are invited to send a detailed resume and cover letter by FRIDAY, AUGUST 25, 2017 at 4:30 p.m., to the attention of:
Human Resources
Brantford Power Inc
P.O. Box 308, 84 Market St.
Brantford, ON N3T 5N8
Fax: (519)753-6130
E-Mail: bpresumes@brantford.ca
doc or rtf format please
Information gathered relative to this position will only be used for candidate selection.
We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted.
Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.
August 16, 2017
