ITS Administrator

ITS ADMINSTRATOR

Since 1906, Energy+ Inc., a leading electricity distribution company, has been providing safe, reliable, quality electricity and customer service to its communities. Setting a standard of excellence as our benchmark, we exceed customer expectations. In other words, we deliver! 

The ITS Administrator ensures a trouble-free end user experience with technology by providing superior technical support and administration of all systems and software. This is accomplished using proven helpdesk, deskside and back office support solutions and services. Major duties and responsibilities include:  

• Research solutions to assist business users in the accomplishment of their tasks
• Evaluate new technologies, and new feature sets of existing technologies
• Research, recommend and implement innovative approaches for IT administration
• Develop and maintain installation and configuration procedures and standards

• Field incoming requests to the Solutions Desk via telephone, email and walk-ins.
• Ensure end user services and goals are understood and exceeded
• Perform hands-on upgrades and “break-fix” solutions at the desktop and server levels
• Complete installations, support, upgrades, configuration changes, file backups/restores, malware and virus detection/elimination and more, at all sub-infrastructure levels
• Provide preventative maintenance and optimization of the technology solutions
• Perform daily system monitoring of all hardware, resources, systems and key processes
• Support off-hour and on-call activities across the Organization

A post-secondary education in Computer Science/Information Technology and service desk, network and system administration experience for software and hardware solutions is required. A combination in education and experience will also be considered. ITIL fundamentals principles v2 or above, MS, CompTIA, Citrix, HP, and other IT certification is considered an asset. Proven experience with MS, MAC, IOS and Android OS along with knowledge of diagnostic utilities, imaging and deployment salutations is preferred. Additional beneficial experience and knowledge includes System Center Configuration Management, PowerShell, network knowledge, and end-user training. 

We offer an excellent working environment, competitive compensation and benefit packages, a pension plan and opportunities for professional development and to make a difference in our community. To become a valued member of our team, please forward your resume, by April 20, 2018 to: careers@energyplus.ca. When applying for the position, please quote “ITS Administrator” in the subject line.

Energy+ Inc.

1500 Bishop Street, P. O. Box 1060,

Cambridge, Ontario N1R 5X6

or email: careers@energyplus.ca

Check us out on our website www.energyplus.ca

We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Thank you in advance for applying, Energy+ Inc. is an Equal Opportunity Employer and is AODA compliant.

April 4, 2018