Supervisor, Control Room

Alectra Utilities - Hamilton
Hamilton, Ontario

Posted On: July 03, 2019
Last Day to Apply: July 17, 2019

Supervisor, Control Room


Job Posting Number:     2019-151

Postion:     Supervisor, Control Room

Reports to:     Manager, Control Room

Location:   Hamilton (John Street)

Division:    Centralized Operations Services

Hours per week:    35

Rate of Pay:     Commensurate with range and candidate's experience

Number of Openings:     1

Union:     No

Open:     July 03, 2019

Closed:    July 17, 2019

Position Purpose:

The Supervisor, Control Room provides front line leadership, direction and support for the day-to-day operations of the control room. This role is accountable for the operation of the 24/7 distribution network to maintain an efficient and reliable supply of electricity. 


Technical Leadership

  • Accountable for the control room requirements for internal work protection planning to ensure timely execution of required work
  • Provides guidance, direction and establishes best practices for switching, load transfers and system configuration
  • Provides coaching, development, performance management, technical guidance and advice regarding system operations
  • Performs other duties as assigned

Strategic Planning and Leadership

  • Provides input to designs and recommends opportunities for enhancements  
  • Provides input to department goals and objectives, and ensures they are achieved
  • Leads and/or participates in department projects and key initiatives to ensure quality and timely completion within budget
  • Researches, recommends and implements new or enhanced training, policies, procedures and processes to improve operational effectiveness

Compliance and Risk Management

  • Ensures timely follow-up on system deficiency reports
  • Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
  • Ensures logging, outage and trouble call information is recorded accurately

Relationship Management

  • Ensures all scheduled outages and emergencies are communicated to internal and external customers in a timely manner
  • Liaises with internal and external customers and government authorities in a pro-active manner to arrange for optimum effectiveness of operations

Resource Management

  • Administers shift schedules to ensure that there is adequate staffing for a 24/7 operation
  • Plans, organizes and supervises 24/7 activities of operational unit

Safety Leadership

  • Ensures all aspects of Company’s safety philosophy is executed and adhered to
  • Supports and promotes the corporate safety culture
  • Ensures all safety audits, work observations are completed and all incidents are investigated in a timely manner 

Skills & Qualifications:


  • Bachelor’s degree or College diploma related to Electrical Engineering or recognized equivalent
  • Registered member of Professional Engineers Ontario (PEO) or Ontario Association of Certified Engineering Technicians and Technologists (OACETT) in good standing (preferred)
  • Must hold and maintain a valid class G driver’s license

Specialized knowledge

  • Excellent knowledge of System Control and Data Acquisition (SCADA) systems
  • Excellent knowledge of customer and geographic information systems (GIS) and Outage Management System (OMS)
  • Excellent knowledge of the Electrical Utility safety rules and Utility Work Protection Code
  • Excellent knowledge of regulatory and governmental requirements (OEB Rules and Regulations, PIPEDA and OHSA)
  • Proficiency with MS Office applications


  • Minimum of 5-7 years of Control Room Operator experience, preferably in electrical distribution industry
  • Experience in a unionized utility environment an asset


  • Available to support a 24/7 operation, including travel as required
  • Strong safety orientation and ability to lead change and engage, develop and motivate teams
  • Strong problem-solving skills with the ability to provide practical and/or innovative solutions
  • Strong written and presentation skills, with the ability to convey information accurately and concisely
  • Ability to plan, prioritize and execute multiple projects and initiatives within established timelines  


How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.

Should you have any questions regarding this opportunity, or need assistance in applying for the posting, please send your inquiry to

You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment and selection process please consult with Alectra’s People Team.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.

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