Director, Customer Care
We are proud and excited to have been selected to partner with Alectra Utilities to source a Director, Customer Care.
Alectra Utilities Corporation is a subsidiary of Alectra Inc. and serves approximately one million homes and businesses across an 1,800 square kilometer service territory comprising 17 communities including Alliston, Aurora, Barrie, Beeton, Brampton, Bradford, Guelph, Hamilton, Markham, Mississauga, Penetanguishene, Richmond Hill, Rockwood, St. Catharines, Thornton, Tottenham and Vaughan. The Alectra family of companies includes Alectra Inc. (Mississauga), Alectra Utilities Corporation (Hamilton) and Alectra Energy Solutions (Vaughan).
With their core values of Safety, Respect, Customer Focus, Excellence and Innovation; Alectra Utilities employs bright, energetic and customer-focused people who help bring their exciting mission as a new industry-leading electricity distribution and renewable energy company to life. Alectra Utilities embraces diversity and offers a culture that fosters inclusion and respect. Alectra supports continuous personal evolution of its employees with ongoing investment in human capital. This is a pivotal time to join this employer of choice.
The Director, Customer Care provides direction and leadership to all aspects of Customer Care including: Contact Centers, Digital Transactions, New Connections and Key Account Management. This position develops, directs and enhances the customer care activities through the delivery of high performance, quality services to continuously improve the customer experience.
Interested candidates please email your resume in confidence to Sandra Gomes at email@example.com
September 11, 2020