IT ANALYST

IT ANALYST

JOB ID: IT-21-104

Newmarket-Tay Power Distribution Ltd. (NT Power) delivers power with pride to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay Township. Headquartered in Newmarket, Ontario, NT Power has an additional office in Midland, Ontario, which is approximately one hour north of Newmarket along the shores of Georgian Bay. 

We are seeking a highly skilled an energetic IT Analyst to join our Information Technology team based at our head office in Newmarket. 

Although the qualifications below would be nice to have, we believe our greatest asset is our employees, their ability to learn, and their cultural fit to the future direction of this organization. We strive to be an independent industry leading LDC committed to our customer’s changing needs. If you think you would excel in a growing, high paced and independently directed position, this opportunity is ideal for you. 

Compensation and benefits are as per the Collective Agreement. 

Position Summary

Reporting to the Information Technology Manager you will be the first point of contact in the provision of IT support services to staff at all levels of the organization. 

Responsible to provide technical assistance and support related to computers systems, hardware, and software from within the organization. 

Key Responsibilities:

• Responsible for the maintenance, of company websites and intranet.
• Assisting in upgrades and maintenance to minimize disruption to ongoing operations.
• Works with and supports the NT Power Helpdesk Ticket System.
• Ensures security / privacy of networks and computer systems through the application of NT Power’s Cybersecurity policy and procedures.
• Installation, configuration and ongoing support of laptops, PCs, and workstations with all the necessary hardware, software and devices and conducts checks for functionality.
• Installs and configures appropriate software and functions according to specifications and requirements.
• Assists in the development of local networks to optimize performance and reliability.
• Supports Business Process Documentation maintaining complete and accurate records of installations, disposals, changes and maintenance.
• Monitors software licensing and compliance and brings to the IT Manager’s attention any non-compliance issues needing resolution.
• Identifies the need to upgrade or replace hardware and software and prepares necessary procurement documentation.
• Assists in designing and delivering orientation and training sessions for employees on new/upgraded systems and software.
• Assists in preparing updates, reports and presentation to the Senior Management Team. 

Qualifications and Requirements

• Postsecondary education with a diploma in Computer Sciences, or a related field.
• Certification at the entry-level or above would be desirable in one or more of the following: Cisco CCENT, Cisco CCT, Microsoft MTA, MCSA, MCSE, CISSP, VMW are VCA, VCP, CompTIA A+, Network+, Security+ and CSA}.
• Good organizational and time-management skills to work effectively, both independently and in a team environment, set priorities and handle multiple tasks.
• Ability to communicate technical information clearly to non-technical users.
• Excellent interpersonal and influencing skills to build and maintain confidence in and utilization of NT Power IT resources.
• Valid Ontario Class “G” driver’s license in good standing.
• 2 years’ experience in an IT support role. 

Application Information

Interested applicants should submit a résumé in confidence with all applicable information to: recruitment@nmhydro.ca. Please place the position title and the job id number in the subject line of your email.

APPLICATION DEADLINE FOR THIS POSITION IS JULY 30, 2021, BY 4:30PM. 

We appreciate the interest of all candidates, however, only those selected for an interview will be contacted. 

Candidates are required to disclose NTP employees who are immediate family members before the interview. 

Successful candidate will be required to obtain a criminal verification screening as a condition of employment. 

Newmarket-Tay Power Distribution LTD is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our LDC community. Accommodation will be provided in all parts of the hiring process. Applicants need to make their requirements known in advance to: recruitment@nmhydro.ca