Meter Reader Sub-Foreperson

Oakville Hydro delivers reliable and safe electricity to more than 74,000 individuals, families, and businesses in Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time past recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association and a Canada’s Safest Employers Silver Award recipient, recognizing the organization as an exceptional leader in the industry.

At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.

Successful Oakville Hydro employees:

• Are customer-centric – they understand and embrace the role of delivering exemplary service
• Lead – they lead by example through their actions and attitudes
• Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
• Commit to Excellence – in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:

• Potential to lead innovative projects and initiatives
• Career path exploration and development opportunities
• Opportunities to get involved with teams and charitable events that support the community
• Comprehensive total reward package

Meter Reader Sub-Foreperson

About the Role

We are looking for a dynamic individual with exceptional customer service and technical skills. Working in a non-routine and very complex environment, the Meter Reader Sub-Foreperson is accountable for overseeing the day-to-day activities of the contract meter reading employees to ensure that the final reads, collections, and all routes are read on schedule.

Duties include:

• Provide guidance to Meter Readers
• Maintain the meter reading schedule
• Handle routine problems as they occur with the ITRON Data Capture Devices
• Familiar and capable of entering and extracting information form the ITRON Data Management Centre
• Responsible for route changes etc.
• Perform final readings, checks, and general service readings
• Perform month-end electric meter reading and data downloads, as required
• Perform field collection activities
• Perform field safety audits for contractors
• Manage field investigations and customer complaints
• Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and Oakville Hydro Electricity Distribution Inc.’s Policies and Procedures. It is the responsibility of the employee to obtain applicable health and safety information from the Company intranet site or your Supervisor
• Other duties as assigned by Supervisor

Required Skills, Qualifications and Experience:

• Grade 12 high school or equivalent
• 2 years’ experience in a Billing and/or Customer Service environment
• Experience within a utility environment is an asset
• Valid Class ‘G’ Ontario Driver’s Licence and an excellent driving record

Other Success Factors:

• Brand ambassador - enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
• Is customer centric and displays an attitude of commitment and excellence with service delivery
• Stay a step ahead – make a priority to be in-tune with key industry disruptions, such as electrification of transportation, grid modernization and Smart Grid
• Have a futuristic and proactive mindset with the ability to win outside of the box, foresee problems and act as required
• Has strong planning, and problem-solving skills with a clear focus on the delivery of excellent customer service
• Displays keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
• Excellent organization skills
• Embraces a culture of innovation and continuous improvement
• Intermediate Computer skills in MS office (Outlook, Word, and Excel)
• Competent user of ITRON system, including the ability to transfer the information into the computer system
• Excellent interpersonal and communication skills
• Is a fast learner who can adapt to an ever-changing environment
• Is agile, responsive, and displays a sense of urgency
• Is self-motivated, with the ability to work independently or as part of team 

Please send your resume with the position title in the subject line, to HR@oakvillehydro.com

Oakville Hydro is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.