Manager, Engineering (Long Term Grid Planning)

Job Title: Manager, Engineering (Long Term Grid Planning)
Expected Salary Range: $124055 - $155069 Annually
Target Variable Performance Pay: 15%
The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.
Reporting to the Director of Investment Planning, the Manager Engineering, Long-term Grid Planning provides technical leadership and oversight to planning staff and consultants, ensuring that planning recommendations are supported by sound engineering analysis, risk-based decision-making, and industry best practices.
The Manager, Long-Term Grid Planning, is responsible for leading the development, implementation, and continuous improvement of the utility’s system distribution system planning activities to ensure the safe, reliable, sustainable and cost-effective delivery of electricity services to customers in the city of Toronto. The role leads the assessment of future system needs through load forecasting, capacity planning, asset investment planning, grid modernization, and electrification readiness. Working closely with engineering, operations, asset management, regulatory, and customer groups, the Manager develops integrated long-term plans that support customer growth, electrification, distributed energy resources (DER) integration, infrastructure renewal, and evolving regulatory requirements
The position contributes to the development of capital investment plans and serves as a key resource in regulatory and stakeholder engagement activities and serves as a key coordinator of the utility’s participation in Regional Planning activities.
Please submit your application on: https://jobs.torontohydro.com/job/Toronto-Manager%2C-Engineering-%28Long-Term-Grid-Planning%29-ON/603219517/
This posting is for an existing vacancy.
KEY RESPONSIBILITIES:

Lead the development and execution of the utility’s long-term distribution system plans, capacity plans and infrastructure investment strategies.
Coordinate with the sort-and medium-term planning team to establish planning horizons and scenarios to support future customer demand, electrification, and large load connections
Develop integrated plans that align asset management, system reliability, customer growth, and corporate strategies
Identify future system constraints, risks, and investment requirements and recommended mitigation strategies.
Support the implementation of the 5-Year Distribution System Plan.
Coordinate with Grid Strategy team on the continuous improvement of enterprise asset management and asset life-cycle practices.
Ensure the capital investment decisions are supported by asset condition, criticality, performance, and asset investment prioritization frameworks.
Ensure alignment with applicable asset management standards and industry best practices
Lead business cases supporting innovative investments and modernization programs
Assess opportunities to improve system flexibility, resilience, reliability, and operational efficiency
Lead the system studies portfolio to execute special studies that support safety, operational and customer connection processes
Direct long-term stations asset investments
Lead short-, medium-, and long-term load forecasting activities
Assess impacts of population growth, economic development, electric vehicle adoption, distributed energy resources, energy storage, and electrification initiatives
Collaborate with short-and medium-term planning team to understand the impact of municipal development, large load customer connections, and regional planning stakeholders to understand the future infrastructure requirements.
Advocate and present the Utility’s priorities to external stakeholders through Regional Planning engagements.
Develop planning scenarios to support investment decision-making and risk management
Manages departmental activities to comply with required environment, health and safety (EHS) legislation, regulations, policies, procedures and practices.
Conducts office inspections and audits performance for alignment with requirements.  Provides coaching and feedback to front-line managers and employees to reduce and/or eliminate EHS hazards and risks, introduces controls and maintains and improve EHS performance.
Conducts incident investigations and root cause analysis (proactive and reactive) to continually drive EHS performance.
Acts to resolve escalated health and safety concerns.  Attends safety meetings and contributes as a subject matter expert to the development of organizational environmental health and safety management and technology systems and programs. In alignment with organizational programs, practices and collective agreements, manages employee performance, attendance and training and development.
Provides coaching and feedback to motivate and engage employee outcomes in the attainment of organizational goals; acts to address gaps in performance which may impact outcomes.  Provides varied growth opportunities and supports specific rotations for all employees. 
Lead the development of long-term capital plans and investment portfolios
Ensure investment recommendations are supported by prudent engineering, financial, and risk analyses.
Collaborate with the Grid Strategy team and senior leadership to establish capital expenditure forecasts and funding priorities.
Monitor portfolio performance and alignment with strategic objectives
Support regulatory applications and proceedings, including rate applications and investment justifications
Prepare reports, studies and planning documentation required for regulatory compliance
Support and cultivate collaborative relationships with key stakeholders like the Independent System Operator, Hydro One and the City of Toronto
Identify long-term system risks and vulnerabilities
Collaborate with the grid strategy and standards and policy teams to develop strategies to address climate adaptation, extreme weather events, cyber-physical risks, and infrastructure vulnerabilities.
Ensure planning activities incorporate reliability, safety, environmental, and business continuity considerations.
Establish performance metrics and reporting frameworks to monitor planning outcomes
REQUIREMENTS:              

Undergraduate degree in Electrical or Systems Engineering or related discipline
Professional Engineer (P. Eng) in the province of Ontario
Seven to ten (7-10) years professional level experience in utility planning, design, operations, or execution.
4+ years progressive supervisory leadership experience.
Minimum three (3) years experience in distribution system planning, asset management, and capital investment planning
Experience with Grid Modernization, electrification planning and advanced utility technologies is strongly preferred
Strategic thinking and planning focus with strong emphasis on vision setting
Ability to remain calm under pressure and able to make decisions in a complex and uncertain environment
Travel required between work centers
Comprehensive knowledge of electrical substation and distribution system design, planning, operations and reliability principles
Load Forecasting and Scenario Modeling
Power system studies and capacity assessments
Thorough understanding of asset management frameworks and lifecycle planning methodologies
Demonstrated knowledge of capital investment planning, and risk management principles
Understanding of climate resilience, sustainability, and environmental considerations affecting utility infrastructure
Familiarity with utility planning software, GIS systems, power system analysis tools, and asset management systems
Knowledge of risk management and climate resiliency planning principles
Awareness of the electricity industry changes and the ability to predict trends
Knowledge of design and foundations of different electrical systems (e.g. URD, CRD/CLD, radial loop and secondary mesh network
Knowledge of regulatory and business case development
Strong written and verbal communication and presentation skills
Strong stakeholder engagement and management skills
Strong change management skills
Strong problem solving and decision-making skills (under pressure)
Understanding of effective project management practices and skills
Understands the financial, regulatory, operational, and customer impacts of planning decisions and balances competing priorities
Demonstrates ownership of outcomes, builds high-performing teams, and drives departmental performance
Strong knowledge of Regional Planning activities and how the interface with utility electrical planning
Results oriented and delivers projects within established timelines and budgets                
TOTAL REWARDS:
To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:
100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year                                                                                                                                      
Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency. 
ACCESSIBILITY AND APPLICATION SUPPORT
Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

Manager of Customer Service

Entegrus Powerlines Inc., a progressive company dedicated to providing the highest level of service and a safe and positive work environment, requires a Manager of Customer Service.  The position will be based at the Entegrus Chatham office and reports directly to the Director of Customer Service.
CANDIDATE PROFILE
The Manager of Customer Service provides operational leadership and management to the Customer Service department, ensuring consistent execution of customer service, billing and collections processes across all functions.  Responsible for coordinating day-to-day departmental operations, leading continuous improvement and project initiatives including CIS maintenance and upgrades, monitoring performance metrics, and ensuring compliance with Ontario Energy Board (OEB) regulations, company policies and established procedures.
The Manager of Customer Service is accountable for 21-24 staff and manages three direct reports:

Supervisor of Customer Service & Collections (St. Thomas)
Supervisor of Customer Service (Chatham)
Supervisor of Customer Service & Billing (Chatham)
DUTIES & ACCOUNTABILITIES

Provide leadership and direction to the Customer Service Supervisors responsible for the Contact Centre, Billing and Collections functions, ensuring consistent application of policies, procedures, service standards and performance management practices across all areas.
Oversee day-to-day Customer Service operations, including workload management, staffing coordination, service delivery and issue resolution, to ensure efficient and effective customer service across multiple office locations.
Ensure compliance with Ontario Energy Board (OEB) codes, regulations and company policies by overseeing the consistent application of processes and procedures across all Customer Service functions and coordinating the implementation of regulatory changes.
Manage escalated customer issues, regulatory complaints and service concerns, ensuring timely resolution and adherence to regulatory requirements and company standards.
Monitor departmental performance metrics, service levels and operational reporting; analyze trends and implement corrective actions and continuous improvement initiatives to improve customer experience, productivity and operational effectiveness.
Lead and coordinate departmental projects, process improvement initiatives, system enhancements and operational readiness activities, including staff training and procedural updates related to business and regulatory changes.
Develop, implement and maintain standardized processes, procedures, quality assurance measures and training programs to promote consistency, accuracy and efficiency across the Contact Centre, Billing and Collections functions.
Provide operational leadership for Customer Service systems and reporting, including the analysis of operational, customer and regulatory data, and make recommendations to improve service delivery, resource utilization and departmental performance.
Collaborate with internal departments, external vendors and service providers to support Customer Service operations, regulatory compliance, project implementation and achievement of corporate objectives.
QUALIFICATIONS

Education: A university or college diploma in Business Administration, Management or a related area of study or equivalent industry experience.
Experience:  Minimum 8 - 10 years of progressive experience in Customer Service, Billing, Collections or a related utility operations including at least 3 – 5 years of leadership experience.  Experience in a rate-regulated environment is considered an asset.
Knowledge:  Knowledge of Ontario's electricity distribution industry and applicable regulatory requirements, including the Retail Settlement Code, Standard Supply Service Code, Distribution System Code and related OEB regulations. Strong understanding of customer service operations, billing processes, collections activities, Customer Information Systems and performance management practices.
Skills:  (i) Ability to establish and maintain effective working relationships and communication with employees, the general public and sophisticated commercial/industrial customers; (ii) Strong project management and process improvement skills (iii) Ability to interpret and apply regulatory requirements and operational policies. (iv) Strong computer, systems and reporting skills, and (v) General business acumen.  Experience with managing in a union environment is preferred.
KEY ATTRIBUTES & COMPETENCIES

Leadership and ability to drive change. The Manager of Customer Service will need to have a willingness to lead and influence others.  An ability to lead others in an honest, respectful and sensitive manner in order to get them to buy-in to organizational objectives. 
Teamwork that creates progress towards common goals. The Manager of Customer Service will need to deliver work through others.  The Manager of Customer Service will need to have the competencies to work together effectively with peers that will have interdependent goals and common values and norms to foster a collaborative environment and drive work completion.
Communications to build enthusiasm for difficult tasks. The Manager of Customer Service will need to have the ability to articulate ideas and concepts in a way that influences receiving individuals. An ability to respectfully communicate ideas in writing to ensure that information and messages are understood and have the desired impact.
Management competency to prioritize goals for assigned staff. The Manager of Customer Service will need to have the competencies to listen accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others.
To explore this opportunity further, please email your resume (filename - “Last name, First name - CV”), with “Entegrus Manager of Customer Service” in the subject line, in confidence to Mark Fukuzawa at mfukuzawa@kaihen.ca

Engineering Technologist-Utility Design
Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package 
Engineering Technologist-Utility Design
About the Role
We are looking for a dynamic individual with exceptional customer service and technical skills. The Engineering Technologist is accountable for the design, planning, estimating, preparation of bills of material and job instructions for electrical distribution projects. Projects include overhead and underground electrical distribution system design and planning (new and rebuild capital projects), streetlight systems, and new electrical service design (residential, commercial, and industrial). This role also provides inputs to the scheduling and coordination of project construction.
Duties include:

Design, estimate, and plan jobs which includes preparing bills of materials, various projects
Prepare and oversee overhead and underground construction contracts
Assist in the preparation of capital budget proposals
Prepare technical reports including but not limited to, voltage drop/line losses calculations, fault current analysis and protection coordination, power quality analysis, pole loading analysis, line tensions, and cable pulling calculations
Assist with any design clarifications, or recommendations
Consult with customers and stakeholders regarding inquiries for existing and or proposed infrastructure, and incorporate feedback into the planning process
Investigate, review, develop, communicate, and enforce installation standards and materials specification
Maintain related field and office engineering records
Administer the subdivision design process along with material approvals for developer-designed, and construction subdivisions
Liaise with Municipal/Government bodies (Town of Oakville, Halton Region, and MTO), developer’s consultants for design, estimating, and planning purposes, and/or for required permits approvals
Review Third-Party Overhead Attachment Permits and Plant Design/Construction
Other duties assigned by supervisor
Required Skills, Qualifications and Experience:

Completion of a 3-year Engineering Technology diploma or a 4-year Engineering Degree from a recognized post-secondary institution
Registered as a Certified Engineering Technologist with O.A.C.E.T.T. or licensed Professional Engineer with PEO (or be eligible for registration)
Minimum 3 years of relevant experience in overhead and underground distribution system design, planning, budgeting, and construction contract administration
Extensive use and strong knowledge of design work and project management
Sound knowledge and understanding of electrical theory, and familiarity with power system operations, practices, and installation standards
Excellent working knowledge of Microsoft office programs, and related computer software applications
Experience in safety as it relates to design and job planning
Valid Class ‘G’ Ontario Driver’s Licence with an excellent driving record
Effective communication skills (written, verbal, and presentation)
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours of the brand
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with key industry knowledge, best practices, and disruptors
Communicate – stay informed of company events, industry news, and advancement in technologies
Is a creative thinker with strong planning, organization, and execution skills
Is agile, responsive, and displays a sense of urgency
Demonstrate flexibility and projects a positive and professional demeanor
Leverage technology to advance process optimization
Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Is forward thinking with a proactive mindset
Embrace a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Excellent interpersonal skills that build relationships with both internal and external clients
Is self-motivated, with the ability to work independently or as part of team
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require. 

Journeyperson - Powerline Technician 

MILTON HYDRO DISTRIBUTION INC.

JOB TITLE: Journeyperson - Powerline Technician
JOB RATE: 52.72/hr    40hrs/week
WHO WE ARE
Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.
The Milton Hydro Vision is progressive, customer-centric, and forward-looking –- creating new customer and community possibilities for a smart, sustainable, and electrified future. We are recruiting for new roles to meet the demands of our growing customer base and scope.
WHY YOU WANT TO WORK HERE
We care about our employees, our community, and growing our business. You are not just a number -- we get to know the person behind the name and appreciate each individual’s unique contributions that support our shared success. Our mid-sized utility thrives through the diverse experiences of our people, collaboration, continuous improvement opportunities and striving for excellence in everything we do.
WHAT WE OFFER:

Competitive rates, wage progressions and PPE/Boot allowances;
Comprehensive Benefit Package (including: Health & Dental Benefits, Health & Wellness Spending Account, Employee Family Assistance Program and OMERS Pension plan)
Consideration of previous vacation entitlement;
Complimentary on-site Fitness Center;
Company provided phone / data plan;
Opportunities for development and growth within the company.
POSITION SUMMARY
To accommodate our growing community and customer centric approach, Milton Hydro is looking to grow our Powerline Technician Team’s complement.  Reporting to the Supervisor of Operations, this position is responsible the construction, maintenance, operation and troubleshooting of the electric distribution system (overhead and underground) on all voltages.
The successful candidate will perform emergency call-out and on call duties, and work under emergency conditions, with the willingness and ability to respond and be on the work site within 45 minutes of receiving the call.  Candidates will be required to comply and be familiar with Company work practices and standards, operating rules, and regulations, as well as all pertinent OHSA and regulations. This is a full-time unionized position.
KEY DUTIES

Construction, operation, troubleshooting, and maintenance of the electrical distribution system, including overhead and underground of various voltages (up to and including 27.6 kV)
Perform live line work on overhead and underground electrical distribution lines of up to 27.6 kV
Erect poles, and associated structures for power lines
Build, repair and operate underground cables/equipment
Required work within Substations
Install conductors and associated apparatus
Perform assigned maintenance work, trouble-shoot and restore electric power during emergencies.
Understand and operate motorized vehicles and equipment; boom trucks
Install single-phase meter equipment
Perform line clearing duties as required
Solve routine problems
Perform on-call duties
Compliance and sign off to the construction verification program. ESA 22:04
CVOR checks/logs; track jobs hours for CVOR
Track personal job hours for timesheet (projects, etc.)
Work within compliance of the utility work protection code
Outage reports
Mentor, train and provide input on the evaluation of Apprentices
Ensures the safe and efficient completion of tasks
Identify opportunities to improve business processes and advise supervisor of risks within business processes
Active participation in training, daily job planning, tailboard discussions, safety meeting and other safety initiatives
SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED

The MEARIE Group Journeyperson Power Line Technician Certificate or recognized equivalent
The Ontario Ministry of Training, Colleges & Universities Power Line Technician Certificate (or equivalent)
Full certification in the Ontario Utility Work Protection Code (or willing and able to acquire within six months and maintain)
Working knowledge of the Electrical Utility Safety Rules and industry safe work practices
Proficient in the use of all tools and equipment associated with the trade
Valid Driver’s licence in good standings; Class DZ required, Class ARZ preferred
Able to work from work orders, specifications, standards and instructions and to interpret prints, sketches and diagrams
Strong communicator, excellent interpersonal and customer relations skills
A level of physical fitness essential to do the work including the ability to climb and work confidently at heights; and the willingness and ability to work outdoors in all types of weather conditions
APPLY TODAY!
The Journeyperson role is an existing role within Milton Hydro. Candidates interested in this position are invited to apply in confidence, by completing their application through the Career Center by end of business day, Monday August 3rd, 2026.  Please attach your resume and cover letter in .docx or .pdf format.
Career Center URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4c0592a0-eed8-437d-8879-5b12a2bafd8a&ccId=19000101_000001&lang=en_CA
Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email hr@miltonhydro.com. We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.