Customer Service Representative – Two Positions
Wasaga Resources Services Inc., Wasaga Beach, Ontario
In-Office Positions
Wasaga Resource Services Inc. is proud to provide the people, expertise, and customer-focused services that support Wasaga Distribution Inc. in delivering safe, reliable, and affordable electricity to the community of Wasaga Beach. Together, we are committed to powering growth, supporting local development, and ensuring exceptional service for our customers.
At Wasaga Resource Services Inc., we take pride in fostering a workplace culture built on teamwork, accountability, and respect. Our employees are at the heart of what we do, helping us meet the needs of a rapidly growing community while maintaining a strong commitment to regulatory compliance, innovation, and customer care.
ABOUT THE ROLE
We are hiring two dynamic individuals with exceptional customer service skills to join our team. These positions involve working in a fast-paced, customer-centric environment and include responsibilities related to general customer service and collections. Successful candidates will demonstrate strong time-management skills, adaptability, numerical competency, and professionalism while handling multiple tasks and interacting with customer, vendors, and staff at all levels.
KEY RESPONSIBILITIES
Reporting to the Supervisor of Customer Service, responsibilities include, but are not limited to:
Provide efficient, accurate, and responsive front-line service to the public, in-person, via email, and over the phone regarding billing inquiries, payment arrangements, and other customer service-related questions.
Set up and maintain customer accounts, including new services, account changes, deposits, and letters of reference.
Process and balance customer payment transactions, daily reconciliations, and bank deposits.
Perform activities related to collections, including reminder notices, final notices, payment calls, and monitoring disconnections/reconnections.
Contact customers to collect outstanding accounts and negotiate payment arrangements within regulatory guidelines.
Administer and support customer assistance programs, including low-income support initiatives.
Manage unpaid accounts, final bills, write-offs, bankruptcies, and collection agency processes.
Stay informed on industry issues, regulatory policies, and codes.
Adapt quickly to changes in processes, priorities, or customer needs.
Perform other duties as required.
EDUCATION/PROFESSIONAL QUALIFICATIONS
High school diploma or equivalent; post secondary education is an asset.
Minimum 3 years experience in customer service (utility or call centre experience is an asset).
Strong interpersonal and communication skills with the ability to exercise patience, tact, and discretion when interacting with internal and external customers.
Ability to work both independently and as part of a team.
Attention to detail and competent in math and numeracy skills.
Knowledge of cash handling and payment processing.
Strong organizational, time-management, and problem-solving skills.
Intermediate computers skills (Windows, Outlook, Excel, Access, etc.).
Knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, Privacy Legislation and OHSA).
Qualified applicants may email their cover letter and resume quoting “Customer Service Representative” in the subject line to hr@wasagaresources.ca by January 18, 2026.
Wasaga Resource Services Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Utility will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
We thank all those that apply, however, only those selected for further consideration will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
