JUNIOR IT SPECIALIST

JUNIOR IT SPECIALIST

Niagara Peninsula Energy Inc. (NPEI) is seeking a qualified individual to join our management team in the position of Junior IT Specialist. This position is an in-office role working out of our corporate office located in Niagara Falls, with occasional travel to all NPEI locations where our corporate technical infrastructure is in place. This position reports to the IT Supervisor and would be first point of contact in response of help desk inquiries to provide technical assistance and support related to computer systems, hardware, software or telephony.  

Primary Duties & Responsibilities:

• Provide hands-on technical assistance and daily support related the implementation and maintenance of the corporate computing network infrastructure including security requests, remote systems access and documentation of computer systems/network infrastructure, communications, hardware or software applications.
• Works alongside and assists the IT Specialist(s) and System Analyst on projects, on-going maintenance and user support.
• Participate in client/user moves, additions and changes to network and systems. 
• Assist with performing upgrades to Microsoft Office Products suite, and monitor and application of Windows, third party patch update, and deployment of approved renewed security certificates.
• Actively contribute to the improvement of available tools and internal processes used by the support team.  Keeps current with relevant advancements in technology in order to provide input into recommendations for process improvements to ensure system reliability, scalability, security, integrity and performance.
• Administers Information Standard Operating policy and procedure for infrastructure design, implementation, maintenance support of the Information Systems disaster recovery procedure including capacity planning, application research, and testing of backup and recovery procedures to improve time to act within incident response.   
• Update and assist with the maintenance of an accurate IT asset inventory in relation to the corporate financial fixed assets record.
• Monitor the health of internal assets and system performance as reported in the remote management and monitoring application.  

Required Qualifications & Skills:

• University Degree in Computer Science or STEM major (science, technology, engineering and math), or a College Diploma in Information Systems / Network / Electronics Technician or Technology.
• CompT1A A+ Certification or equivalent would be an asset.
• Requires 0-2 years of related work experience in a similar role.
• Experience with Microsoft Office 365 management and in windows server management.
• Experience with PC hardware, printers, scanners, computer peripherals, mobile devices (iOS and Android) troubleshooting.
• Experience with networking troubleshooting – LAN, wireless, VPN.
• Knowledge of communication protocols such as SFTP/AS2/Sharefile.
• Knowledge of system administrative functions including Windows Operating Systems, SQL, Oracle; familiarization with MS Office, Microsoft Development tools such as Visual Basic and Access. 

How to Apply:

Interested and qualified applicants are encouraged to apply, in confidence, by submitting a cover letter and resume by email addressed to: peopleandculture@npei.ca no later than 4:30 p.m. on Friday, March 31, 2023. 

NOTE: Applicants who receive a conditional offer of employment from NPEI will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada and to maintain their status as fully vaccinated as a condition of continued employment. NPEI will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code.  

We sincerely thank all applicants for their interest in this position; however, due to volume, only those selected for an interview will be contacted. Niagara Peninsula Energy Inc. is an equal opportunity employer and is AODA compliant. If you are selected to participate in the recruitment process for the position to which you have applied and require a disability-related accommodation, please notify the Human Resources Department.