AMI Billing Clerk

AMI Billing Clerk

Reporting to the Billing Manager, this position is responsible for ensuring the integrity of the billing data received from the Provincial MDM/R in order to accurately bill more than 60,000 residential and small commercial customers.

Key Responsibilities include the following:

• Ensure the MDM/R (Meter Data Management and Repository) provides reliable meter reading and billing data and responds to requests within contracted service levels
• Analyze and adjust time of use data to maintain accurate and timely billing of Burlington Hydro customers
• Test and document changes to the MDM/R and ensure all enhancements are implemented effectively and on time
• Monitor MDM/R functions and fulfill Burlington Hydro’s billing schedule requirements
• Provide first-level incident reporting to the MDM/R via the IESO’s Service Desk Tool
• Acts as a liaison with ODS (Operational Data Storage) provider to coordinate system requirements and changes
• Process field service orders ,verify and correct any discrepancies or irregularities with Meter Department
• Perform other Billing Department duties such as billing, rate change testing etc.
• Backup other department positions
• Perform other duties as assigned 

Qualifications

The ideal candidate will have the following:

• Post-Secondary education would be an asset
• Detailed knowledge of MDM/R reports and functions such as VEE, USDP IDs, I-synch
• Minimum 2 years of billing experience
• Knowledge of billing practices and procedures
• Experience in documenting, updating and delivering training material to co-workers
• Demonstrated adaptability; a good work ethic with a positive approach to work and coworkers
• Computer knowledge at intermediate level with Microsoft Office
• Excellent administration, troubleshooting, analytical and mathematical skills
• Excellent written and verbal professional communication skills
• Excellent attendance and punctuality
• Demonstrated interest in process improvements
• Demonstrated ability to work under pressure with excellent time management skills
• Able to work independently
• Excellent interpersonal and customer relations skills; a good work ethic with a positive approach to work and coworkers; energetic and motivated with an excellent attendance record 

This is a full time position located in Burlington. We offer an excellent working environment, along with competitive compensation, benefit package, a pension plan and an opportunity to make a difference in our community. 

How to Apply                                                

To find out more about Burlington Hydro, as well as other opportunities to join our team, please visit our website at www.burlingtonhydro.com. 

Qualified candidates must send a detailed resume and cover letter to the attention of Human Resources, careers@burlingtonhydro.com by Friday, October 25, 2019 (quote ‘AMI Billing Clerk’ in the subject line). 

Written testing will form part of the interview process.

Burlington Hydro Inc. is committed to providing accommodations throughout the interview and employment process. If you require an accommodation we will work with you to meet your needs.

October 11, 2019