DIRECTOR, CUSTOMER CARE
Energy+ Inc., delivers safe and reliable electricity to 67,000 residential and commercial customers in Cambridge, North Dumfries, the County of Brant and areas around Brantford. The company’s Vision is to be the energy company most admired for its innovative people, reliable service and outstanding performance. Energy+ is a recipient of The Spirit of Cambridge Award from the Cambridge Chamber of Commerce, a Customer Service Excellence Award from the Electrical Distributor’s Association and is recognized as a Top Employer in Waterloo Area in 2020.
The Director, Customer Care will be accountable for leading, managing and continuously improving the customer care strategies and initiatives of the Corporation. This position develops, directs and enhances the customer care activities through the delivery of high performance, quality services to continuously improve the customer experience.
Responsibilities will include directing a full-time staff of Management, Inside and Outside Union personnel along with additional contractors. This role includes striving for excellence in delivering customer solutions for customers, timely collection of annual billings and managing customer deposits; County water metering / collection / customer services for customers, corporate communications to engage customers and enhance the Energy+ brand and reputation using multiple media platforms and activities. This position will provide key account relationship management.
In conjunction with various departments this position will work with the Regulatory Team on the implementation of Regulatory requirements and actions to fulfill the company’s regulatory obligations. Relevant Ontario Energy Board (OEB) and Provincial regulation and legislation.
A minimum of ten years of experience in a senior management position, combined with a professional designation is required. Preference will be given to candidates with previous work experience with a local electricity distribution company. The successful candidate will have strong strategic, analytical, interpersonal and communication skills, including the ability to interact with all levels of management. With solid business analysis and planning experience, the candidate is able to handle multiple projects and exercise good judgement in prioritizing tasks. Proficient use in Microsoft Office tools, including Excel, Word and PowerPoint, is required.
We offer an excellent working environment, career path exploration and development opportunities, a comprehensive total rewards package, and opportunities to get involved with teams and charitable events that support and make a difference in our community. To become a member of our team, please forward your resume by November 30, 2020 to careers@energyplus.ca. When applying for the position, please quote “Director, Customer Care” in the subject line.
Energy+ Inc.
1500 Bishop Street, P. O. Box 1060,
Cambridge, Ontario N1R 5X6
or email: careers@energyplus.ca
Check us out at www.energyplus.ca
We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Thank you in advance for applying, Energy+ Inc.is an Equal Opportunity Employer and is AODA compliant.
November 9, 2020
