Meter Technician Apprentice

Oakville Hydro delivers reliable and safe electricity to more than 74,000 individuals, families, and businesses in Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time past recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association and a Canada’s Safest Employers Silver Award recipient, recognizing the organization as an exceptional leader in the industry.

At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.

Successful Oakville Hydro employees:

• Are customer-centric – they understand and embrace the role of delivering exemplary service
• Lead – they lead by example through their actions and attitudes
• Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
• Commit to Excellence – in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:

• Potential to lead innovative projects and initiatives
• Career path exploration and development opportunities
• Opportunities to get involved with teams and charitable events that support the community
• Comprehensive total reward package

Meter Technician Apprentice

About the Role

We are looking for a dynamic individual with exceptional customer service and technical skills. Working in a non-routine and very complex environment, the Meter Technician Apprentice is accountable for the installation and maintenance of residential, commercial, industrial, and wholesale metering. The incumbent will also be accountable for the provision of power call service and to provide Advanced Metering Infrastructure (AMI) support.

Duties include:

• Install, replace, verify, and maintain single and three phase power meters and metering equipment in compliance with Measurement Canada regulations
• Maintain and support the Advanced Metering Infrastructure (AMI) system including Smart Meter Radio Frequency (RF) communications
• Install, replace, and maintain primary meter units
• Install, replace, and maintain multi-residential meter systems
• Complete service orders and required documentation, and input into the Customer Information System (CIS) system
• Operate the meter test console
• Respond to customer electrical power and billing concerns
• Install and monitor power recording equipment and produce associated reports
• Assist Distribution Operations department during power outages, transformer maintenance, and changes
• Maintain, clean, and stock the meter shop, trucks, and equipment
• Test and/or repair Hydro multi meters as required
• Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and Oakville Hydro’s Policies and Procedures
• Other duties assigned by Supervisor

Required Skills, Qualifications and Experience:

• Electrical or Electronic Technician Diploma
• Previous Electrical Utility experience is an asset
• G class license required with a clear driver abstract
• Must be willing to complete 4-year Metering Apprenticeship program
• Demonstrate quality work that is well planned and completed accurately
• Ability to adapt to changing volumes and pace of work
• Demonstrate proficiency in a Windows environment and associated software applications
• Strong time management and organization skills to ensure that deadlines are met, and work is delivered
• Able to perform essential duties in all weather conditions
• Experience working with required hand tools
• Excellent interpersonal, verbal, and written communication skills
• Excellent safety and attendance record utilizing a strong safety mindset

Other Success Factors:

• Be a Brand ambassador - enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
• Is customer centric and displays an attitude of commitment and excellence with service delivery
• Stay a step ahead - make it a priority to be in-tune with changes in technology and industry news
• Have a futuristic and proactive mindset with the ability to win outside of the box, foresee problems and act as required
• Be a creative thinker with strong planning, organization, and execution skills
• Demonstrates flexibility and projects a positive and professional demeanor
• Be technically savvy and can understand or learn business requirements quickly
• Embraces a culture of innovation and continuous improvement

Please send your resume with the position title in the subject line, to HR@oakvillehydro.com

Oakville Hydro is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.