Elexicon Energy is the fourth largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.
SUPERVISOR, BILLING
OVERVIEW
As the Supervisor, Billing, the successful candidate will have expertise in all aspects of billing operational practices along with well developed technical skills – including proficiency in billing systems and system tools such as SQL.
Playing a key role within the management team includes the development and guidance of billing practices, business process and technical expertise to support the accurate and timely billing of customer accounts. Providing evaluation of billing requirements, the Supervisor will be responsible for recommendation and development of training plans, documentation and business processes needed to support ongoing operational efficiency.
Well versed in Regulatory requirements and the operation of the CIS, the Supervisor will ensure compliance with the rules and regulations prescribed by provincial and federal governments. Escalations to the Supervisor will be evaluated on a timely basis to mitigate impacts on cycle billing with clear direction provided to the billing team, as required. The Supervisor will be responsible for managing ongoing quality control reviews to proactively address any issues arising through the development of action plans– including collaboration with other Customer Experience teams.
As a key member of the Billing Management team, the Supervisor will ensure operation of the Billing group is in compliance with company policies, the collective agreement and management and will keep the Manager, Billing apprised of issues and concerns including recommendations on resolutions.
The successful candidate will display a track record that mirrors Elexicon Energy’s values of safety, kinship, responsiveness, competence, and mindfulness.
This position reports to the Manager, Billing at the Ajax location and is responsible for the daily activities as follows:
DUTIES AND RESPONSIBILITIES
EDUCATION, SKILLS AND EXPERIENCE
Key Skills and Experience:
Interested and qualified applicants are encouraged to submit their resume to: hr@elexiconenergy.com by January 23, 2022. Please include the position title you are applying for in the subject line of your email.
Please note: Elexicon’s Vaccination Policy requires confirmation of full vaccination status as a condition of employment.
Please note that accommodations can be provided upon request. Only the candidates who meet the qualification and experience requirements for the position will be contacted for an interview. We thank you for your interest in Elexicon Energy.