Temporary Billing Clerk


Alectra Utilities - Hamilton
Hamilton, Ontario


Last Day to Apply: June 10, 2022

Job Posting Number:

2022-192, 193 (Temp)

 

 

Position: 

Temporary Billing Clerk

*Temporary 12 month contract*

 

 

 

 

Location:  

Hamilton (John St.)

Reports to:

Supervisor, Billing

 

 

 

 

Business Unit:

Customer Experience

Division:

Customer Operations

 

 

 

 

Hours per Week:

35

Rate of Pay:

As per the Collective Agreement

 

 

 

 

Number of Openings:

2

Union:

PWU

Open:

May 30, 2022

Close:

June 10, 2022

 

Position Purpose:

The Billing Clerk is accountable for the accurate and timely invoicing of customer accounts for electric and water services. 

Responsibilities:

  • Responsible for the reading and validation of electric and water meter reads including field activities, meter read scheduling, processing customer reads, resolving customer access issues, updating of account and billing information, and performing validation and variance activities
  • Performs tasks related to the accurate and timely billing of electric and water accounts including billing, analyzing billing exceptions, retailer transactions, and assessment and resolution of errors and exceptions
  • Calculates and applies amendments and adjustments related to billing, communicate amendments to customers and refer escalations to Senior Billing Clerk.
  • Acts as the first point of contact for water account management and inquiries from municipalities.
  • Responds to customer billing inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
  • Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services
  • Understanding of Privacy Legislation, and its application within the department.
  • Familiarity with Ontario Energy Board compliance requirements and regulation
  • Responsible for demonstrating and maintaining a working knowledge and understanding of the Company’s safety policies and practices. Report any unsafe conditions or observed unsafe practices and make all efforts reasonable to work in accordance with The Ontario Health and Safety Act.

Skills & Qualifications:

Education & Specialized Knowledge

  • Minimum of High School Education required
  • College diploma or University Degree in business or other related field and/or equivalent experience is an asset
  • Familiarity with regulations and by-laws governing water and electricity

 

Experience

  • Experience in dealing with difficult customers, situations and moderately/complex problems
  • Experience in a customer service or billing role is an asset

 

Skills/Abilities/Competencies

  • Demonstrated MS Office experience with a solid understanding of Excel
  • Ability to make quick and accurate decisions with minimal supervision that support the company procedures
  • Demonstrated Customer Service skills, working both with internal and external stakeholders
  • Proven keyboarding competency and accuracy is required
  • Excellent verbal and written communication skills
  • Must be able to work from other locations as required as per guidelines within the Collective Agreement
  • Ability to multi-task in a fast-paced environment

 

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by visiting our Careers page at https://www.alectra.com/careers.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.

In accordance with Alectra’s COVID-19 Vaccination Policy, as a condition of  employment, successful job applicants must provide written proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation to the point of undue hardship.

 

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.

May 27, 2022

 

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