ENGINEERING TECHNICIAN
 
Halton Hills Hydro Inc. is a community-focused electric distribution utility servicing approximately 23,000 homes and businesses across a 281sq. km service territory within the Town of Halton Hills. Located 15 minutes north of the 401, our office is accessible by GO Train and bus and falls within a 35km radius of major urban centres, such as Guelph, Milton, Brampton, Mississauga, Cambridge, and Orangeville. The Town is ranked as one of the top small communities in Canada by a national magazine.
At Halton Hills Hydro, safety for our employees and the community is our number one priority; we care about our work, our customers, and our business. We have a commitment to delivering quality service and each member of our team has a responsibility to help one another achieve success and satisfaction on the job. 
Halton Hills Hydro Inc. is currently seeking a dynamic, highly motivated individual to fill the position of Engineering Technician. This role is in-person, working from our Acton office. Under the direction of the Engineering Manager, the successful candidate will design, prepare cost estimates and work order packages for various electricity distribution system projects. 
DUTIES:

Design and prepare cost estimates, contracts, and work order packages for various electricity distribution system projects including overhead, underground (for new, rebuild and subdivisions), new and upgraded service design (residential, commercial, industrial), and obtain all necessary approvals required for construction in accordance with approved standards;
Construction site inspection to ensure work is done in accordance with our Construction Verification Program per O.Reg. 22/04; Gather and maintain field and office records for permanent records;
Monitor progress of projects and prepare reports;
Prepare and provide input in the development of construction standards and material specifications;
Supply technical and installation specifications to others, including utility personnel, customers, contractors, regulators, road authorities and consultants;
Prepare Distributed Energy Resource (DER) connection projects including project coordination with customers, preparing documentation and contracts, connection estimates, drawings, and updating utility personnel and regulatory agencies as needed;
Assist with asset management programs;
Coordinate and schedule construction of projects with Operations and contractors;
Prepare annual budgetary estimates;
Other duties as assigned. 
SKILLS AND QUALIFICATIONS:

Education: Graduate of a 2-year Electrical or Electronics Engineering Technician program; Preference will be given to those with a minimum of 3 years relevant experience.
Professional Association: Must be registered as a Certified Engineering Technician (C. Tech.) or Certified Engineering Technologist (C.E.T.) with O.A.C.E.T.T. (or be currently registered as an Associate Member);
Experience: Preference will be given to candidates with a minimum of 3 years related experience
Experience with electrical distribution utility, load management of DER’s, electric vehicles is considered an asset
Must be proficient with Microsoft Office and AutoCAD. Proficiency with SpidaCalc, GIS, and SCADA systems will be considered an asset
Skills: Must be detailed oriented, self-motivated, able to manage multiple projects with varying deadlines, be adaptive and innovative in their assignments and providing support to team members and customers, and have a strong commitment to safety
Other: Must possess a valid Ontario Class G Driver’s license with recent driving experience and a good driving record
WHAT WE OFFER:

$38.22 – $54.89 per hour commensurate with experience;
Competitive total compensation package and clothing allowance.
Comprehensive health, dental benefits, life insurance and wellness package;
Participation in OMERS pension plan;
Opportunity to make a difference and work with an experienced utility team;
Direct experience within a highly regulated industry;
Working in an environment with a strong commitment to safety;
Training and development support and opportunities.
APPLICATION INSTRUCTIONS: 
Visit Our Careers Page: Careers - Halton Hills Hydro 
https://haltonhillshydro.com/about/careers/ to apply.
Halton Hills Hydro Inc. is an equal opportunity employer.  Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  Applicants need to make their required accommodations known in advance.
We thank all applicants for their interest however only those selected for an interview will be contacted.

 
Powerline Technician (Journeyperson)
Location: Hamilton, ON (GTA-based work)
Company: DDP Technology Inc.
DDP Technology Inc. is building a dedicated Line Division and is seeking experienced Powerline Technicians who want to help shape and grow a high-performing team. This is an opportunity to make a meaningful impact while applying your technical expertise in a supportive, team-focused environment.
DDP Technology specializes in Live CO₂ dry ice blast cleaning and the inspection and maintenance of high-voltage electrical equipment. CO₂ dry ice cleaning is rapidly becoming the preferred method across industrial, commercial, utility, and environmental sectors, and DDP is at the forefront of this innovation.
Position Summary
Reporting to the Field Supervisor, the Powerline Technician is responsible for maintaining a safe, quality-driven work environment while working as part of a crew to perform maintenance, troubleshooting, inspection, and construction of overhead and underground electrical distribution systems.
Core Competencies

Leadership and mentorship of crew members
Clear and effective communication
Strong decision-making under changing field conditions
Practical problem-solving skills
High attention to safety, quality, and compliance
Key Responsibilities

Construct, operate, troubleshoot, and maintain overhead and underground electrical distribution systems up to and including 27.6 kV
Perform live line rubber glove work on energized overhead and underground systems up to 27.6 kV
Erect poles and associated power line structures
Build, repair, and operate underground cables and equipment
Conduct job planning and participate in daily tailboard meetings
Establish safe work zones, including traffic control measures
Test and troubleshoot electrical circuits
Utilize UWPC to establish hold-offs and work permits
Operate vehicles and equipment safely (bucket trucks, radial boom derricks, generators)
Perform visual inspections and maintenance of high-voltage electrical equipment
Collect and document field data, identify hazards, and report non-compliance issues
Perform Live CO₂ blast cleaning of high-voltage electrical equipment
Assist with training and mentoring Apprentice Powerline Technicians
Assume Lead Powerline Technician responsibilities when required
Work at heights up to 35 meters using approved fall arrest systems
Other duties as assigned
Requirements

Journeyperson Powerline Technician / Lineperson Certification (Red Seal required)
Valid Ontario Driver’s License in good standing (AZ or DZ preferred)
Strong knowledge of EUSR Safety Rules, OHSA, ESA requirements, and applicable legislation
Proven commitment to personal and public safety
Physically capable of heavy lifting, climbing, confined space work, and working at heights in all weather conditions
Mechanical and electrical aptitude with basic computer skills for reporting and documentation
Strong organizational, written, and verbal communication skills
Self-motivated team player with the ability to respond to emergencies and shifting priorities
Willing and able to report daily to the Hamilton office/shop
Current criminal record check and acceptable driver’s abstract
Certifications in First Aid, Working at Heights, Confined Space, and UWPC are considered assets
What We Offer

Competitive wage starting at $55.00/hour (based on experience)
4-day work week (10–11-hour shifts)
16 vacation days per year
Comprehensive benefits package after 3 months
RRSP program
Wellness and Employee & Family Assistance Program
Work boot allowance
Learning & Development Opportunities
All required PPE provided
Annual performance bonus up to $3,000
Maximize your daily earning potential with job‑specific incentives
Majority of work located within the GTA, with occasional out-of-town travel
This is an excellent opportunity for a skilled tradesperson seeking steady work, strong compensation, and a relaxed, team-oriented environment.
How to Apply
Please email your resume to:
Katie Brons – Human Resources
Email: Katie@ddptech.ca
Additional Information
DDP Technology Inc. is an equal opportunity employer committed to an inclusive recruitment and selection experience. Applicants requiring accommodation during the hiring process are encouraged to notify Human Resources.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Vacancy Status: All postings reflect current, active vacancies within DDP Technology Inc.
AI Disclosure: DDP does not use artificial intelligence (AI) tools for applicant screening. All applications are reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Manager, Distribution Engineering & Asset Information
 
 
At Hydro Ottawa, we empower the lives of the people in the communities we serve.
As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.
We are seeking a Manager, Distribution Engineering & Asset Information, a change champion and innovative leader ready to embrace the opportunity to guide and mentor others, and enable them to do their best work. And in doing so, to leave a legacy. 
Are you ready to make a difference in our community?
JOB SUMMARY
Reporting to the Director, Distribution Engineering & Asset Management, the Manager, Distribution Engineering & Asset Information drives the near-to-mid-term engineering performance, customer connection execution, and foundational data integrity of Hydro Ottawa’s distribution system. Leading a multidisciplinary team, this role serves as the primary custodian of Hydro Ottawa’s Geographic Information System (GIS) data and its operational performance frameworks. By bridging advanced engineering analytics—such as Distributed Energy Resources (DER) integration, connection impact assessments, and power quality analytics—with robust GIS asset records and data governance, the Manager, Distribution Engineering & Asset Information ensures the grid remains resilient, compliant, and structurally optimized. Crucially, this role acts as an operational partner to the long-term planning team, translating day-to-day distribution system dynamics and asset data into the validated baseline models required to fuel Hydro Ottawa's strategic investment plans. 
MAJOR RESPONSIBILITIES

Lead, mentor, and manage a multidisciplinary team of supervisors, professional engineers, and technical specialists, establishing departmental goals, optimizing workload distribution, and conducting performance reviews to drive a high-performance operational and data-governance culture.
Hold accountability for the integrity and maintenance of Hydro Ottawa's GIS data, governing record-management frameworks, GIS/CAD documentation standards, and network connectivity models to support safe grid management and corporate application interoperability.
Spearhead the execution of Connection Impact Assessments, load assessments, and localized capacity evaluations to safely and efficiently integrate new customer loads and DERs
Guide technical staff through system performance analysis and root-cause investigations, ensuring findings are translated into actionable grid improvements.
Govern the engineering processes utilized for short-circuit calculations, protection coordination, and load flow models.
Oversee validated engineering data, reliability risk assessments, and short-circuit models to support the long-term development, defense, and maintenance of the Distribution System Plan and Ontario Energy Board regulatory filings.
Apply the corporate Value Framework and scoring methodologies to objectively prioritize localized, reliability-driven capital projects based on their capacity to enable immediate growth and mitigate system risks.
Develop, defend, and strategically manage the department’s annual operational and maintenance budget, optimizing resource allocation across engineering analysis and technical GIS records workflows.
Champion the Engineering Development Program within the department, actively guiding the mentorship, technical progression, and professional licensure of Engineer Interns to secure the engineering talent pipeline.
Serve as the primary technical liaison and escalation point for external developers, electrical contractors, and cross-functional working groups to align customer interconnection timelines with Hydro Ottawa's capacity limits.
Actively participate in the company's Business Continuity Plan, On-Call programs, and the Electricity Emergency Response Program.
Formulate and deliver comprehensive technical presentations and engineering reports to departmental decision-makers, senior leadership, and diverse external stakeholders.
Perform other duties as required.
EDUCATION AND EXPERIENCE

Bachelor's degree in Engineering from an accredited university
Professional Engineer licensed in the Province of Ontario
Minimum of five (5) years of experience in a leadership role
Experience in an electric utility engineering environment considered an asset
Knowledge of ISO 55000 Asset Management considered an asset
Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably Google Workspace
English essential, both oral and written; Bilingual (English/French) considered an asset
This is a management group opportunity and salary will be commensurate with qualifications.
Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.
Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.
If this sounds like a good fit for you, apply by clicking here.
Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.
Selected candidates must be legally entitled to work in Canada.

 
 Manager, Asset Management & Technical Standards
At Hydro Ottawa, we empower the lives of the people in the communities we serve.
As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.
We are seeking a Manager, Asset Management & Technical Standards, a change champion and innovative leader ready to embrace the opportunity to guide and mentor others, and enable them to do their best work. And in doing so, to leave a legacy. 
Are you ready to make a difference in our community?
JOB SUMMARY 
Reporting to the Director, Distribution Engineering & Asset Management, the Manager, Asset Management & Technical Standards drives the strategic leadership, technical standardization, and long-term lifecycle optimization of Hydro Ottawa’s distribution assets. The Manager, Asset Management & Technical Standards is responsible for defining and enforcing robust engineering standards, and balancing system design safety and Protection & Control philosophies with long-term asset lifecycle analysis. A core responsibility of this role is delivering strategic guidance to ensure best-in-class asset performance while proactively meeting escalating customer expectations for reliability, electrification, and grid safety. By embedding ISO 55000 lifecycle principles, the Manager, Asset Management & Technical Standards ensures that all physical assets, and the distribution system as a whole, are safely standardized, accurately evaluated, and strategically sustained to maximize long-term value.
MAJOR RESPONSIBILITIES

Lead, mentor and manage a team of supervisors and engineers, establishing technical governance, setting departmental goals, optimizing workload distribution, and conducting performance reviews to drive a safe, high-performing engineering culture.
Drive the long-term sustainment and resilience of the distribution network by seamlessly aligning standards with proactive asset renewal and optimized maintenance strategies.
Lead the strategic development, defense, and continuous optimization of Asset Management Plans and maintenance methodologies to ensure corporate practices remain aligned with ISO 55000 standards.
Oversee the technical authorities on engineering standards, equipment approvals, and system coordination logic to establish a safe, resilient, and interoperable grid baseline.
Navigate complex regulatory compliance frameworks, industry standards, safety codes, and provincial and municipal mandates, providing the technical justification and risk modeling required for the Distribution System Plan and Ontario Energy Board Rate Applications.
Develop, defend, and strategically manage the department’s annual operational and maintenance and capital expenditure budgets, optimizing resource allocation across standards development, protection coordination, and asset management.
Direct the application of advanced asset health indexing, lifecycle costing algorithms, and root-cause failure investigations to predict equipment risks and inform data-driven capital replacement.
Oversee the scoping and scoring of System Renewal capital projects, utilizing the corporate Value Framework to prioritize capital allocation toward the highest-risk assets.
Anticipate the long-term impacts of electrification, climate change, and distributed energy resource integration on distribution assets, steering the team toward forward-thinking engineering standards and practices.
Champion the Engineering Development Program within the department, actively guiding the mentorship, technical progression, and professional licensure of Engineer Interns to secure the engineering talent pipeline.
Serve as Hydro Ottawa’s primary subject matter authority on distribution asset management and technical standards during industry consultations, policy working groups, and formal regulatory reviews with bodies such as the Ontario Energy Board, Independent Electricity System Operator, and Ministry of Energy and Mines.
Actively participate in the company's Business Continuity Plan, On-Call programs, and the Electricity Emergency Response Program.
Formulate and deliver comprehensive presentations and engineering reports to executive decision-makers, regulatory bodies, and diverse public and private stakeholders.
Perform other duties as required.
EDUCATION AND EXPERIENCE

Bachelor's degree in Engineering from an accredited university
Professional Engineer licensed in the Province of Ontario
Minimum of five (5) years of experience in a leadership role
Experience in an electric utility engineering environment considered an asset
Knowledge of ISO 55000 Asset Management considered an asset
Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably Google Workspace
English essential, both oral and written; Bilingual (English/French) considered an asset
This is a management group opportunity and salary will be commensurate with qualifications.
Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.
Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.
If this sounds like a good fit for you, apply by clicking here.
Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.
Selected candidates must be legally entitled to work in Canada.

Manager, Engineering (Long Term Grid Planning)

Job Title: Manager, Engineering (Long Term Grid Planning)
Expected Salary Range: $124055 - $155069 Annually
Target Variable Performance Pay: 15%
The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.
Reporting to the Director of Investment Planning, the Manager Engineering, Long-term Grid Planning provides technical leadership and oversight to planning staff and consultants, ensuring that planning recommendations are supported by sound engineering analysis, risk-based decision-making, and industry best practices.
The Manager, Long-Term Grid Planning, is responsible for leading the development, implementation, and continuous improvement of the utility’s system distribution system planning activities to ensure the safe, reliable, sustainable and cost-effective delivery of electricity services to customers in the city of Toronto. The role leads the assessment of future system needs through load forecasting, capacity planning, asset investment planning, grid modernization, and electrification readiness. Working closely with engineering, operations, asset management, regulatory, and customer groups, the Manager develops integrated long-term plans that support customer growth, electrification, distributed energy resources (DER) integration, infrastructure renewal, and evolving regulatory requirements
The position contributes to the development of capital investment plans and serves as a key resource in regulatory and stakeholder engagement activities and serves as a key coordinator of the utility’s participation in Regional Planning activities.
Please submit your application on: https://jobs.torontohydro.com/job/Toronto-Manager%2C-Engineering-%28Long-Term-Grid-Planning%29-ON/603219517/
This posting is for an existing vacancy.
KEY RESPONSIBILITIES:

Lead the development and execution of the utility’s long-term distribution system plans, capacity plans and infrastructure investment strategies.
Coordinate with the sort-and medium-term planning team to establish planning horizons and scenarios to support future customer demand, electrification, and large load connections
Develop integrated plans that align asset management, system reliability, customer growth, and corporate strategies
Identify future system constraints, risks, and investment requirements and recommended mitigation strategies.
Support the implementation of the 5-Year Distribution System Plan.
Coordinate with Grid Strategy team on the continuous improvement of enterprise asset management and asset life-cycle practices.
Ensure the capital investment decisions are supported by asset condition, criticality, performance, and asset investment prioritization frameworks.
Ensure alignment with applicable asset management standards and industry best practices
Lead business cases supporting innovative investments and modernization programs
Assess opportunities to improve system flexibility, resilience, reliability, and operational efficiency
Lead the system studies portfolio to execute special studies that support safety, operational and customer connection processes
Direct long-term stations asset investments
Lead short-, medium-, and long-term load forecasting activities
Assess impacts of population growth, economic development, electric vehicle adoption, distributed energy resources, energy storage, and electrification initiatives
Collaborate with short-and medium-term planning team to understand the impact of municipal development, large load customer connections, and regional planning stakeholders to understand the future infrastructure requirements.
Advocate and present the Utility’s priorities to external stakeholders through Regional Planning engagements.
Develop planning scenarios to support investment decision-making and risk management
Manages departmental activities to comply with required environment, health and safety (EHS) legislation, regulations, policies, procedures and practices.
Conducts office inspections and audits performance for alignment with requirements.  Provides coaching and feedback to front-line managers and employees to reduce and/or eliminate EHS hazards and risks, introduces controls and maintains and improve EHS performance.
Conducts incident investigations and root cause analysis (proactive and reactive) to continually drive EHS performance.
Acts to resolve escalated health and safety concerns.  Attends safety meetings and contributes as a subject matter expert to the development of organizational environmental health and safety management and technology systems and programs. In alignment with organizational programs, practices and collective agreements, manages employee performance, attendance and training and development.
Provides coaching and feedback to motivate and engage employee outcomes in the attainment of organizational goals; acts to address gaps in performance which may impact outcomes.  Provides varied growth opportunities and supports specific rotations for all employees. 
Lead the development of long-term capital plans and investment portfolios
Ensure investment recommendations are supported by prudent engineering, financial, and risk analyses.
Collaborate with the Grid Strategy team and senior leadership to establish capital expenditure forecasts and funding priorities.
Monitor portfolio performance and alignment with strategic objectives
Support regulatory applications and proceedings, including rate applications and investment justifications
Prepare reports, studies and planning documentation required for regulatory compliance
Support and cultivate collaborative relationships with key stakeholders like the Independent System Operator, Hydro One and the City of Toronto
Identify long-term system risks and vulnerabilities
Collaborate with the grid strategy and standards and policy teams to develop strategies to address climate adaptation, extreme weather events, cyber-physical risks, and infrastructure vulnerabilities.
Ensure planning activities incorporate reliability, safety, environmental, and business continuity considerations.
Establish performance metrics and reporting frameworks to monitor planning outcomes
REQUIREMENTS:              

Undergraduate degree in Electrical or Systems Engineering or related discipline
Professional Engineer (P. Eng) in the province of Ontario
Seven to ten (7-10) years professional level experience in utility planning, design, operations, or execution.
4+ years progressive supervisory leadership experience.
Minimum three (3) years experience in distribution system planning, asset management, and capital investment planning
Experience with Grid Modernization, electrification planning and advanced utility technologies is strongly preferred
Strategic thinking and planning focus with strong emphasis on vision setting
Ability to remain calm under pressure and able to make decisions in a complex and uncertain environment
Travel required between work centers
Comprehensive knowledge of electrical substation and distribution system design, planning, operations and reliability principles
Load Forecasting and Scenario Modeling
Power system studies and capacity assessments
Thorough understanding of asset management frameworks and lifecycle planning methodologies
Demonstrated knowledge of capital investment planning, and risk management principles
Understanding of climate resilience, sustainability, and environmental considerations affecting utility infrastructure
Familiarity with utility planning software, GIS systems, power system analysis tools, and asset management systems
Knowledge of risk management and climate resiliency planning principles
Awareness of the electricity industry changes and the ability to predict trends
Knowledge of design and foundations of different electrical systems (e.g. URD, CRD/CLD, radial loop and secondary mesh network
Knowledge of regulatory and business case development
Strong written and verbal communication and presentation skills
Strong stakeholder engagement and management skills
Strong change management skills
Strong problem solving and decision-making skills (under pressure)
Understanding of effective project management practices and skills
Understands the financial, regulatory, operational, and customer impacts of planning decisions and balances competing priorities
Demonstrates ownership of outcomes, builds high-performing teams, and drives departmental performance
Strong knowledge of Regional Planning activities and how the interface with utility electrical planning
Results oriented and delivers projects within established timelines and budgets                
TOTAL REWARDS:
To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:
100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year                                                                                                                                      
Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency. 
ACCESSIBILITY AND APPLICATION SUPPORT
Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

Manager of Customer Service

Entegrus Powerlines Inc., a progressive company dedicated to providing the highest level of service and a safe and positive work environment, requires a Manager of Customer Service.  The position will be based at the Entegrus Chatham office and reports directly to the Director of Customer Service.
CANDIDATE PROFILE
The Manager of Customer Service provides operational leadership and management to the Customer Service department, ensuring consistent execution of customer service, billing and collections processes across all functions.  Responsible for coordinating day-to-day departmental operations, leading continuous improvement and project initiatives including CIS maintenance and upgrades, monitoring performance metrics, and ensuring compliance with Ontario Energy Board (OEB) regulations, company policies and established procedures.
The Manager of Customer Service is accountable for 21-24 staff and manages three direct reports:

Supervisor of Customer Service & Collections (St. Thomas)
Supervisor of Customer Service (Chatham)
Supervisor of Customer Service & Billing (Chatham)
DUTIES & ACCOUNTABILITIES

Provide leadership and direction to the Customer Service Supervisors responsible for the Contact Centre, Billing and Collections functions, ensuring consistent application of policies, procedures, service standards and performance management practices across all areas.
Oversee day-to-day Customer Service operations, including workload management, staffing coordination, service delivery and issue resolution, to ensure efficient and effective customer service across multiple office locations.
Ensure compliance with Ontario Energy Board (OEB) codes, regulations and company policies by overseeing the consistent application of processes and procedures across all Customer Service functions and coordinating the implementation of regulatory changes.
Manage escalated customer issues, regulatory complaints and service concerns, ensuring timely resolution and adherence to regulatory requirements and company standards.
Monitor departmental performance metrics, service levels and operational reporting; analyze trends and implement corrective actions and continuous improvement initiatives to improve customer experience, productivity and operational effectiveness.
Lead and coordinate departmental projects, process improvement initiatives, system enhancements and operational readiness activities, including staff training and procedural updates related to business and regulatory changes.
Develop, implement and maintain standardized processes, procedures, quality assurance measures and training programs to promote consistency, accuracy and efficiency across the Contact Centre, Billing and Collections functions.
Provide operational leadership for Customer Service systems and reporting, including the analysis of operational, customer and regulatory data, and make recommendations to improve service delivery, resource utilization and departmental performance.
Collaborate with internal departments, external vendors and service providers to support Customer Service operations, regulatory compliance, project implementation and achievement of corporate objectives.
QUALIFICATIONS

Education: A university or college diploma in Business Administration, Management or a related area of study or equivalent industry experience.
Experience:  Minimum 8 - 10 years of progressive experience in Customer Service, Billing, Collections or a related utility operations including at least 3 – 5 years of leadership experience.  Experience in a rate-regulated environment is considered an asset.
Knowledge:  Knowledge of Ontario's electricity distribution industry and applicable regulatory requirements, including the Retail Settlement Code, Standard Supply Service Code, Distribution System Code and related OEB regulations. Strong understanding of customer service operations, billing processes, collections activities, Customer Information Systems and performance management practices.
Skills:  (i) Ability to establish and maintain effective working relationships and communication with employees, the general public and sophisticated commercial/industrial customers; (ii) Strong project management and process improvement skills (iii) Ability to interpret and apply regulatory requirements and operational policies. (iv) Strong computer, systems and reporting skills, and (v) General business acumen.  Experience with managing in a union environment is preferred.
KEY ATTRIBUTES & COMPETENCIES

Leadership and ability to drive change. The Manager of Customer Service will need to have a willingness to lead and influence others.  An ability to lead others in an honest, respectful and sensitive manner in order to get them to buy-in to organizational objectives. 
Teamwork that creates progress towards common goals. The Manager of Customer Service will need to deliver work through others.  The Manager of Customer Service will need to have the competencies to work together effectively with peers that will have interdependent goals and common values and norms to foster a collaborative environment and drive work completion.
Communications to build enthusiasm for difficult tasks. The Manager of Customer Service will need to have the ability to articulate ideas and concepts in a way that influences receiving individuals. An ability to respectfully communicate ideas in writing to ensure that information and messages are understood and have the desired impact.
Management competency to prioritize goals for assigned staff. The Manager of Customer Service will need to have the competencies to listen accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others.
To explore this opportunity further, please email your resume (filename - “Last name, First name - CV”), with “Entegrus Manager of Customer Service” in the subject line, in confidence to Mark Fukuzawa at mfukuzawa@kaihen.ca

Journeyperson - Powerline Technician 

MILTON HYDRO DISTRIBUTION INC.

JOB TITLE: Journeyperson - Powerline Technician
JOB RATE: 52.72/hr    40hrs/week
WHO WE ARE
Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.
The Milton Hydro Vision is progressive, customer-centric, and forward-looking –- creating new customer and community possibilities for a smart, sustainable, and electrified future. We are recruiting for new roles to meet the demands of our growing customer base and scope.
WHY YOU WANT TO WORK HERE
We care about our employees, our community, and growing our business. You are not just a number -- we get to know the person behind the name and appreciate each individual’s unique contributions that support our shared success. Our mid-sized utility thrives through the diverse experiences of our people, collaboration, continuous improvement opportunities and striving for excellence in everything we do.
WHAT WE OFFER:

Competitive rates, wage progressions and PPE/Boot allowances;
Comprehensive Benefit Package (including: Health & Dental Benefits, Health & Wellness Spending Account, Employee Family Assistance Program and OMERS Pension plan)
Consideration of previous vacation entitlement;
Complimentary on-site Fitness Center;
Company provided phone / data plan;
Opportunities for development and growth within the company.
POSITION SUMMARY
To accommodate our growing community and customer centric approach, Milton Hydro is looking to grow our Powerline Technician Team’s complement.  Reporting to the Supervisor of Operations, this position is responsible the construction, maintenance, operation and troubleshooting of the electric distribution system (overhead and underground) on all voltages.
The successful candidate will perform emergency call-out and on call duties, and work under emergency conditions, with the willingness and ability to respond and be on the work site within 45 minutes of receiving the call.  Candidates will be required to comply and be familiar with Company work practices and standards, operating rules, and regulations, as well as all pertinent OHSA and regulations. This is a full-time unionized position.
KEY DUTIES

Construction, operation, troubleshooting, and maintenance of the electrical distribution system, including overhead and underground of various voltages (up to and including 27.6 kV)
Perform live line work on overhead and underground electrical distribution lines of up to 27.6 kV
Erect poles, and associated structures for power lines
Build, repair and operate underground cables/equipment
Required work within Substations
Install conductors and associated apparatus
Perform assigned maintenance work, trouble-shoot and restore electric power during emergencies.
Understand and operate motorized vehicles and equipment; boom trucks
Install single-phase meter equipment
Perform line clearing duties as required
Solve routine problems
Perform on-call duties
Compliance and sign off to the construction verification program. ESA 22:04
CVOR checks/logs; track jobs hours for CVOR
Track personal job hours for timesheet (projects, etc.)
Work within compliance of the utility work protection code
Outage reports
Mentor, train and provide input on the evaluation of Apprentices
Ensures the safe and efficient completion of tasks
Identify opportunities to improve business processes and advise supervisor of risks within business processes
Active participation in training, daily job planning, tailboard discussions, safety meeting and other safety initiatives
SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED

The MEARIE Group Journeyperson Power Line Technician Certificate or recognized equivalent
The Ontario Ministry of Training, Colleges & Universities Power Line Technician Certificate (or equivalent)
Full certification in the Ontario Utility Work Protection Code (or willing and able to acquire within six months and maintain)
Working knowledge of the Electrical Utility Safety Rules and industry safe work practices
Proficient in the use of all tools and equipment associated with the trade
Valid Driver’s licence in good standings; Class DZ required, Class ARZ preferred
Able to work from work orders, specifications, standards and instructions and to interpret prints, sketches and diagrams
Strong communicator, excellent interpersonal and customer relations skills
A level of physical fitness essential to do the work including the ability to climb and work confidently at heights; and the willingness and ability to work outdoors in all types of weather conditions
APPLY TODAY!
The Journeyperson role is an existing role within Milton Hydro. Candidates interested in this position are invited to apply in confidence, by completing their application through the Career Center by end of business day, Monday August 3rd, 2026.  Please attach your resume and cover letter in .docx or .pdf format.
Career Center URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4c0592a0-eed8-437d-8879-5b12a2bafd8a&ccId=19000101_000001&lang=en_CA
Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email hr@miltonhydro.com. We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.