IT Business Systems Analyst
Job ID: IT-26-148
Newmarket-Tay Power Distribution Ltd. (NT Power) delivers electricity to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay Township. Headquartered in Newmarket, Ontario, NT Power has an additional office in Midland, Ontario, approximately one hour north of Newmarket along the shores of Georgian Bay.
We require a dynamic, highly motivated, and proactive Business Systems Analyst to work out of our head office in Newmarket. This is a full-time position, with a comprehensive benefits package and pension plan.
POSITION SUMMARY
Reporting to the Manager, Information Systems you will be responsible for support, administration and improvement of NT Power’s business information systems. As a proponent of data driven business, you’ll have the opportunity to work across the organization to apply information systems thinking to improve how we operate and serve our customers.
DUTIES AND RESPONSIBILITIES
• Interact with internal users and business partners to understand and support the information systems needs of NT Power’s operations and customers
• Manage small to mid-size projects from planning through deployment
• Collaborate with cross-functional teams during project scoping, design and implementation
• Gather, analyze and document detailed business requirements related to processes, systems and reporting
• Develop user story and process flow models to provide clarity of understanding for business processes and system interactions, as well as changes to support process and service improvement
• Implement and maintain operational and analytical reporting systems to rationalize organizational data, ensuring quality and availability to support business needs
• Create and execute test plans to validate the correctness of information systems solutions and ensure that business and regulatory requirements have been sufficiently met
• Assess business processes and system usage against privacy and cybersecurity policies and frameworks, making recommendations for improvement
• Create and maintain system and process documentation
• Develop training materials and conduct training sessions for end users
QUALIFICATIONS
• Postsecondary university or college education with a degree/diploma in Computer Sciences, Business, Engineering Technology or a related field
• 3–5 years of experience in one or more of:
    - Applications / systems support
    - Software integration
    - Electric utility or energy environment experience, especially with systems such as those supporting utility metering, GIS, SCADA, ADMS or asset management
• Strong analytical and problem-solving skills
• Highly organized and detail oriented
• Ability to effectively communicate with technical and non-technical stakeholders
• Ability to work closely in both a team environment and independently, with changing priorities
• Ability to appropriately manage, communicate and present issues to the management team
• Business Analysis (e.g. CBAP or CCBA) and/or Project Management (ex. PMP) certifications are an asset
• Utility systems experience (e.g. CIS/Billing, Meter Data Management systems, etc.) is an asset
• Experience working with large data sets including time-series data, reporting and analytic solutions (e.g. PowerBI, SSRS) and common database platforms (SQL Server, PostgreSQL)
• Experience working with diagramming software (e.g. Visio, LucidChart, yWorks) and/or process model languages (e.g. BPMN, UML)
• Experience working with distributed version control systems (e.g. Git)
• Experience with scripting languages (e.g. Python, PowerShell or other) is an asset
APPLICATION INFORMATION
If you are interested in this position and meet the qualifications, please submit your resume by visiting our Careers page at https://ntpower.ca/careers. Please include the position title and the job ID number in the subject line of your e-mail. We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.
APPLICATION DEADLINE FOR THIS POSITION IS MAY 11, 2026, BY 4 P.M.
Candidates are required to disclose NT Power employees who are immediate family members prior to the interview.

This is an existing position with NT Power. The salary range for this position is $90,002.08 - $112,502.61

Successful candidates will be required to obtain a criminal verification screening as a condition of employment.

NT Power is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our LDC community. Accommodation will be provided in all parts of the hiring process. Applicants need to make their requirements known in advance when applying through https://ntpower.ca/careers.

AMI COORDINATOR, Full Time Permanent
Position Represented by CUPE LOCAL 1000
Halton Hills Hydro Inc. is currently seeking fill the position of AMI Coordinator. This position reports to the Customer Care and AMI Supervisor and is responsible for all aspects of meter data collection and transfers between internal billing and third parties.
Halton Hills Hydro Inc. is a community-focused electric distribution utility committed to safety, reliability, and excellent customer service. Safety for our employees and community is our highest priority.
Located in Halton Hills, our office is accessible by road and public transit, including GO Transit rail service to Acton. We are within commuting distance of Toronto, Guelph, Milton, Brampton, Mississauga, Cambridge, and Orangeville.
What we offer:

Competitive wages & total compensation package including company paid holidays and comprehensive extended, health and wellness benefits;
Opportunity to work with an experienced utility team;
Direct experience within a highly regulated industry;
Working in an environment with a strong commitment to safety;
Training and development support and opportunities.
Location: On Site: 43 Alice St. Acton, ON
Pay Range: $40.50 – 51.65 per hour (commensurate to experience), 35 hours per week
Interested Applicants please apply with resume to: hr@haltonhillshydro.com with subject line: AMI Coordinator
DUTIES:

Coordinate billing requests between CIS, ODS, and the MDMR; correct bills in off-cycle if necessary;
Generate and analyse billing exception error reports;
Daily communication with other staff in various departments to ensure accuracy of information; review data and make corrections on a daily basis;
Coordinate the work between metering and billing departments; this includes creating and entering work orders for non-functioning meters, installation of repeaters, resolving issues with the billing department regarding communication issues or missing consumption;
Identify variances and issues with different meter characteristics issues, and ensure resolution of issues are resolved quickly to prevent data loss;
Respond to open Utilismart tickets and work with 3rd parties to resolve any customer issues;
Analyse meter data, such as the daily reports from the MDMR, to identify any metering or communication issues to prevent billing errors; interact with 3rd parties to resolve issues as required;
Analyse synchronisation reports to ensure daily synchronising of the MDMR to the CIS go through correctly; corrections made to the accounts in CIS may be required;
Identify meter issues, such as diagnostic, missing data, shut-offs, etc.;
Analyse ODS/MDMR/Utilismart settlement manager billing data;
Document procedures as they change; train/instruct Billing and Customer Care on procedure changes as related to MDMR regulations and reporting requirements;
Ensure all documentation is filed and accurate for accounting and as per OEB guidelines;
Other duties as assigned.
SKILLS AND QUALIFICATIONS:

Utility billing experience required
Minimum two-year college diploma obtained, in Computer Programming/Systems/Science, or equivalent work experience preferred
Excellent communication skills (both verbal and written), position requires daily communication with internal staff, external contractors and other 3rd party stakeholders
Excellent listening skills to clearly understand situations presented and determine course of action
High attention to detail required to ensure a high level of accuracy required is achieved and maintained
Strong organisational skills
Excellent time management skills to ensure all daily tasks are completed on time, and accurately
High level computer skills: demonstrable experience using Microsoft Office Suite effectively, Proficient in Excel and Word
Experience with computer software programs: ODS, MDMR, Utilismart, PC-Pro is considered an asset
Above-average judgement required for troubleshooting errors, and resolving issues in situations where there may be very little input, guidance, and/ or specific instruction
Ability to discern when to escalate issues, and when to involve other areas of expertise
Must take initiative to investigate, troubleshoot, and problem solve without regular direction
Must possess the ability to work with minimal supervision in order to meet strict deadlines, and cope well under pressure.

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package
Customer Service Representative – Contract
(12-18 months temporary position)
About the Role
We are looking for a dynamic individual with exceptional customer service skills. Working in a fast-paced, and customer-centric environment, the Customer Service Representative is accountable for answering customer inquiries in a professional, accurate, and timely manner, and collecting data for the purpose of timely readings for final billing of existing customers.  The incumbent is also responsible for accurate and complete billing and collecting records for new customers.
Duties include:

Respond to customer inquiries and complaints in person, by phone, and in writing
Receive, interpret, and summarize customers’ requests (including lawyers) to finalize existing billings
Review and process applications for service
Process all applicable data in Northstar including deposits on accounts, payment arrangements, and processing credit check requests
Initiate the process of adjustments to customer accounts
Check and record information on certificates of arrears via mail or fax
Perform administrative tasks necessary to support the department as required
Carry out reception duties
Other duties assigned by supervisor
Required Skills, Qualifications and Experience:

Grade 12 high school or equivalent
Minimum of 2 years’ experience in a fast-paced customer service environment
Intermediate working knowledge of personal computers including, Windows based software such as Outlook, Microsoft Teams, Excel, Access, Power Point, etc.
Data processing experience is an asset
Previous experience with customer information systems (i.e., Northstar) is an asset
Strong accounting skills
Working knowledge of billing procedures, schedules, and adjustments
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
Is customer centric and displays an attitude of commitment and excellence with service delivery
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with emerging technologies, and industry trends
The ability to communicate – stay informed of company events, industry news and advancement in technologies
Excellent written and verbal communication skills
Excellent time management and organization skills
Strong interpersonal skills and the ability to use tact and discretion when interacting with internal and external customers
Displays a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Embraces a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Is agile, responsive, and displays a sense of urgency
Demonstrates flexibility and project a positive/professional demeanor
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.  If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.
 

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package
Engineering Technologist - Construction
About the Role
We are looking for a dynamic individual with exceptional customer service and technical skills. The Engineering Technologist, Construction, coordinates field construction activities associated with electrical service connections for residential, commercial, and industrial developments, as well as distribution system rebuild and infrastructure renewal projects. The role serves as the primary liaison between field construction and the engineering and design teams, ensuring work is executed in accordance with OH standards, approved designs, and project schedules.
Duties include:

Coordinate field construction activities associated with electrical distribution projects, including service connections, system upgrades, and infrastructure renewal work
Liaise with contractors, developers, consultants, and internal teams to facilitate construction activities and support the timely delivery of projects
Monitor construction progress and coordinate project schedules to support the efficient execution of the construction program
Conduct field reviews of construction work to verify installations align with OH standards, specifications, and certified design drawings
Identify deficiencies or non-compliant installations that require corrective action prior to acceptance of work
Coordinate the resolution of field issues by facilitating communication between contractors, engineering, and internal stakeholders, including coordinating escalations and supporting engineering review of field conditions
Support the implementation of approved design revisions during construction
Assist with construction planning, including field investigations, material coordination, and preparation of supporting documentation such as bills of material, work orders, and design support
Support the administration of construction contracts, including tracking progress, coordinating work activities, reviewing contractor quantity submissions and invoice documentation for accuracy, and identifying issues impacting project delivery
Maintain accurate records of construction activities, installed assets, and project documentation
Conduct site safety audits and observations to verify adherence to applicable safety requirements and report any concerns to the constructor and internal stakeholders
Other duties assigned by supervisor
Required Skills, Qualifications and Experience:

Completion of a 3-year Engineering Technology diploma or a 4-year Engineering degree from a recognized post-secondary institution
Registered as a Certified Engineering Technologist with O.A.C.E.T.T., or licenced Professional Engineer with PEO (or be eligible for registration)
Minimum 5 years relevant field experience with an electrical utility or related company
Extensive use and strong knowledge of design work and project management
Sound knowledge and understanding of electrical theory, and familiarity with power system operations, practices, and installation standards
Excellent working knowledge of Microsoft office programs, and related computer software applications
Experience in safety as it relates to design and job planning
Valid Class ‘G’ Ontario Driver’s Licence with an excellent driving record
Effective communication skills (written, verbal, and presentation)
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours of the brand
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with key industry knowledge, best practices, and disruptors
Communicate – stay informed of company events, industry news, and advancement in technologies
Is a creative thinker with strong planning, organization, and execution skills
Is agile, responsive, and displays a sense of urgency
Demonstrate flexibility and projects a positive and professional demeanor
Leverage technology to advance process optimization
Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Is forward thinking with a proactive mindset
Embrace a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Excellent interpersonal skills that build relationships with both internal and external clients
Is self-motivated, with the ability to work independently or as part of team
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.  
                                                                                                                                                           

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville.  The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.  Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.  Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.
Successful Oakville Hydro employees:

Are customer-centric – they understand and embrace the role of delivering exemplary service
Lead – they lead by example through their actions and attitudes
Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence – in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.  Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package
Engineering Technologist
About the Role
We are looking for a dynamic individual with exceptional customer service and technical skills. The Engineering Technologist is accountable for the design, planning, estimating, preparation of bills of material and job instructions for electrical distribution projects. Projects include overhead and underground electrical distribution system design and planning (new and rebuild capital projects), streetlight systems, and new electrical service design (residential, commercial, and industrial). This role also provides inputs to the scheduling and coordination of project construction.
Duties include:

Design, estimate, and plan jobs which includes preparing bills of materials, various projects
Prepare and oversee overhead and underground construction contracts
Assist in the preparation of capital budget proposals
Prepare technical reports including but not limited to, voltage drop/line losses calculations, fault current analysis and protection coordination, power quality analysis, pole loading analysis, line tensions, and cable pulling calculations
Assist with any design clarifications, or recommendations
Consult with customers and stakeholders regarding inquiries for existing and or proposed infrastructure, and incorporate feedback into the planning process
Investigate, review, develop, communicate, and enforce installation standards and materials specification
Maintain related field and office engineering records
Administer the subdivision design process along with material approvals for developer-designed, and construction subdivisions
Liaise with Municipal/Government bodies (Town of Oakville, Halton Region, and MTO), developer’s consultants for design, estimating, and planning purposes, and/or for required permits approvals
Review Third-Party Overhead Attachment Permits and Plant Design/Construction
Other duties assigned by supervisor
 
Required Skills, Qualifications and Experience:

Completion of a 3-year Engineering Technology diploma or a 4-year Engineering Degree from a recognized post-secondary institution
Registered as a Certified Engineering Technologist with O.A.C.E.T.T. or licensed Professional Engineer with PEO (or be eligible for registration)
Minimum 3 years of relevant experience in overhead and underground distribution system design, planning, budgeting, and construction contract administration
Extensive use and strong knowledge of design work and project management
Sound knowledge and understanding of electrical theory, and familiarity with power system operations, practices, and installation standards
Excellent working knowledge of Microsoft office programs, and related computer software applications
Experience in safety as it relates to design and job planning
Valid Class ‘G’ Ontario Driver’s Licence with an excellent driving record
Effective communication skills (written, verbal, and presentation)
Other Success Factors:

Brand ambassador – enable, engage, encourage, and exemplify the behaviours of the brand
Innovate – engage colleagues and find new ways to work and win
Stay a step ahead – make it a priority to be in-tune with key industry knowledge, best practices, and disruptors
Communicate – stay informed of company events, industry news, and advancement in technologies
Is a creative thinker with strong planning, organization, and execution skills
Is agile, responsive, and displays a sense of urgency
Demonstrate flexibility and projects a positive and professional demeanor
Leverage technology to advance process optimization
Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
Is forward thinking with a proactive mindset
Embrace a culture of innovation and continuous improvement
Is a fast learner who can adapt to an ever-changing environment
Excellent interpersonal skills that build relationships with both internal and external clients
Is self-motivated, with the ability to work independently or as part of team
Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com
Oakville Hydro is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.                                                                                                                                                       
 

 
    Distribution System Operator (Trainee)
JMS High Voltage Inc (JMS) are recruiting for a Distribution System Operator (DSO) to support our growing team. Our firm is under contract to one of the largest electrical distribution utilities in Canada, based in the Toronto area. You will be responsible for performing manual switching operations on circuits up to 27.6KV to isolate or energize sections of the power grid, ensuring safe working conditions for various workgroups performing maintenance or repairs. This is an entry level training role that will help our team expand for future growth.
Since 2015, JMS has been operating as switching agents supporting the maintenance and construction the Toronto electrical distribution system. We specialize in the operation of the downtown core dual radial style of electrical distribution system. Our work ensures that the Utility and its contractors can access isolated/de-energized system circuits to complete their construction or maintenance work on schedule and the overall system is exposed to minimal reliability risk.
We are seeking a team-oriented individual worthy of our significant in-house training investment. The candidate requires excellent communication, as well as technical and problem-solving skills to join our dynamic work environment. In this role you will be expected to collaborate effectively, work safely, maintain training credentials and be available to complete work assignments as scheduled, any day of the week.
Responsibilities

Following EUSA rules and the Utility Work Protection Code, from orders to operate, Power System Controllers, and other instruction streams, you will isolate and restores circuits up to 27.6kV to facilitate installation, repair and maintenance of system equipment.
Perform tests on and troubleshoot station equipment and distribution circuits.
Perform switching operations, operate station equipment, grounding and tagging operations.
Update and prepare reports, records and documents pertaining to the position
Computer skills, reads prints, navigate city work routes, and follow all procedures.
Communicate directly with building representatives and contractors.
Communicate regularly and report hazardous conditions to the System Control.
Complete and maintain qualification accreditations. (1st Aid/CPR, UWPC, etc)
Training Candidate Qualifications

Community college graduate from an Electrical Engineering Technician/Technologist program or Candidates with other formally accredited electrical qualifications, such as Power Line persons, Power Cable Persons, Power System Controller, Sub-Station Electricians, Industrial/Construction & Maintenance Electrician (309A), PEng are preferred.
Utility and field experience is an additional consideration.
Class G Driver's Licence (maintained as a requirement and condition of employment)
Ability to complete and maintain classroom and field training qualifications.
Compensation

Trainees are compensated with an hourly Trainee starting rate, including classroom time. A fully trained DSO can expect an annual compensation range of $125-200K depending on work volume.
Please send your resume to jms@jmshv.ca along with a cover letter explaining why you believe you are a solid candidate for this training investment and a good fit for this position.

Manager, Customer Services
Who We Are:

GrandBridge Corporation is an investment holding company dedicated to driving growth and innovation through our fully owned subsidiaries, GrandBridge Energy Inc., and GrandBridge Group Inc.
GrandBridge Energy Inc. is a leading provider of innovative energy solutions, committed to delivering reliable and sustainable energy to our customers. GrandBridge Group Inc. offers a wide range of energy services through its divisions: Netoptiks, which provides cutting-edge telecommunications solutions, and Enersure, which ensures our customers' homes are comfortable and energy-efficient with home comfort rentals.
Our team of dedicated professionals are committed to helping our communities navigate the transition towards a dynamic and evolving energy landscape. The principles and beliefs that guide our operations are deeply rooted in our values. Join us in our mission to shape the future of energy.
What We Offer:

Employer Paid Benefits Package
OMERS Pension Plan
Training and Educational Reimbursement Programs
Professional Development & Career Opportunities
Wellness Resources & Healthy Lifestyle Incentives
Employee and Family Assistance Program
Opportunities for Community Involvement
What You Will Do:

The Manager, Customer Service, provides leadership and operational oversight of customer-facing functions at GrandBridge Energy. This role ensures high standards of service delivery, regulatory compliance, and strategic alignment with corporate goals. Responsible for staff development, customer experience, and cross-departmental collaboration, the Manager plays a vital role in enhancing customer satisfaction and ensuring effective service and collections processes.
Key Responsibilities: 
Leadership & Team Management

Provide leadership and mentorship to direct reports, creating a respectful, collaborative, and customer-first work culture aligned with GrandBridge Energy’s core values. Establish clear expectations, accountability frameworks, and performance objectives aligned with departmental and corporate goals.
Foster a respectful and customer-first culture aligned with corporate values.
Oversee performance management processes, including goal-setting, coaching, regular feedback, succession planning, and professional development to build a high-performing team.
Operations Oversight

Manage the efficient execution of all customer service operations, including handling of inquiries, account changes, move-ins/outs, and service requests, ensuring timely and accurate resolution to enhance the overall customer experience.
Coordinate closely with the Credit & Collections team to ensure service-related processes are aligned with collections strategies and promote consistent, customer-focused outcomes.
Provide oversight of workload distribution, service levels, and operational efficiency across teams, leveraging leadership input, departmental feedback, and data insights.
Ensure consistency in processes and service delivery standards.
Compliance & Performance

Ensure that all customer service activities are conducted in accordance with applicable regulatory requirements, including the Distribution System Code, Retail Settlement Code, and privacy legislation.
Track and evaluate key performance indicators such as service level adherence, first contact resolution, and customer satisfaction scores, using insights to guide improvements.
Ensure appropriate escalation and resolution of compliance-related issues. 
Strategic Projects & Process Improvement

Lead and participate in cross-functional projects and system enhancement initiatives aimed at improving service delivery, automation, and customer experience outcomes.
Identify operational gaps and recommend changes to processes, technology use, or service delivery models to optimize efficiency and customer engagement. 
Customer and Community Engagement

Resolve complex or escalated customer issues involving service disconnections, billing disputes, or service interruptions with empathy, fairness, and adherence to regulatory guidelines.
Support community engagement efforts and internal communications by coordinating with the Customer Engagement Advisor and Business Analyst on data insights, outreach campaigns, and process evaluations.
What You Will Bring:

Post-Secondary Diploma in Business Administration or a related field.
Minimum 7-10 years of progressive experience in customer service, including 3 years in a leadership capacity.
Strong understanding of utility billing, collections, and service delivery processes.
Familiarity with regulatory codes and privacy regulations.
Demonstrated leadership, problem-solving, and communication skills.
Experience using CIS and customer analytics platforms; Microsoft Office proficiency required.
Apply here Careers in Energy, Join Our Team | GrandBridge Energy
GrandBridge Corporation
39 Glebe Street, P. O. Box 1060
Cambridge, Ontario N1R 5X6
Check us out at https://grandbridgeenergy.com/; https://netoptiks.com/; https://enersure.com
Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings.
We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.

THE POSITION
Entegrus Powerlines Inc., a progressive company dedicated to providing the highest level of service and a safe and positive work environment, requires an Manager of System Planning.  The position will be based at the Entegrus Chatham office and reports directly to the Director of Asset Management & System Modernization.
BACKGROUND
Entegrus brings electricity, renewable energy and water services to approximately 64,000 customers in southwestern Ontario, while keeping safety, reliability and efficiency top of mind.  Entegrus is owned by the Municipality of Chatham-Kent, the City of St. Thomas, and Corix Infrastructure Incorporated.
Entegrus Powerlines Inc. provides safe, sustainable and reliable power to Entegrus customers in the communities of Chatham-Kent, St. Thomas, Strathroy-Caradoc, Mount Brydges, Parkhill, Dutton and Newbury.  
Entegrus Strategic Direction
Vision:
To be an industry leader in all we do.
Mission:
To provide safe, reliable delivery of electricity and related services, in an environmentally and fiscally responsible manner. To provide exceptional service to our customers, support to the communities we serve and rewarding growth opportunities for our employees.
Values:

Safety - Safety first in everything we do.
Inspired & empowered people - Having a workforce of inspired and empowered people who are passionate about their jobs.
Customer and Community Focus - Exceeding the needs of our customers, and the communities we serve, by having a customer and community focus.
Operational Excellence - Achieving operational excellence by always striving for continuous improvement.
Sustainable Growth - Delivering sustainable growth for our stakeholders through wise investments.
CANDIDATE PROFILE
The Manager of System Planning is responsible for leading the execution of the asset management program, regulatory deliverables, and capital planning processes, ensuring alignment with corporate strategic objectives and regulatory requirements.  The Manager of System Planning provides direct leadership to the Asset Management and GIS teams while overseeing capital investment planning, technical studies, system integration initiatives, and continuous improvement of asset management systems and practices.
The Manager of System Planning manages a team including: System Planning Engineer Associate (EIT), Supervisor of GIS, GIS Technologists (3), and Engineering Co-Op students.
Entegrus has approximately 141 staff across the entire company.
DUTIES & ACCOUNTABILITIES

Translate corporate strategy into operational asset management plans and programs, including overseeing the preparation and update of Asset Condition Assessments, and Distribution System Plans in regulator-required formats and ensuring technical rigor.
Coordinate asset renewal, expansion and modernization strategies with system planning, smart grid, metering and stations initiatives, ensuring alignment with evolving regulatory requirements, including Vulnerability Assessment and System Hardening.
Advance asset management maturity through enhanced analytics, inspection and condition assessment methodologies, GIS integration, and process automation.
Coordinate the annual operational component of the budgeting process, including prioritization, variance analysis, and investment justification.
Maintain and enhance the risk-based asset prioritization framework, incorporating safety, reliability, sustainability, financial impact, regulatory requirements, and customer considerations, to supporting defensible asset management recommendations.
Provide direct leadership to Asset Management and GIS staff, including performance management, workload prioritization, professional development and accountability for technical quality and deliverables.
Establish and maintain corporate standards for GIS data integrity and accuracy, completeness, and system integration with asset management, SCADA, Outage Management System (OMS), and other operational systems.
Perform and oversee advanced engineering analyses supporting asset management and system planning, including loading assessments, protection and control coordination reviews, distributed generation impact studies, and related distribution system studies, using internal staff and external resources, providing an engineering stamp on reports as needed.
Coordinate with external agencies, including the IESO and host distributor and other agencies to support regional planning and rationale and efficient system use
Monitor emerging asset management and GIS-related regulatory requirements, industry standards, and technological advancements, updating practices and leading implementation of improvements to enhance reliability, efficiency, data quality and ensure regulatory compliance.
QUALIFICATIONS

Education: Must possess a university electrical engineering degree, and, either (i) have attained a profession engineer designation (P. Eng.), or (ii) be eligible to attain a P. Eng.
Experience: A minimum of 8 years of electrical utility planning work experience or relevant asset management experience.
Knowledge: Electrical distribution system design, planning, protection coordination, and system loading analysis within a regulated utility environment. Utility asset management principles, including risk-based prioritization and operational budgeting within a regulated utility environment. Knowledge of OEB regulatory frameworks and filing requirements related to asset management. Knowledge of GIS architecture, data governance, and integration with asset management, SCADA, OMS, and related operational systems. Knowledge of smart grid technologies, distributed energy resource (DER) impacts, and grid modernization practices. Familiarity with applicable industry standards, safety legislation, governing utility engineering functions.
Skills: Demonstrated leadership, project management, and analytical skills, with the ability to prioritize complex capital programs and regulatory deliverables. Strong communication and stakeholder engagement capabilities, sound technical judgment in distribution planning and asset management, and proficiency in integrating data, systems, and emerging technologies within a regulated utility environment.
Other: Must possess a valid Ontario “G” Driver’s Licence and acceptable Driver’s Abstract
KEY ATTRIBUTES & COMPETENCIES

Leadership and ability to drive change. The Manager of System Planning will need to have a willingness to lead and influence others.  An ability to lead others in an honest, respectful and sensitive manner in order to get them to buy-in to organizational objectives. 
Teamwork that creates progress towards common goals. The Manager of System Planning will need to deliver work through others.  The Manager of System Planning will need to have the competencies to work together effectively with peers that will have interdependent goals and common values and norms to foster a collaborative environment and drive work completion.
Communications to build enthusiasm for difficult tasks. The Manager of System Planning will need to have the ability to articulate ideas and concepts in a way that influences receiving individuals. An ability to respectfully communicate ideas and information (often technical) in writing to ensure that information and messages are understood and have the desired impact.
Management competency to prioritize goals for assigned staff. The Manager of System Planning will need to have the competencies to listen accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others.
OTHER REQUIREMENTS
The position requires work primarily in an office environment, with periodic travel to visit job sites and crews, as well as out of town meetings and conferences.   A typical day includes primarily office work, working on a computer, in meetings, analysis of distribution states and health, reviewing designs, reading technical literature.  The role includes the coordination of work with direct reports, and also other staff in peer departments.
APPLICATION INFORMATION
To explore this opportunity further, please email your resume (filename - “Last name, First name - CV”), with “Entegrus Manager of System Planning” in the subject line, in confidence to Mark Fukuzawa at mfukuzawa@kaihen.ca
Entegrus is an equal opportunity employer and is committed to a workplace culture that fosters inclusion and respect. Applicants who have been contacted for an interview, and who require accommodation during the recruitment process under the Human Rights Code or the Accessibility for Ontarians with Disabilities Act, should contact Human Resources at 519-352-6300 or e-mail entegrusjobpostings@entegrus.com. 
While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
 

Powerline Technician (Journeyperson)
Location: Hamilton, ON (GTA-based work)
Company: DDP Technology Inc.
DDP Technology Inc. is building a dedicated Line Division and is seeking experienced Powerline Technicians who want to help shape and grow a high-performing team. This is an opportunity to make a meaningful impact while applying your technical expertise in a supportive, team-focused environment.
DDP Technology specializes in Live CO₂ dry ice blast cleaning and the inspection and maintenance of high-voltage electrical equipment. CO₂ dry ice cleaning is rapidly becoming the preferred method across industrial, commercial, utility, and environmental sectors, and DDP is at the forefront of this innovation.
Position Summary
Reporting to the Field Supervisor, the Powerline Technician is responsible for maintaining a safe, quality-driven work environment while working as part of a crew to perform maintenance, troubleshooting, inspection, and construction of overhead and underground electrical distribution systems.
Core Competencies

Leadership and mentorship of crew members
Clear and effective communication
Strong decision-making under changing field conditions
Practical problem-solving skills
High attention to safety, quality, and compliance 
Key Responsibilities

Construct, operate, troubleshoot, and maintain overhead and underground electrical distribution systems up to and including 6 kV
Perform live line rubber glove work on energized overhead and underground systems up to 6 kV
Erect poles and associated power line structures
Build, repair, and operate underground cables and equipment
Conduct job planning and participate in daily tailboard meetings
Establish safe work zones, including traffic control measures
Test and troubleshoot electrical circuits
Utilize UWPC to establish hold-offs and work permits
Operate vehicles and equipment safely (bucket trucks, radial boom derricks, generators)
Perform visual inspections and maintenance of high-voltage electrical equipment
Collect and document field data, identify hazards, and report non-compliance issues
Perform Live CO₂ blast cleaning of high-voltage electrical equipment
Assist with training and mentoring Apprentice Powerline Technicians
Assume Lead Powerline Technician responsibilities when required
Work at heights up to 35 meters using approved fall arrest systems
Other duties as assigned 
Requirements

Journeyperson Powerline Technician / Lineperson Certification (Red Seal required)
Valid Ontario Driver’s License in good standing (AZ or DZ preferred)
Strong knowledge of EUSR Safety Rules, OHSA, ESA requirements, and applicable legislation
Proven commitment to personal and public safety
Physically capable of heavy lifting, climbing, confined space work, and working at heights in all weather conditions
Mechanical and electrical aptitude with basic computer skills for reporting and documentation
Strong organizational, written, and verbal communication skills
Self-motivated team player with the ability to respond to emergencies and shifting priorities
Willing and able to report daily to the Hamilton office/shop
Current criminal record check and acceptable driver’s abstract
Certifications in First Aid, Working at Heights, Confined Space, and UWPC are considered assets 
What We Offer

Competitive wage starting at $55.00/hour (based on experience)
4-day work week (10–11-hour shifts)
16 vacation days per year (based on experience)
Comprehensive benefits package after 3 months
RRSP program
Wellness and Employee & Family Assistance Program
Work boot allowance
Learning & Development Opportunities
All required PPE provided
Annual performance bonus up to $3,000
Maximize your daily earning potential with job‑specific incentives
Majority of work located within the GTA, with occasional out-of-town travel
This is an excellent opportunity for a skilled tradesperson seeking steady work, strong compensation, and a relaxed, team-oriented environment.
How to Apply
Please email your resume to:
Katie Brons – Human Resources
Email: Katie@ddptech.ca
Additional Information
DDP Technology Inc. is an equal opportunity employer committed to an inclusive recruitment and selection experience. Applicants requiring accommodation during the hiring process are encouraged to notify Human Resources.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Vacancy Status: All postings reflect current, active vacancies within DDP Technology Inc.
AI Disclosure: DDP does not use artificial intelligence (AI) tools for applicant screening. All applications are reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.