Senior Billing and Customer Service Clerk

MILTON HYDRO DISTRIBUTION INC. 

requires a 

SENIOR BILLING AND CUSTOMER SERVICE CLERK

Milton Hydro Distribution Inc. requires a Senior Billing and Customer Service

Clerk in their Billing/Customer Service Department.

Reporting to the Billing and Customer Service Supervisor(s), this position

responds efficiently and professionally to all customer enquiries related

to billing, collections, service transactions and energy efficiency; processes the

transactions resulting from these calls and performs other core functions in the

areas of billing, collections and payment entry.

The successful candidate should hold a post-secondary diploma in call centre

applications or business/office administration and have a minimum of 2-3 years

of call centre or customer service experience, preferably in a utility environment.

A proven team player, you possess strong problem-solving and communication

skills and have an aptitude for mathematics.

You will have a sound knowledge of the electric utility service supply policies,

rate structures, payment options, collection and privacy policies as well as

experience with Harris/NorthStar Customer Information System.  Proficiency in

Microsoft office and Excel is also required.

Qualified applicants for this position should forward a covering letter and

resume including work experience and related education by Friday, April 13, 2012 to:

Milton Hydro Distribution Inc.

8069 Lawson Rd.,

Milton, On L9T 5C4

Attention:  Yvette Cairns, Customer Service Supervisor

Fax:  (905) 876-2044

Email:  hr@miltonhydro.com

We thank all applicants for their interest; however only those selected for an interview will be contacted.

March 28, 2012