IT Support Analyst (12-month Contract)

Milton Hydro Distribution Inc.
Milton, Ontario

Posted On: March 09, 2023
Last Day to Apply: March 22, 2023

JOB TITLE: IT Support Analyst (12-month Contract)


Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydro’s Vision is progressive and forward-looking – creating new customer and community possibilities for a smart, sustainable and electrified future. Our focus is on being customer-centric, where all employees work towards enhancing the customer experience.

We care about our employees, our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individual’s unique contribution that support our successes.

Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions. Our belief system is based on respect, teamwork, communication and excellence in everything we do. 

Reporting to the Supervisor of Information Technology we are looking to hire an IT Support Analyst on a 12-month contract. The IT Support Analyst has overall responsibility for providing support to the internal team at Milton Hydro for all IT helpdesk requests.  This role is responsible for identifying solutions, coordinating, and interacting with other staff to ensure system availability and to manage helpdesk Service Level Agreements. 


Enterprise Helpdesk & Workstation Support

  • Provide 1st level technical support for users
  • Service end user desktop software and computer related equipment
  • Configure PCs
  • Resolve end user questions and problems about software and equipment
  • Resolve problems in a timely fashion as per departmental SLAs
  • Track support requests and keep the user up-to-date with request status
  • Perform routine system maintenance and housekeeping
  • Perform troubleshooting and root cause analysis

Server Administration

  • Perform monitoring of Windows server operations, job scheduling and system errors
  • Monitor and maintain daily, weekly and monthly backups of the Milton Hydro environment

Other Duties

  • Assist in fact gathering for projects
  • Report and application development in .NET, ASP and SQL
  • Documentation of IT processes and policies as assigned
  • Participate in team meetings as required
  • Perform IT administrative duties as delegated 


  • System administration experience with emphasis on Windows Server
  • Knowledge of desktop software such as: MS Windows, MS Office
  • Demonstrated ability to learn and use SQL (Microsoft SQL Server)
  • Programming knowledge in .NET and ASP an asset
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills is a must
  • The ability to manage multiple priorities and multitask within expected deadlines is important
  • Proven safety mindset


  • A college diploma or degree in computer science or equivalent 


Candidates interested in this position are invited to apply in confidence, by completing their application through the Career Center by end of business day, March 22nd, 2023.  Please attach your resume and cover letter in .docx or .pdf format.

Career Center URL:

Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.

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