Specialist, Acccount, CIA | ALECTRA UTILITIES - VAUGHAN

The Opportunity

Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.

Position Purpose:

Reporting to the Manager, Key Accounts, this position is responsible for driving sales across the Energy Services & Solutions (ESS) portfolio. This position is accountable to meet or exceed assigned revenue and market penetration targets for assigned customer segment.

Key Responsibilities/Accountabilities:

• Accountable to meet or exceed assigned targets within assigned customer base.
• Develops personal sales plan to meet assigned targets, for approval by Supervisor.
• Analyzes potential within assigned customer base and determines strategies and tactics to cross sell ESS portfolio of solutions.
• Performs site assessment visits for assigned customers and determines customer needs within facilities.
• Coordinates feasibility studies and professional audits.
• Explains new technologies and long term billing impacts to customers on their energy demand and consumption profile within their facility.
• Establishes and maintains relationships with suppliers, industry associations and other channel partners, as required to meet personal targets and/or as assigned by Supervisor.
• Assists internal and external technical reviewers in project evaluations as needed.
• Acts as primary point of contact within the organization for all ESS activities and inquiries.
• Uses CRM system to manage customer and channel partner relationships; tracks all activities such as phone calls, emails and customer visits including action items; redirects any utility related customer concerns to the appropriate department.
• Explores opportunities for emerging technologies.
• Attends workshops, seminars, information sessions and conferences for market intelligence and networking purposes and reports back to management.
• Provides support in planning, execution and delivery of outreach activities such as customer workshops, presentations, training sessions and meetings.
• Represents the organization on committees and work groups as assigned.
• Assists in coordination of customer recognition activities.
• Identifies opportunities to streamline or automate processes to continuously improve service delivery
• Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards.
• Performs other duties as assigned. 

Qualifications, Knowledge, Skills and Competencies: 

Education & Specialized Knowledge

• Post-secondary degree/diploma in related field, or equivalent knowledge and experience
• Registered member of Professional Engineers Ontario (PEO) or Ontario Association of Certified Engineering Technicians and Technologists (OACETT) in good standing an asset
• Current knowledge of the energy landscape in Ontario (i.e. regulations, policies, government agencies, provincial programs) would be an asset
• Solid technical understanding of energy use, energy efficiency/demand management technologies and energy management practices in industrial, commercial and institutional facilities 

Experience

• Minimum 3-5 years related experience
• Work experience in account management or sales in the energy sector, or similar technical field 

Skills/Abilities/Competencies

• Strong interpersonal and communication skills, with a strong customer service orientation
• Proven track record of delivering sales results and commitment to operational and service excellence
• Solid problem-solving and analytical skills with the ability to provide practical and/or innovative solutions to complex technical issues
• Strong written and presentation skills, with the ability to explain technical information in an organized and concise way
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines
• Ability to build and maintain collaborative working relationships with internal and external stakeholders
• Proven track record of delivering results and commitment to operational and customer service excellence
• Understanding of the billing structure for industrial, commercial and institutional customers
• Proficiency with MS Office applications
• Must hold and maintain a valid class G driver’s license 

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by visiting our Careers page at https://www.alectra.com/careers.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.