Milton Hydro Distribution Inc.
Milton, Ontario

Last Day to Apply: October 13, 2023





Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydro’s Vision is progressive and forward-looking – creating new customer and community possibilities for a smart, sustainable and electrified future. Our focus is on being customer-centric, where all employees work towards enhancing the customer experience.

We care about our employees, our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individual’s unique contribution that support our successes.

Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions. Our belief system is based on respect, teamwork, communication and excellence in everything we do. 

The Process Innovation Officer role is responsible for the delivery of process innovation and continuous improvement initiatives across the organization.  The incumbent reports to the CEO and plays an important role in helping to foster a culture of continuous improvement and supports the framework to efficiently execute on business transformation initiatives.

The incumbent is responsible for leading numerous initiatives that will result in measurable improvements to increase efficiency and effectiveness of business processes.  The incumbent will serve as a change agent for improvement by introducing enhanced processes and methodologies and providing support to key stakeholders within the organization.

As a member of the Senior Leadership Team (SLT) the incumbent actively supports a ‘whole of organization’ approach by putting sufficient focus on: predicting & responding to customer needs; building an engaged employee culture; and, continually seeking better solutions through productivity, technology & innovation. 

The incumbent supports and demonstrates a business process automation culture, utilizing technology to execute recurring tasks or processes where manual and less efficient effort can be replaced and improved to: minimize costs; increase efficiency; and, streamline processes. 


  • Confer closely with the CEO regarding the day-to-day activities and advises on improvement matters that many have an impact on the business.
  • Identify and recommend process automation opportunities (especially complex, end-to-end processes with demonstrable value).
  • Work with internal stakeholders to re-engineer processes to optimize them, and then identify what can/should be automated.
  • Identify and deliver service improvement activities across the business through employing process improvement methodologies and the application of innovative thinking.
  • Work with business units and senior leaders to build a continuous improvement mindset to support ongoing change initiatives.
  • Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identify better ways of working.
  • Identify trends and process variations as part of establishing a continuous improvement monitoring and reporting system.
  • Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy.
  • Drive process identification and change using staff interviews, document analysis, verification/audits, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
  • Work with business units and provide materials to support process changes: to include training and teach others to lead improvement efforts, including training on effective tools for successful project leadership.
  • Evaluate and prioritize key process improvement initiatives, jointly with senior management to drive outcomes that align with the organization’s strategic goals.
  • Guide and support line of business senior leaders in scoping substantive projects with organizational impact: identifying project benefits; and providing support and training to cross-functional teams as required.
  • Plan and manage project risks, resources, quality and scope from project kickoff through to completion, working with senior project leaders.
  • Identify issues that impact project scope and timeline, track and report on the progress of assigned projects to senior leaders and draft project schedules.
  • Assist business units in monitoring and controlling project costs including the preparation of forecasts, obtaining approvals, identifying trends and acting to avoid cost overruns.
  • Identify project risks and opportunities and monitor closure to ensure project success.
  • Complete post project implementation review to ensure successful delivery was achieved and to ensure improvements can be made in future projects.
  • Prepare reports for the CEO, Board of directors and management and present, as required.


  • Advanced verbal and written communication skills
  • Advanced and demonstrated problem-solving skills, and the ability to analyze problems and utilize advanced organizational and project management skills
  • Advanced computer skills particularly MS Office, MS Project, VISIO, PowerPoint and financial database and query tools. Nice to have; wDesk, Viva Goals,, Power BI
  • Demonstrative experience in optimizing and supporting the automation of business processes
  • Ability to work independently and as part of a team
  • Ability to plan, prepare and deliver effective presentations and facilitate meetings
  • Demonstrated ability to effectively manage, direct, coordinate and mentor business unit partners
  • Ability to recognize and identify issues as they relate to successful completion of a project portfolio
  • Ability to take accountability for ideas from inception to delivery, in an environment that requires robust metrics to monitor and confirm results
  • Advanced ability to lead by influencing
  • Demonstrative experience in thought leadership 


  • Advanced understanding of continuous improvement concepts (can include Six Sigma, LEAN, Value Stream Mapping)
  • Strong analytical, project management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements 


  • Minimum accredited Six Sigma Green Belt, preferably Black Belt
  • PMP Certification (Project Management Professional) or similar
  • Change Management PROSCI Certification or equivalent 
  • Minimum 5 years proven continuous improvement analytical experience in similar role, including project management and business analysis & reporting 


Candidates interested in this position are invited to apply in confidence, by completing their application through the Career Center by end of business day, Friday October 13th, 2023.  Please attach your resume and cover letter in .docx or .pdf format.

Career Center URL:

Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.

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