Manager, Contracted Services

Alectra Utilities - Markham
Markham, Ontario
Locations: Markham, Hamilton
Posted On: September 19, 2023
Last Day to Apply: October 03, 2023

The Opportunity

Job Posting Number:



Manager, Contracted Services


To Be Determined: Brampton (Kennedy Rd), Markham (Addiscott), Hamilton (John St) (Hybrid: Remote/In-office)

Reports to:

Director, Metering Field Services

Business Unit:

Customer Experience



Hours per Week:


Rate of Pay:

Commensurate with range and candidate’s experience

Number of Openings:





September 19, 2023


October 3, 2023

Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.

Position Purpose:

The Manager, Contracted Services - Metering is required throughout the Advanced Metering Infrastructure (AMI) Renewal and AMI 2.0 projects. AMI Renewal and AMI 2.0 are part of Alectra’s Smart Grid 2.0 Strategy. The Manager, Contracted Services leads the contracting and delivery of third-parties deployment of AMI 2.0 meters and related field infrastructure. 


  • Leads the services / vendor sourcing of the AMI 2.0 communication Neighbourhood Area Network (NAN) and cellular infrastructure assessment and deployment as required
  • Leads the contracting of the vendor(s) selected for the AMI 2.0 communications infrastructure installation and relocations as required during the multi-year deployment plan
  • Leads the contracting of the vendor(s) selected for AMI 2.0 mass meter deployment
  • Supports vendors as required with Alectra specific training, safety training and safe work practices, etc.
  • Manages the external work teams ensuring all aspects of the contract requirements and SLA's are achieved, including executing of deployment pockets and scheduling of contracted teams
  • Oversees inventory logistics, for both installed meters and removed meters, ensuring correct deployment location in AMI 2.0 zones.
  • Monitors all deployment processes, validates field communications, and SLA and reporting requirements to ensure requirements are being met and outputs are timely and accurate
  • Ensures that field exceptions, including damages to meter bases and customer property, are managed in a timely and customer-centric manner
  • Manages the return to utility accounts processes that the vendor could not install, and leads execution of access and "hard to reach" programs
  • Performs Q&A and safety audits as necessary to monitor vendor and agent activities in the field
  • Participates in meter configuration sessions, first article testing/validation of meter configuration
  • Creates reporting to provide status updates and forecasting of deployment activities and contractor services
  • Supports work utilization and prioritization to balance contractors and internal staff, ensuring that Metering work and AMI 2.0 activities are properly resourced
  • Ensures timely communications with Customer Service, AMIO and other stakeholders to ensure that deployment and field activities are well understood
  • Performs other duties as assigned 

Skills & Qualifications:

Education & Specialized Knowledge

  • Degree / designation in electrical, technology or information systems
  • Strong understanding of advanced metering infrastructure principles and practices, electrical distribution systems,
  • Thorough understanding of a utility’s meter to bill process and revenue assurance principles
  • Contract management, risk managing and reporting skills
  • Strong understanding of Health and Safety processes and procedures
  • Knowledge of Metering field processes and Work Management Tools (i.e. FieldWorker)
  • Proficiency with MS Office applications 


  • Minimum 10 years’ experience in Metering or complimentary utility experience including 5 years of experience leading teams
  • Experience working with third-parties, training, and / or managing customer escalations
  • Demonstrated abilities with process development, risk identification, problem resolution, etc. 


  • Strong planning and problem resolution skills
  • Agility and flexibility to work in a fast-paced and changing utility environment
  • Demonstrated written and presentation skills
  • Ability to plan, prioritize and deliver multiple initiatives and objectives within established timelines
  • Ability to identify challenges and alternatives, negotiate and influence preferred outcomes, and resolve time sensitive and critical issues
  • Must hold and maintain a valid class “G” driver’s license 

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by visiting our Careers page at

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.

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