SENIOR CLERK – CUSTOMER SERVICE / Milton Hydro

SENIOR CLERK – CUSTOMER SERVICE 

JOB RATE: $31.10 - $38.31/hour

WHO WE ARE
Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydro’s Vision is progressive and forward-looking – creating new customer and community possibilities for a smart, sustainable and electrified future. Our focus is on being customer-centric, where all employees work towards enhancing the customer experience.

WHY YOU WANT TO WORK HERE
We care about our employees, our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individual’s unique contribution that support our successes.

Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions. Our belief system is based on respect, teamwork, communication and excellence in everything we do. 

POSITION SUMMARY
This position is responsible for interacting with customers, in-person, over the phone or through written correspondence, regarding their electricity and water bills.  Customer inquiries include but are not limited the following:  high bill complaints, billing inquiries, customer moves, collection of overdue accounts, payment arrangements, power outages, water. Duties are performed on a rotational basis including rotation into the billing department.

CUSTOMER SERVICE DUTIES

• Work within company values and policy at all times
• Responds to customer inquiries
• Liaise with Engineering/Operations regarding upgrades, tree trimming, part power etc.
• Process payments (cash/cheque)
• Greet guests and ensure they are escorted to the correct employee
• Schedule service orders and coordinating their completion
• Obtain and update account information from customers
• Ensure conditions of service are fulfilled; collect deposits; commercial contracts
• Assist the billing department with functions (e.g. finals) as required;
• Phone queue coverage
• Responsible for coordinating with the Collections Agency and ensuring accurate application of charges and service orders.
• Manage write-offs, preparing final notices and reminders for collection agencies, processing refunds, and addressing overpaid accounts.
• Process final billings, managing move-related service orders, ensuring timely routing of information, and coordinating with landlords, owners, and legal parties on ownership changes.
• Responsible for creating and coordinating hand delivery batches, processing and printing notices, and managing deposit-related issues with collections.
• Provide support with Final/Moves
• Use call handler software to deal with outages
• Identify opportunities to improve the business processes and advise supervisor of risks with business processes
• Other duties as required

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED

• Business Education background; experience working in a service environment; hydro billing experience and knowledge of rates is preferred

• Strong communicator, excellent interpersonal and customer relations skills
• Must be analytical and detail oriented with a strong mathematical aptitude; and able to work independently
• Excellent organization, interpersonal, problem solving and time management skills
• Ability to multitask in a fast-paced environment
• Proficient with Microsoft office, specifically Word and Excel; proficient with spreadsheets
• Accounting knowledge would be an asset

EDUCATION

• High School Diploma or equivalent; business education background preferred
• Post-secondary education is an asset

WHAT WE OFFER:

• Competitive rates and wage progressions;
• Comprehensive Benefit Package (including: Health & Dental Benefits, Health & Wellness Spending Account, Employee Family Assistance Program and OMERS Pension plan);
• Consideration of previous vacation entitlement;
• Complimentary on-site Fitness Center;
• We are currently observing a hybrid work model (3 days in the office per week);
• Opportunities for development and growth within the company.

APPLY TODAY!

Candidates interested in this position are invited to apply in confidence, by completing their application through the Career Center by end of business day, Friday February 14^th, 2025.  Please attach your resume and cover letter in .docx or .pdf format.

Career Center URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4c0592a0-eed8-437d-8879-5b12a2bafd8a&ccId=19000101_000001&lang=en_CA

The rate of pay will be as a SENIOR CLERK in Schedule B of the Collective Agreement.

Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email hr@miltonhydro.com. We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.