Supervisor, Technical Trades (System Control) / Alectra Utilities

Supervisor, Technical Trades (System Control)

Full-time, 35 hours/ week

At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.

Are you a dedicated professional with a passion for developing future leaders in system control?

The Technical Trades Supervisor oversees, coordinates, and directs the development of System Control Apprentices within the Apprenticeship Program. This role partners with various functional areas and Human Resources to ensure Apprentices receive the training, experience, and knowledge needed to become competent System Controllers. Additionally, this position supports the development and delivery of programs and workshops to prepare System Controllers and Senior System Controllers for higher levels of responsibility, delivers training courses, and supervises staff. 

What you’ll do

Training and Development

• Conducts training needs analysis and implements short and long-term training objectives for the Apprentices.
• Coordinates training plans with internal and external resources to ensure timely and appropriate training is delivered.
• Delivers training courses, programs, and orientations.
• Observes Apprentices in the classroom, control room, and field, ensuring they are receiving the learning and support they require to be successful.
• Supervises Apprentices in the control room to instruct work methods, procedures, and practices.
• Oversees and coordinates all on-the-job and experiential training for the Apprentices in the Apprenticeship Program.
• Works closely with key stakeholders to identify suitable projects for the Apprentices to solely organize and execute.
• Identifies and evaluates new training tools/methods and determines application and compatibility with the organization.
• Conducts regularly scheduled visits with Apprentices and Mentors to identify learning opportunities.
• Provides coaching and feedback to internal coaches/mentors.
• Develops and maintains an interdepartmental task exposure schedule for each Apprentice.
• Works with industry educational institutions and Mentors to design and deliver educational lessons to internal and external organizations.
• Develops and maintains the Apprentice Program Guide.
• Assesses and makes recommendations for upgrades to all departmental training facilities.
• Provides progress reports in relation to Apprentice training and development as required by the functional areas.
• Researches, recommends, and implements new or enhanced training, policies, procedures, and processes to improve operational effectiveness.

Performance and Evaluation

• Assesses performance and analyzes feedback to determine appropriate actions and to ensure client satisfaction.
• Conducts periodic performance reviews with Apprentices.
• Ensures Apprentice logs are maintained, and that Journeyperson documentation is obtained upon completion of the apprenticeship.
• Provides input to department goals and objectives, and ensures they are achieved.

Coordination and Administration

• Acts as the direct point of contact for the Apprentices for any concerns they may have regarding the Apprenticeship Program.
• Works in partnership with the functional area and Human Resources to resolve any gaps in application.
• Assumes key role in the apprentice recruitment, selection, and onboarding process and participates in on-site meetings with functional Managers to provide feedback to the Trades Schools and observe potential new hires.
• Organizes and chairs Apprentice Council meetings.
• Registers the Apprentice through the local MEARIE office and registers the Apprentice in the program.
• Co-ordinates meetings, schedules, and supporting documentation.
• Identifies opportunities to streamline or automate processes to continuously improve service delivery.
• Ensures compliance to legislative, regulatory, and Alectra policies, procedures, and standards.

System Operations and Guidance

• Ability to go on System Control Supervisor on-call roster.
• Provides coaching, development, technical guidance, and advice regarding system operations.
• Provides guidance, direction, and establishes best practices for switching, load transfers, and system configuration. 

Safety Leadership

• Ensures all aspects of the Company’s safety philosophy are executed and adhered to.
• Supports and promotes the corporate safety culture.
• Ensures all safety audits and work observations are completed and all incidents are investigated in a timely manner. 

Who you are

Education & Specialized Knowledge

• Bachelor’s degree or College diploma related to Electrical Engineering or recognized equivalent
• Registered member of Professional Engineers Ontario (PEO) or Ontario Association of Certified Engineering Technicians and Technologists (OACETT) in good standing (preferred)
• Must hold and maintain a valid class G driver’s license
• Excellent knowledge of System Control and Data Acquisition (SCADA) systems
• Excellent knowledge of customer and geographic information systems (GIS) and Outage Management System (OMS)
• Excellent knowledge of the Electrical Utility safety rules and Utility Work Protection Code
• Excellent knowledge of regulatory and governmental requirements (OEB Rules and Regulations, PIPEDA and OHSA)
• Proficiency with MS Office application. 

Experience

• Minimum of 5-7 years of Control Room Operator experience, preferably in electrical distribution industry
• Experience in a unionized utility environment an asset
• Experience in Adult Learning techniques when designing and delivering training and support materials is an asset

Skills/Abilities/Competencies

• Enhanced conflict resolution skills and the ability to handle difficult situations
• Available to support a 24/7 operation, including travel as required
• Available to be on a management on-call rotation.
• Strong ability to lead change and engage, develop and motivate teams
• Strong problem-solving skills with the ability to provide practical and/or innovative solutions
• Strong written and presentation skills, with the ability to convey information accurately and concisely
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines
• Strong teamworking skills with the ability to reprioritize work based on emerging customer or departmental needs

Where you will work

• Location: Vaughan (Cityview), Hamilton (John St) & Guelph (Southgate)

Who we are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s why Alectra might be your ideal workplace:

• We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
• We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and opportunities for advancement.
• We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
  • Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
  • Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can fully unplug outside of regular working hours to maintain a healthy work-life balance.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Visit our Careers page at https://www.alectra.com/careers.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.