Information Systems Generalist / ERTH Power

Information Systems Generalist

ERTH Power Corporation is a licensed electricity distribution company servicing over 24,000 customers throughout Southwestern Ontario.  Headquartered in Ingersoll, Ontario, we are currently accepting applications for our in-person Information Systems (IS) Generalist position.  This position is responsible for supporting and implementing various programs and IT systems for ERTH Power Corporation.  This includes actively resolving user help requests in a timely and supportive manner, thus allowing the organization to better service our customers. Some travel is required with this position, and as a condition of employment, a Confidentiality Agreement must be signed.  Qualified applicants who meet the following criteria will be considered:

• Post Secondary School Graduation Diploma in the Information Technology field.
• Strong problem solving skills with ability to troubleshoot both hardware and software issues.
• Ability to maintain corporate asset management inventories (hardware/software).
• Experience with various Operating Systems (Windows Desktop OS, Windows Server OS, Linux, iOS).
• Diagnose and resolve software and hardware issues for employees, ensuring minimal disruption to business operations.
• Repair or replace damaged IT hardware, including desktops, laptops and printers.
• Troubleshoot network connectivity problems and assist in the administration of network infrastructure.
• Install and configure workstations, including necessary software applications and security tools.
• Set up and troubleshoot phone systems, mobile devices, and communication hardware.
• Provide support through a ticketing system, ensuring timely resolution of issues.
• Install, update, and monitor anti-virus software and other security solutions to protect company systems.
• Implementation and maintenance of IT policies, procedures, and security protocols.
• Experience in developing and maintaining SQL-based reporting packages.
• Proven ability to work with vendors to integrate, troubleshoot, and maintain various applications.
• Ability to identify opportunities to improve IT processes and enhance system efficiencies.
• Participate in the planning and execution of IT infrastructure projects, including upgrades and new technology implementations.
• Effective documentation, communication, team building and interpersonal skills.
• Hold a valid class G Driver’s license.

This is a 35 hour/week, 7 hours/day position. Compensation is $31.46 - $39.33 per hour as per Collective Agreement.

ERTH is an equal opportunity employer.  Accommodations are available for all parts of the recruitment process under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.   Applicants need to make their needs known in advance.

Interested and qualified candidates are invited to apply, in confidence, by submitting a resume, stating qualifications and work experience by Friday April 11, 2025 to human_resources@erthcorp.com. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.