Customer Service Representative

Customer Service Representative

Wasaga Resources Services Inc., Wasaga Beach, Ontario

Wasaga Resource Services Inc. is proud to provide the people, expertise, and customer-focused services that support Wasaga Distribution Inc. in delivering safe, reliable, and affordable electricity to the community of Wasaga Beach.  Together, we are committed to powering growth, supporting local development, and ensuring exceptional service for our customers.

At Wasaga Resource Services Inc., we take pride in fostering a workplace culture built on teamwork, accountability, and respect.  Our employees are at the heart of what we do, helping us meet the needs of a rapidly growing community while maintaining a strong commitment to regulatory compliance, innovation, and customer care.

ABOUT THE ROLE

The Customer Service Representative is responsible for answering and responding to customer inquiries related to customer care; setting up and maintaining customer accounts; and collecting overdue accounts. This position is the primary contact for the Utility’s customers, responding to general or account inquiries or redirecting to appropriate contacts.

The successful candidate will demonstrate strong time-management skills and the ability to prioritize work while handling multiple tasks in a fast-paced and continually evolving environment.  This position has regular contact with customers, vendors, and staff at all levels of the organization; therefore, the candidate must have excellent interpersonal, communication, and problem-solving skills.

KEY RESPONSIBILITIES

Reporting to the Supervisor of Customer Service, the Customer Service Representative’s responsibilities include, but are not limited to:

• Provide efficient, accurate, and responsive front-line service to the public, in-person, via email, and over the phone regarding billing inquiries, negotiating payment arrangements within pre-defined guidelines, and other customer service-related questions.
• Effectively manage multiple customer accounts and inquiries simultaneously while maintaining professionalism and accuracy.
• Adapt quickly to change in processes, priorities, or customer needs in a fast-paced utility environment.
• Set up accounts for new services, process customer account changes and maintenance including customer moves, deposits, payment arrangements, and letters of reference.
• Open and close the office for daily operation and process all payments.
• Process and balance all customer payment transactions, balance end-of-day reconciliation sheets, and print final service orders daily.
• Organize and enter all new services/upgrades service orders, keeping track of payments, as well as authorizations.
• Process general service orders.
• Collect tenant/landlord forms and hydro applications. Send all new landlords the Continuous Service Agreement.
• Redirect returned mail and enter appropriate address changes into the billing system.
• Balance the day’s receipts and prepare bank deposits. Take deposits to the bank.
• As Wasaga Resource Services Inc. is a small business entity, office staff must not be limited to the above and be versatile enough to relieve in other areas as required/requested.

EDUCATION/PROFESSIONAL QUALIFICATIONS

• Education equivalent to full secondary school. Post-secondary education would be considered an asset.
• Minimum 3 years of experience performing relevant work in customer service or call centre operations.
• Excellent interpersonal and customer service skills, including written and verbal communication skills.
• Attention to detail and competent in math and numeracy skills.
• Knowledge of and experience in cash handling
• Strong organizational and time-management skills.
• Knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, Privacy Legislation and OHSA) would be an asset.

Qualified applicants may email their cover letter and resume quoting “Customer Service Representative” in the subject line to hr@wasagaresources.ca by November 17^th, 2025.

Wasaga Resource Services Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Utility will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all those that apply, however, only those selected for further consideration will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.