Lakeland | Service Operations Coordinator

Service Operations Coordinator

Position Summary

Lakeland Holding Ltd. is the holding company for Lakeland Power Distribution Ltd., Lakeland Generation, Lakeland Networks & Lakeland Solutions. The Service Operations Coordinator is responsible for coordinating and supporting field service activities across all operating companies. This role coordinates the administrative and system aspects of field service work, ensuring that customer, project-related, and operational issues are clearly communicated to field crews. It also ensures that new and ongoing projects are accurately documented and tracked through to completion.

Key Responsibilities

• Receive and support customer-reported service issues and operational requests.
• Communicate customer concerns and service details to internal crews.
• Coordinate follow-ups and updates between customers and operations.
• Respond to inquiries regarding work status, scheduling, and service impacts.
• Support trouble calls, service calls, maintenance work, voltage-related issues, new and ongoing projects.
• Create, update, and coordinate operational work orders across all subsidiaries.
• Set up work orders for capital, maintenance, billable, and intercompany work.
• Create projects and associated work orders as required.
• Ensure work orders are complete, accurate, and progressed through to closure.
• Support project close-outs and ensure documentation requirements are met.
• Maintain records that support OEB and hydro utility compliance requirements.
• Create and maintain field service asset records.
• Ensure assets are correctly linked to work orders and projects.
• Support asset lifecycle tracking including in-service, repair, and retirement.
• Assist with audits and year-end asset verification.
• Review billable work orders for completeness and readiness.
• Coordinate with Finance to ensure labour and charges are applied correctly.
• Support intercompany work order documentation and reconciliation.

Qualifications & Experience

• Post-secondary education in Business, Operations, Utilities, or equivalent experience is highly valued
• 2+ years of experience in field service, operations coordination, or ERP-supported roles
• Experience working with NetSuite or similar ERP systems is highly valued
• Experience supporting field crews, contractors, or utility operations is highly valued
• Excellent organizational skills and a keen eye for detail

Core Competencies

• Field service coordination and operational support
• Customer-focused communication
• System and data ownership mindset
• Ability to manage multiple priorities in a dynamic environment
• Collaboration across operations, engineering, and finance

What does Lakeland have to offer?

• Competitive compensation
• OMERS defined benefit pension plan
• Employer paid benefit package
• Flexible work arrangements
• Career development opportunities
• Work in a collaborative environment that values innovation, safety, and community impact.

Salary Range: $52,000-$62,000

Interested candidates should submit their cover letter and resume at https://lakelandholding.bamboohr.com/careers/56 by the end of the day on June 7th, 2026.

Lakeland Holding Ltd. is an equal-opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland offers accommodation for applicants with disabilities in its recruitment processes. If Lakeland contacts you regarding a job opportunity, please advise prior to the interview if you require accommodation. We thank all applicants, but only those selected for an interview will be contacted.

*This vacancy is for an existing position