Billing Clerk

BILLING CLERK

Reporting to the Billing Manager, this position is responsible for the competencies, accuracy and maintenance of all residential and commercial water/wastewater billing records and acts as a liaison for the Region of Halton regarding all water/wastewater queries. Based on direction from the Manager and relative to your training and experience; objectives include but are not limited to the following: 

KEY DUTIES:

• Maintain all residential and commercial water/wastewater billing records in accordance with the terms of the Region contract
• Work with the variance report; review and fix billing exceptions
• Process residential and commercial water corrections and issue corrected bills as required
• Run and process various reports to maintain accuracy of water records
• Prepare monthly Region spreadsheet in a timely manner
• Follow Region of Halton’s best business practices
• Process connects, disconnects and meter changes from the Region
• Contact customers advising them of large catch up bills and high consumption as directed by the Region
• Process “Red Card” using automated phone system
• Daily coordination of meter reading schedule with contractor
• Investigate and verify suggested billing adjustment requests from Customer Service department
• Back up other department positions
• Perform other duties as assigned

QUALIFICATIONS:

The ideal candidate will have the following: 

• Knowledge of billing and EBT practices and procedures
• Familiarity with the Ontario Electricity Market Rules, the Distribution System Code, Retail Settlement Code
• Experience with electricity billing would be an asset
• Demonstrated interest in process improvements
• Flexible with change, able to work in an ambiguous environment
• Experience in documenting and updating procedures for co-workers
• Excellent written and verbal professional communication skills
• Excellent administration, analytical and mathematical skills
• Excellent interpersonal and customer relations skills; a good work ethic with a positive approach to work and coworkers; energetic and motivated with an excellent attendance record
• Post-Secondary education would be an asset
• Computer knowledge at intermediate level with Microsoft Office 

More about Burlington Hydro

Burlington Hydro and its employees are committed to delivering safe, efficient and reliable electricity to the municipality of Burlington, serving approximately 66,700 residential and commercial customers. Burlington Hydro’s strategic focus is on achieving excellence and continuous improvement across all aspects of its business including: employee and community safety; operational efficiency and reliability; responsive customer service; and, conservation programs. The company is committed to maintaining a strong asset base through responsible financial management, system renewal and innovation to assure the availability of electricity supply to meet customer needs and growth. 

Burlington Hydro maintains 32 substations and almost 1,600 kilometers of medium voltage distribution lines to deliver electricity. The company is wholly owned by the City of Burlington. 

How to Apply

Qualified applicants are invited to apply, in confidence, by submitting a cover letter and resume by email addressed to: careers@burlingtonhydro.com (please note ‘Billing Clerk’ in the subject line) up to 4:30 p.m. Friday, March 29, 2019.   

We sincerely thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Burlington Hydro Inc. is an equal opportunity employer. If you are selected to participate in the recruitment process for the position to which you have applied and require a disability-related accommodation, please notify the Human Resources Department.

March 11, 2019