Billing Analyst

“To lead Ontario in powering community well-being and environmental stewardship with sustainable energy solutions”

BILLING ANALYST

Guelph Hydro’s Customer Service and Billing department requires a Billing Analyst with a strong knowledge and understanding of the billing structure and MDMR/ODS transactions. Reporting directly to the Manager of Customer Service and Billing, or in his/her absence to the Acting Director of Customer Service and Billing, you will be required to fulfill the following:

DUTIES AND RESPONSABILITIES

• Setup and test electrical and water rates and      ensure the accuracy of the billing charges
• Maintain      detailed records of all account configurations
• Verify the bills prior and after the issuance      ensuring the bills are produced according to the billing schedule
• Prepare      queries and documentation in support of IESO, and Smart Metering Entity      reconciliation
• Review, troubleshoot and solve issues related to      MDM/R Data Collection Reports
• Review, troubleshoot and solve issues related to      MDM/R VEE Processing Reports
• Analyze the ODS reports, and resolve the      diagnostic errors
• Initiate, develop and maintain procedures for      investigating and solving issues related to MDM/R Data Collection and VEE      Processing reports
• Test new billing system versions      (updates/upgrades) and identify issues related to implementing the new      version in production; keep track of and inform billing department on      changes
• Work with the       IT department on developing queries and documentation in support of      billing, finance, regulatory reconciliations as necessary and per requests
• Be the lead in resolving any complicated issues      related to billing charges creation and bill print
• Create and follow up cases with HTE/Sungard for      billing system issues
• Liaison between Billing and Metering departments      on smart metering matters
• Dealing with      confidential and price sensitive information, a very good understanding of      the IESO’s Practice Direction on Confidential Filings, Transactions, and      File Transfers is required

QUALIFICATIONS:

• University      Degree with Major in Electrical Engineering, IT, or Business
• 1 to 2      years relevant experience
• Excellent organizational skills and analytical      thinking
• Proficient      in Microsoft Office Applications with advanced Excel spreadsheet skills, working experience with      HTE/Naviline billing program would be an asset
• A proven ability to work under pressure within      stringent deadlines and competing priorities
• Ability to work independently and as part of a      team 
• Proven      operational skills in a computerized network dependent environment and the      ability to quickly learn and adapt to new systems and processes
• Good      communication, interpersonal and organizational skills.
• Demonstrated commitment to company values, in      particular safety and respect in the workplace.

If you have these qualifications and skills and are looking for a challenge in a dynamic environment, please send your detailed resume in confidence, by April 5, 2013 to Human Resources, Guelph Hydro Electric Systems Inc., 395 Southgate Drive, Guelph, ON N1G 4Y1 or email to hr@guelphhydro.com. 

March 21, 2013