CUSTOMER SERVICE REPRESENTATIVE
Lakefront Utility Services Inc. (LUSI) is located in the Town of Cobourg and is an affiliate of the Town of Cobourg Holdings Inc. The utility serves over 10,000 customers and is committed to providing the Town of Cobourg and Village of Colborne with reliable and safe electricity and drinking water. Lakefront delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best and contribute to their communities.
For more information, please visit our website at: https://www.lakefrontutilities.com/
Lakefront Utility Services Inc. (LUSI) is currently seeking a dynamic, highly motivated, and proactive individual for the position of Customer Service Representative. Reporting directly to the Regulatory and Billing Supervisor, you will work in a team environment. This is an excellent opportunity to use your knowledge and experience in a fast-paced environment of professionals dedicated to customer service, collaboration, and cooperation.
The successful candidate will be required to respond efficiently and professionally to all customer enquires related to billing, collections, service transaction, and energy efficiency. The candidate will process the transactions resulting from these calls and perform other core functions in the areas of collections, billings, and payment entry.
Experience in a regulatory or utility environment is considered an asset, as is a sound knowledge of electric utility service supply policies, rate structures, payment options, collections, and privacy policies, as well as experience with the Northstar (Harris) Computer Information System.
This is a union position and wages are as per the Collective Agreement. Regular hours of work will be 33 ¾ hours per week. Interested candidates are invited to submit a resume, in confidence, by 4:30 p.m. on July 31st, 2021, to the attention of Human Resources, 207 Division Street, PO Box 577, Cobourg, ON, K9A 3P6 or by email to email@example.com.
We thank all applicants however only those selected for an interview will receive a response. In accordance with the Municipal Freedom of Information and Protection Privacy Act, the information gathered is collected pursuant to the Municipal Act, 2001, as amended. LUSI is an equal opportunity employer that is committed to diversity, inclusive, barrier-free recruitment, and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
July 19, 2021