Specialist, Business Systems Applications/Programmer

ABOUT THIS ROLE

Burlington Hydro Inc. is currently seeking a Specialist, Business Systems Applications/Programmer to join our IT team. Reporting to the VP, Information Technology Services & CIO, you are customer service oriented and possess good communication skills to foster cooperation and collaboration with internal IT staff, end users and external vendors. You understand the need for accountability to IT Management and the end user for on-time, on-budget project completion and quality of work. 

As a Specialist, Business Systems Applications/Programmer, you will work closely with IT management and external vendors when defining changes to existing applications or when collecting and documenting requirements for new applications. In this role, you will provide technical support for various projects, coordinating application software upgrades, maintaining project implementation schedules and completing appropriate systems documentation. You will provide application support to IT’s computer operations and end user departments including daily engagement in IT’s support of Corporate Operational and Business Intelligence Reporting involving both the creation of report content as well as training and support for end users. This position must be versatile to work on any BHI corporate application, including ERP, CIS, Document Management Software and so on. 

CORE RESPONSIBILITIES

• Assist with requirements definition, creation, and maintenance of content for business operational reporting including business intelligence, dashboards, KPI reporting and ‘Big Data’ analysis and provide effective training and assistance to end user report authors
• Conduct hands-on approach in the detailed analysis of new and existing business processes, for in-house and 3rd party vendor applications, including preparation of work specifications/design, code changes, testing, debugging, documentation, implementation, and end-user training
• Define, develop, maintain, and expedite detailed project implementation schedules for IT support and upgrade activities, with responsibility for completing assigned itemized tasks
• Participate in cross-departmental ‘Integration Team’ discussions for strategic integrated solutions between various software applications as well as with external system environments
• Provide application and training support for end users
• Conduct some coding of new inquiries/screens/processes for 3^rd party applications according to work specifications
• Assist vendors with understanding and developing new software features based on end user requirements
• Comply with all IT documentation standards relating to application support and training activities
• Assist Users with Unit and QA Testing including the construction of test scenarios, staging of test data sets, participating in the testing process and final analysis of test results
• Recommend, schedule, and perform software improvements and upgrades 

WHAT WE ARE LOOKING FOR

• An undergraduate degree in Computer Science or related discipline, or equivalent combination of education and work experience
• 3-5 years of business application experience including financial accounting (GL, AR, AP), inventory & warehouse control, purchase order management, work order management, customer service & billing, meter data management
• Hands-on programming/technical experience for peripheral screen inquiries/processes/coding for 3^rd party applications including Bill Print Tailoring (XML/XSL)
• Demonstrated knowledge of Data Structures
• Solid understanding of, and demonstrated working knowledge in the construction of quality, performance-based SQL
• Exposure to Java, XML/XSL and Microsoft SSIS
• Experience with Report Writers (IBM COGNOS Business Intelligence and Webquery Reporting would be an asset)
• Flexible and adaptable in regards to learning and understanding new technologies 

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Solid SQL capability
• Experience working both independently and in a team-oriented, collaborative environment
• Proven analytical and superior problem-solving skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Demonstrates excellent verbal and written communication skills, interpersonal skills, and a positive approach to work and co-workers
• Excellent attendance record 

WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 68,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections). 

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the exacting work of our engineers and the professionalism of our customer service representatives, to our resilient operations crews and all those in-between, we work together to deliver value at every level of the organization. It’s a value proposition that lies at the very core of our company – caring for people and community, and caring about stewardship and sustainability – all with a commitment to continuous improvement in everything we do. 

We rely on the skills and abilities of all of our employees to assist us in reaching our mission, goals and objectives. We put high emphasis on our Core Values and expect all employees to act consistently in accordance with those Values.  

We care about our team, our work, our customers and our business. Our commitment to delivering quality service and providing a safe work environment govern all of our daily activities. Each member of our team has a responsibility to help one another achieve success, and satisfaction on the job. Vision and strategy are vital, but it's our people who create value. 

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a culture that is performance driven, values centric, diverse, and inclusive. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals. 

To be part of our team, we look for candidates who:

• Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
• Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
• Take the initiative, leads by example, demonstrates a positive attitude and respectful of diverse perspectives
• Have a strong track record of excellence in all that they do 

In exchange, we offer:

• Competitive compensation
• Safe working conditions
• Comprehensive benefits (medical, dental) for you and your family
• Defined benefits plan
• Exciting career challenges
• Training and development support

In accordance with Burlington Hydro's COVID-19 Vaccination Proof Policy, as a condition of employment, successful job applicants must provide an official QR code as proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation. 

APPLICATIONS

Qualified applicants are invited to submit their resume by clicking here.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted. 

Diversity & Inclusion: Burlington Hydro Inc. is committed to creating an inclusive workplace and we encourage candidates from diverse backgrounds, experiences, and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work. 

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Burlington Hydro Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.