Director, Customer Service & Billing
One (1) permanent, full-time position - London, ON
Are you passionate about Customer Service?
Are you interested in joining an innovative company full of talented employees?
Are you ready to be an active contributor in the London Hydro’s SAP S4/Hana project?
Then definitely apply to become London Hydro’s Director of Customer Service & Billing.
Under the direction of the Vice President, Corporate Services & CIO, or designate, the Director is part of the leadership team and is responsible for the innovative and effective operation of the Contact Centre, Revenue Protection and Meter Data Management functions.
The Director is jointly responsible for timely and accurate Billing and associated processes in close coordination with the IT team that maintains the SAP Customer Information and Billing System (CIS). The Director will also contribute more broadly towards developing and ensuring that the goals, objectives and strategic plan of the corporation are achieved.
As part of your responsibilities as the Director, Customer Service & Billing, you will:
The experienced candidate for this important role must be able to meet the following requirements:
NOTE: Please note that applicants who receive any conditional offer of employment from London Hydro will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. London Hydro will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code.
About London Hydro
For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 160,000 homes and businesses, and continue to improve the way people live and work.
Living in London offers many lifestyle benefits. Develop your career at London Hydro.
Watch the short video below for more details!
For more information and to apply
To find out more about London Hydro, as well as these and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are qualified, we invite you to submit your cover letter and resume as a single document, saving the file as your last name and first name with no spaces (i.e., LastnameFirstname), by Thursday, January 20, 2022, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Director Customer Service & Billing in the subject line and ensure that you attach your resume): firstname.lastname@example.org. The successful candidates will be required to complete a Criminal Record Check prior to the commencement of employment. An education check will also be conducted.
London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.