AMI Operator (Automated Metering Infrastructure)

Milton Hydro Distribution Inc.
Milton, Ontario

Posted On: January 13, 2022
Last Day to Apply: January 31, 2022



Job Title:  AMI Operator (Automated Metering Infrastructure)

Who we are: Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydro’s Vision is progressive and forward-looking – creating new customer and community possibilities for a smart, sustainable and electrified future. Our focus is on being customer-centric, where all employees work towards enhancing the customer experience.

Why you want to work here: We care about our employees, our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individual’s unique contribution that support our successes.

Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions. Our belief system is based on respect, teamwork, communication and excellence in everything we do.

Position Summary: This position is responsible for meeting the requirements of the provincial   smart metering initiative by ensuring all network devices that report on customer usage at regular intervals. This includes monitoring the automated metering infrastructure through acquisition reporting, network reporting, MDMR/ODS reporting and billing requirements; remotely interrogating the devices and/or issuing service order investigations when any of the components do not appear to be running properly.

Key Duties:

  • Work within company values and policy at all times
  • Monitor and maintain multiple systems that are part of the AMI
  • Respond to issues generated by other MH staff members that are related to AMI
  • Provide direction to multiple departments on work that is required based on AMI issues and requirements
  • Act as first point of contact for AMI/AMCC issues
  • Manage multiple propriety system product lines, including but not all MV90 and UnitySuite
  • Monitor and maintain data integrity; including trend, pattern, reporting analysis
  • Work with multiple vendors to keep all components up to date as well as report issues that come up
  • Understand business processes and data needs to meet expected customer service level achievements
  • Evaluate, interpret and compile pertinent data in a clear concise manner
  • Investigate High bill complaints
  • Advise supervisor of opportunities to improve business and to warn supervisor of weaknesses within business processes 

Skills/Knowledge/Experience Required:

  • Strong analytical, problem solving, judgement and decision-making skills
  • Programming and scripting experience (to automate business process and analysis) ie. VBScript, C#, .NET, ASP, PHP and HTML
  • Smart metering and AMI technologies
  • SQL (Oracle 10/11g)
  • Unix/Window Operating Systems
  • Proficient with MV90,Trilliant AMCC and Honeywell AMCC
  • Proficient standard Microsoft office
  • Technical knowledge of billing systems i.e., Northstar would be an asset
  • Strong project management, organizational and time management skills
  • Excellent interpersonal, oral and written communication skills

Education: Community college diploma (Computer science or related IT diploma)


Candidates interested in this position are invited to apply in confidence, by submitting a resume to by end of business day, Monday, January 31, 2022. Please attach resumes and cover letters in .docx or .pdf format.

Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.

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