Engineering Clerk

Enova Power Corp. - Waterloo
Waterloo, Ontario

Last Day to Apply: April 25, 2022

Waterloo North Hydro

requires a

Engineering Clerk

WHO WE ARE

Waterloo North Hydro Inc. (WNH) is a progressive electric distribution utility servicing the City of Waterloo and the Townships of Wellesley and Woolwich. Our impressive team of dedicated employees strives to provide a safe, reliable supply of electricity to over 58,000 customers across a large urban and rural service area spanning 683 square kilometres. Our mission is to be of service to our customers by delivering electricity to homes and businesses in our communities – safely, reliably, 24/7. Our vision is to be the flexible, sustainable distribution platform for connecting consumers and producers of electricity, and be our customers’ trusted energy advisor.

This position is permanent, full-time, offers a competitive salary, and a vacation attraction benefit for applicants with electric utility experience. In addition, we offer an excellent working environment, benefits package, pension plan, and opportunities for professional development.

WHAT YOU'LL DO

Reporting to the Executive Assistant, Engineering & Stations this position is responsible for providing general administrative support to the Engineering, Stations and Metering Departments. Responsibilities include:

Assist customers with inquiries and process service requests
Create service orders and distribute to designers
Provide guidance, coordination and accuracy in the processing and work flow of all service requests from beginning to end, with all parties and departments involved, including the trouble shooting of any issues
Update and maintain connection related aspects of the customer information system
Provide guidance and coordination in the processing and verification of WNH easements
Prepare and process Residential Development Agreements with required information in order to ensure stakeholders are aware of WNH requirements
Collect monthly data and update records to ensure Ontario Energy Board reporting requirements are met
Process timesheets and vendor invoices for each department
Provide administrative support to Engineering, Stations and Metering departments

WHO YOU ARE

As a self-starter you are comfortable taking the initiative and working in an energetic, fast-paced environment. You are a keen problem solver with a unique ability to think on your feet. Sometimes you won’t know the right answer, but you’re the kind of person who’s always up for a challenge and will rely on your resources and quickly research a response, while being patient and empathetic to customer needs.

Your excellent internal and external customer service skills allow you to deal with escalated consumer complaints and internal departmental processes. You hold yourself and your work to a high standard, listen well and seek to understand before acting. You demonstrate a critical eye for detail when you analyze problems and find solutions.

You communicate clearly, modelling strong leadership and excellent project management skills while you collaborate to get things done effectively and efficiently.

QUALIFICATION REQUIREMENTS

Post-Secondary Education in business or related discipline
Basic knowledge of Occupational Health and Safety requirements as it relates to individual, organizational and operational requirements
Knowledge of Easement Process and Land Rights considered an asset
Minimum 2 years’ related experience
Strong preference will be given to candidates with experience in a role both customer facing and requiring internal coordination

HOW TO APPLY

For full position details, including a full job description, please visit our website. If you are prepared to make a difference as an integral part of our team, please apply by submitting your resume and cover letter, outlining your experience and qualifications, by 9:00 am, Monday April 25^th, 2022, through our website www.wnhydro.com/en/our-company/careers.asp.

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested. We thank all applicants for their interest; however, only those selected for an interview will be contacted.