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Temporary Customer Care Representative
GrandBridge Energy Inc., formed in May 2022 as the result of the merger of the former Brantford Power Inc. and Energy+ Inc., is the seventh largest municipally owned electricity distributor in Ontario. GrandBridge Energy delivers safe and reliable electricity to 109,000 customers in the City of Brantford, the City of Cambridge, the County of Brant and the Township of North Dumfries. The team provides safe and reliable energy solutions that are strengthened by an unwavering commitment to service excellence.
GrandBridge Energy is looking for a temporary (12 month) Customer Care Representative (CCR) at our Brantford office who will be responsible for supporting all aspects of the customer’s experience with GrandBridge Energy. With a customer-focused attitude, the CCR will interact with customers to provide and process information in response to a variety of telephone and email inquiries, concerns and requests using superior contact handling and active listening skills. The successful candidate will have a good working knowledge of the Ontario electricity sector and will possess strong organizational and analytical skills, excellent written and verbal communications, and the ability to manage customer calls while working effectively and efficiently in a team-oriented environment.
Applicants must have successfully completed a two-year college diploma in business administration or a related field. A minimum of one (1) year of relevant customer service experience is required, preferably in a utility customer service or call centre environment. Proficiency in the MS Office suite of applications is required. Candidates may be tested.
Employment is contingent upon your provision of proof of being fully vaccinated against COVID-19.
If you are unable to be vaccinated due to medical reasons or based on creed, we would ask that you kindly provide satisfactory evidence in support of an accommodation under the Human Rights Code.
We offer an excellent working environment, career path exploration and development opportunities, a comprehensive total rewards package, and opportunities to get involved with teams and charitable events that support and make a difference in our community. To become a member of our team, please forward your resume by May 19, 2022 to careers@grandbridgeenergy.com. When applying for the position, please quote “Temporary Customer Care Representative” in the subject line.
GrandBridge Energy
150 Savannah Oaks Drive
Brantford, Ontario N3V 1E7
or email: careers@grandbridgeenergy.com
Check us out at https://grandbridgeenergy.com/
We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. We retain all resumes for a period of 12 months. In the event a similar position becomes available, your application may be considered.
GrandBridge Energy is an Equal Opportunity Employer and is AODA compliant.