Elexicon Energy’s is the fourth largest municipally owned local hydro utility in Ontario servicing over 174,000 residential and business customers across the eastern part of the Greater Toronto Area including Pickering, Whitby, Ajax, Clarington, Belleville, Gravenhurst, Uxbridge, Port Hope, Scugog and Brock. We are the fastest growing public electric utility in the province, in an electrifying industry that is shaping the discourse across multiple sectors as Canada drives towards its commitment to achieving net-zero emissions by 2050.

Manager, System Control Centre

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects, and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence! 

Reporting to the VP, Distribution Operations, the Manager - System Control Centre manages the Corporations System Control Centre (SCC) and provides 24/7 operational oversight of the company’s distribution system assets; including the safe and reliable operation of the distribution system for planned and unplanned outages, and construction and asset management activities. The Manager - SCC will be accountable to maintain high levels of personal and team response to deliver system reliability and customer service performance. 

The successful candidate will display a track record that espouses Elexicon Energy’s beliefs of Safe & Well, Consistent, Respectful, Responsive, Collaborative, and Clear.  

DUTIES AND RESPONSIBILITIES 

System Operations

• Management of the System Operations shift staff, and call dispatch lists.
• Overseeing the 24/7 System Control Centre operations of the corporation’s distribution system assets, including the safe and reliable operation of the distribution system including Seaton Municipal Transformer Station #1, for planning and unplanned outages, construction and maintenance.
• Ensuring the safe, effective, and efficient operation of all system components on a constant and continuous basis by providing accurate and prompt direct system control or control instructions to field staff.
• Acting as Elexicon Energy’s subject matter expert and providing direction on the Utility Work Protection Code (UWPC).
• Managing, approving and coordinating overhead and underground distribution system switching, including station switching.
• Restoring outages and resolution of all trouble call response activities and power system emergencies.
• Initiating, developing and coordinating all Mutual Assistance Agreements with other LDC’s. Participating in the Ontario Mutual Assistance Group (ONMag) on behalf of Elexicon Energy.
• Maintaining the Transmission Connection Agreement, Distribution Connection Agreements and other distribution system connected generator operational agreements up to date.
• Leading, preparing and maintaining emergency preparedness and response procedures for System Control, in compliance with IESO’s emergency preparedness regulations and the Corporation’s Business Continuity Program.
• Participating in preparing and maintaining the Power Restoration Plan (PRP) , managing all functions relating to the safe and effective restoration of power, and coordinating with all other departments as required. Conducting regular emergency response practice scenarios. Act as the Incident Owner during a major event as prescribed in the PRP.
• Ensuring that real-time outage information is current and accurate and communicated on a timely basis to internal stakeholders including Corporate Communications, Customer Service and Senior Management.
• Reviewing procedures with shift staff to ensure concepts are being understood and procedures are followed at all times.
• Leading the development and implementation of plans, strategies, policies, and processes for operational planning and outages.
• Reviewing System Control tools/displays and making recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, IVR etc.
• Participating on committees as required, including the Reliability Committee, providing subject matter expert advice as required.
• Providing feedback, reports and recommendations to the VP, Distribution Operations and other Department Managers on all operational issues.
• In conjunction with corporate Communications, manages customer complaints regarding power quality and system reliability.

Innovation and Organizational Effectiveness

• Foster creativity and innovation and actively looks for new ideas to improve the operation of the unit.
• Recommends improvements to operational technologies.
• Identifies opportunities to improve the quality of the business unit’s operations and the efficient utilization of resources.
• Promotes team development and coaching to staff.
• Sets the tone and fosters a culture that promotes ethical practices, the Corporation values including the Code of Ethics and Business Conduct of the enterprise.
• Ensure compliance with applicable laws and regulations.

Other duties and responsibilities as assigned Health and Safety

• Providing direction and supervision of health and safety policies to ensure the front-line staff are operating in a safe environment.
• Promoting safety, participating in safety meetings, inspections, meetings, instructions and training as required.
• Enforcing all applicable safety standards including the Company’s Health and Safety program. 

COMPETENCIES 

• Leadership: Confidently leads and develops people and teams in a changing and dynamic environment leveraging the skills of others and delegates courses of action towards the achievement of the strategy and vision of the Company while remaining energized, positive and focused.
• Vision and Alignment: Shares a compelling and inspired vision and strategy for Customer Experience and the Billing department and generates commitment and alignment of its people.
• Communications and Listening Skills: Demonstrates the fundamentals of effective communications: active listening, adapting communications styles to audiences, clarity, empathy and responsiveness.
• Business Sense: Understands and uses the workings, structure, climate and culture of the Company and the industry to achieve business and growth outcomes.
• Financial Acumen: The position requires understanding of financial information to provide independent and objective evaluations of the corporation’s financial and operational business activities to maximize value and support the financial health of the Company.
• Relationship and Network Building: Seeks and builds alliances, maintains effective relationships, communicates in a compelling and articulate manner instilling commitment, and fosters open respectful two-way communication channels, internally and externally to further the strategy and vision of the Company.
• Decision Making: Makes appropriate business decisions to avoid unsafe or costly decisions to the organization. Must be able to analyze and synthesize information to understand issues and the situation to make appropriate, realistic and timely decisions.
• Negotiation: Actively listens for underlying nuances and messages and collaborates to build consensus, manage and/or resolve conflicts and reach mutually agreeable outcomes. 

KEY SKILLS& QUALIFICATIONS

• Significant experience (+6 years) in a management role related to engineering/electrical operations and related safety issues
• Experience in working with union-represented employees and with shift workers.
• Knowledge of operational technologies (e.g., SCADA, GIS, OMS, ADMS, etc.)
• Awareness of aspects of line construction, power line maintenance, substation construction, and maintenance and protection schemes.
• Experience in power system operations, smart grid technologies, emergency preparedness and distributed energy resources.
• Process and maintain a valid Ontario Driver’s License.
• Thorough knowledge and understanding of the IHSA. Utility Work Protection Code and on its proper application.
• Thorough knowledge of electrical overhead, underground, network and URD systems, operating practices standards, equipment, materials and engineering records systems.
• Knowledge of OHSA, Electrical Utility Safety Rules and relevant safety, electrical and environmental legislation and regulations.
• Thorough knowledge of reading and understanding of electrical drawings, feeder/operating prints and schematics.
• Knowledge of emergency management practices-Understands and utilizes the actions and behaviors necessary to create organizational change and align with organizational beliefs and behaviors.
• Displays professional ethics and possesses strong leadership skills and a sense of mission with a high priority for safety and results.
• Models a customer focused approach in all actions and decisions.
• Acts as a resource, mentor and coach in enabling individuals to reach their full potential; demonstrates strong leadership skills by empowering staff.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; develops strong relationships across the organization to build a network of stakeholders.
• Demonstrates flexibility and adaptability to changing or ambiguous work conditions; able to work in a fast-paced, high pressure environment.
• Holds self and others accountable to achieve objectives.
• Continuously improves systems and procedures to improve safety, quality and productivity.
• Develops culture and people by actively supporting employee development through coaching, mentoring and training.
• Demonstrates a commitment to the environment, health and safety, and manages risks to protect employees and the public. 

MINIMUM REQUIREMENTS

• Graduate from an accredited institute in an Electrical/Electronics Technology or Technician program and be eligible for certification by OACETT in the province of Ontario.
• Journeyperson Distribution System Operator certification in the province of Ontario.
• Minimum of 10 years’ experience in an electrical utility environment with direct technical and operational experience within a system control center
• Minimum of 5 years’ experience in a leadership role. 

Please note: Elexicon’s Vaccination Policy requires confirmation of full vaccination status as a condition of employment.

Interested and qualified applicants are encouraged to submit their resume to: hr@elexiconenergy.com. Please quote position title and shift that you are applying for in the subject line of your email. 

OUR COMMITMENT TO DIVERSITY, INCLUSION, EQUITY, AND BELONGING:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy Inc. is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please let us know and we will work to meet your needs.