Director, Information Technology & Business Transformation

Director, Information Technology & Business Transformation

ABOUT THIS ROLE

Burlington Hydro Inc. (“BHI”) is currently seeking a qualified IT professional to join our management team in the position of Director, Information Technology & Business Transformation. This position reports to the Executive Vice-President, Corporate. The successful incumbent will have the relevant experience to recommend innovative technologies and effective solutions to address evolving infrastructure challenges, changing demands, and the ever-increasing threats of cyber security.  

The Director will manage BHI systems, security, and infrastructure including managing a team of IT professionals. This is a hands-on role and is responsible for the overall health and maintenance of all IT infrastructure security operations with an additional focus on cyber security administration.  This position will play a critical role in supporting BHI in its business transformation journey leading IT initiatives to meet changing business needs, evolving customer expectations, operational process improvements, and cyber security risks. 

This is an onsite position at our 1340 Brant Street Location, Burlington. Burlington Hydro currently offers eligible employees to work remotely 1-day per week as part of the Work from Home Pilot.                                                                

CORE RESPONSIBILITIES

• Oversees the day-to-day responsibilities of the IT department and responsible for the supervision and the performance management of IT staff
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of all Infrastructure systems, including servers, operating systems, hardware, software, storage area networks and backup systems and manage replacement schedules
• Facilitates remote monitoring and management infrastructure implementation which includes all IT and OT assets
• Manages the IT help desk and technical support services for all users
• Manages, prioritizes, and expedites multiple IT infrastructure work assignments in accordance with scheduled IT service commitments, including coordination with our key Managed Service Providers.
• Leads business transformation initiatives including integrating internal BHI application solutions, managing cyber security and mitigating risks, and ensuring the appropriate business processes and systems infrastructure are in place to effectively support the business and BHI customers
• Leads IT related projects from inception to implementation, partners with key stakeholders, utilizes project management methodology and leading practices
• Develops, leads, and implements the IT Roadmap outlining the investments in infrastructure that will enable the Company’s strategic plans and deliver high availability IT resources
• Recommends and implements appropriate security controls to protect the BHI information assets from unauthorized access and compromise/loss and to mitigate cyber related risks
• Leads the design, procurement, installation, and maintenance all IT infrastructure including servers, PC/laptops, network components and related configurations, telecommunications equipment, telephony, mobility, email, operations related software, backup/recovery systems and license compliance with a focus on cyber security
• Participates in the strategic planning and prepares the budgeting requirements for IT
• Implements and manages IT policies and procedures
• Benchmarks, analyzes, develops reports, and makes recommendations for the improvement and growth of the IT infrastructure and IT systems and produce regular KPI and SLA reports and dashboards
• Participates in the BHI’S business continuity plan as it relates to IT and OT operations
• All other duties as assigned

WHAT WE ARE LOOKING FOR

• Post-Secondary education with a focus in Information Technology, Management Information Systems, Computer Science, Engineering, Math or equivalent education and experience
• Minimum 10 years of relevant experience with a minimum of five years of progressive leadership experience
• Certification preferred: CISSP, CISM, CCNP Security
• Demonstrated track record of leadership, coaching, and team building
• Proven advanced troubleshooting, problem solving and analytical skills for timely resolution of complex infrastructure events and assignments with special attention to cyber security
• Advanced organization and technical skills to support independent management and timely completion of work plan assignments and priorities
• Experience with Disaster Recovery, Business Continuity Planning, Incident Response Management
• Experience with the National Institute of Standards and Technology (NIST) Cyber Control Set
• Advanced working knowledge of cyber security administration and network protocols
• Advanced working knowledge of disaster recovery planning and penetration testing and execution

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Demonstrated ability to lead teams and manage people
• Strong organizational skills and ability to manage multiple priorities and meet strict deadlines
• Strong relationship building skills, effective communication, and interpersonal skills
• Knowledge of organizational practices as applied to the analysis/application of programs, policies, and operational needs

WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 68,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections). 

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the exacting work of our engineers and the professionalism of our customer service representatives, to our resilient operations crews and all those in-between, we work together to deliver value at every level of the organization. It’s a value proposition that lies at the very core of our company – caring for people and community, and caring about stewardship and sustainability – all with a commitment to continuous improvement in everything we do. 

We care about our team, our work, our customers and our business. Our commitment to delivering quality service and providing a safe work environment govern all of our daily activities. Each member of our team has a responsibility to help one another achieve success, and satisfaction on the job. Vision and strategy are vital, but it's our people who create value. 

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a culture that is performance driven, values centric, diverse, and inclusive. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals. 

To be part of our team, we look for candidates who:

• Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
• Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
• Take the initiative, leads by example, demonstrates a positive attitude and respectful of diverse perspectives
• Have a strong track record of excellence in all that they do 

In exchange, we offer:

• Competitive compensation
• Safe working conditions
• Comprehensive benefits (medical, dental) for you and your family
• Defined benefits plan
• Exciting career challenges
• Training and development support 

In accordance with Burlington Hydro's COVID-19 Vaccination Proof Policy, as a condition of employment, successful job applicants must provide an official QR code as proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation. 

APPLICATIONS

Qualified applicants are invited to submit their resume by clicking here. The deadline to apply is December 9, 2022.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted. 

Diversity & Inclusion: Burlington Hydro Inc. is committed to creating an inclusive workplace and we encourage candidates from diverse backgrounds, experiences, and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work. 

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Burlington Hydro Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.