Supervisor, Customer Service & Business – Full Time

Supervisor, Customer Service & Business – Full Time

E.L.K. Energy is a Local Distribution Company serving the communities of Belle River, Comber, Cottam, Essex, Harrow and Kingsville. We currently require a dynamic individual to assume the responsibilities of Supervisor, Customer Service & Business. The Supervisor, Customer Service & Business will provide support and interpretation to a wide range of activities including Billing, public relations, inspections and health and safety to ensure E.L.K. Energy Inc’s operations are in compliance with regulatory obligations. Reporting to the Chief Financial Officer, Director Stakeholder Relations the ideal candidate is a Team leader with a great work ethic and desire to learn. This is a full-time, non-union position based on 35 hours per week. Current hours of work are from 8:30 a.m. until 4:00 p.m. 

E.L.K. strives to provide the highest quality service to our customers by ensuring that the electrical system is designed, constructed and maintained to ensure its safety, reliability, and affordability. 

E.L.K.’s priorities are defined in its Corporate Goals 

• Provide a safe and reliable electricity distribution system with the capacity to meet the expectations of our customers and support local economic
• Promote and practise excellence in 

E.L.K. is offering a very comprehensive compensation package including an attractive benefits package and a world class pension through OMERS and an industry that is fulfilling and challenging. Salary will be commensurate with experience and qualifications.

The main duties and responsibilities of this position will include: 

• Plan, direct, develop and oversee the billing process for Electric, Water and Sewer services. Encourage innovation and continuous improvement in pursuit of enhanced customer experience. Ensure the successful completion of bill cycles, rate changes and scheduling of meter reading schedules.
• Oversee all operation, updates, maintenance of the Customer Information System (CIS) software (Northstar) and validate required software/process changes for compliance with regulatory requirements.
• Supervise and provide leadership for all direct employees in a variety of customer service, collection and billing services in a unionized
• Maintain public relations through our social media, website and customer portals
• Joint responsibility for the integrity, security and accuracy of the Customer Information
• Process interval metered account configurations in all applicable systems including MV90, Kinetiq, and Northstar as necessary and process IESO settlement data and determine any anomalies, troubleshoot and
• Primary contact for retailer, including issue resolution of routine activities and daily EBT processing.
• Performance of customer credit checks for deposit
• Interact with the public, external agencies and authorities, suppliers, contractors and staff in a professional manner that results in building positive actions and
• Provide the necessary daily support to the CFO, Director of Stakeholder Relations in carrying out his/her activities including: billing, public relations, administrative, operational and regulatory activities of the

• Provide analysis and recommendations for special projects and research
• Carry out other duties or special projects as assigned by the CFO, Director of Stakeholder Relations.

Qualifications: 

Post-secondary education in Business, Finance, Human Resources or Economics, together with 3 years of customer service experience, or an equivalent combination of education and experience. The ability to multi-task in a time-sensitive, high-pressure environment. An advanced working knowledge of computerized information systems and PC based spreadsheet applications (Excel and Word). A demonstrated commitment to continuous improvement, customer service, leadership, and teamwork principles is necessary. Excellent interpersonal, problem-solving, organizational and communication (verbal and written) skills together with the ability to maintain professional and effective working relationships. Must be competent within the meaning of the Occupational Health & Safety Act. Knowledge of the utility industry is considered an asset. 

Qualified applicants may email their cover letter and resume in PDF format including salary expectations quoting the “Supervisor, Customer Service and Business” in the subject line to ctratechaud@elkenergy.com at E.L.K. Energy Inc. by January 15th. 

Although all applications are appreciated, only those candidates selected for an Interview will be contacted. 

E.L.K. Energy Inc. welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation for any part of the application and hiring process, please advise ctratechaud@elkenergy.com