Billing Clerk

Billing Clerk

ABOUT THIS ROLE

Burlington Hydro Inc. (“BHI”) is seeking a Billing Clerk to join our Billing department. Reporting to the Billing Manager, this position is responsible for maintaining the accuracy and timeliness of our billing processes, including customer electric and water billing, as well as retailer settlement and maintenance of water/wastewater billing records. This individual must be detail-oriented with exceptional organizational skills and a talent for prioritizing tasks. This is an on-site position. 

CORE RESPONSIBILITIES

• Maintain all residential and commercial water/wastewater billing records in accordance with the terms of the Region contract
• Work with the variance report; review and correct billing exceptions
• Process residential and commercial water corrections and issue corrected bills as required
• Run and process various reports to maintain the accuracy of water records
• Prepare monthly Region spreadsheet in a timely manner
• Follow Region of Halton’s best business practices
• Process connects, disconnects and meter changes from the Region
• Contact customers advising them of large catch-up bills and high consumption as directed by the Region
• Process “Red Card” using an automated phone system
• Daily coordination of meter reading schedule with the contractor
• Water rate change testing
• Back up other department positions
• All other duties as assigned 

WHAT WE ARE LOOKING FOR

• Post-secondary degree or diploma in a business/technical field or significant related experience
• Familiarity with Ontario Electricity Market Rules, Distribution System Code, and Retail Settlement Code
• Experience with electricity billing and retail settlement would be an asset 

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Excellent written and verbal communication skills
• Advanced computer skills in MS Office, including Word and Excel
• Excellent troubleshooting, analytical and mathematical skills
• Excellent interpersonal and customer relation skills; professional with a good work ethic and positive approach to work and co-workers
• Energetic and motivated with an excellent attendance record
• Demonstrated ability to work under pressure with excellent time management skills
• Demonstrated interest in process improvements and adaptability to change
• Able to work independently with minimum supervision 

WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total 

licensed service area of 188 square kilometres and a customer base of 69,000 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections). 

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the rigorous work of our engineers and the professionalism of our customer service representatives to our resilient operations crews and all those in between, we work together to deliver value at every level of the organization. It is a value proposition that lies at the very core of our company – caring for people, community, stewardship, and sustainability – all with a commitment to continuous improvement in everything we do. 

We rely on the skills and abilities of all our employees to assist us in reaching our mission, goals, and objectives. We emphasize our core values and expect all employees to act consistently in accordance with those Values.  

We care about our team, work, customers, and our business. Our commitment to delivering quality service and providing a safe work environment governs our daily activities. Each team member has a responsibility to help one another achieve success and satisfaction on the job. Vision and strategy are vital, but it is our people who create value. 

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a performance-driven, values-centric, diverse, and inclusive culture. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals. 

To be part of our team, we look for candidates who:

• Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
• Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
• Take initiative, lead by example, demonstrate a positive attitude and are respectful of diverse perspectives
• Have a strong track record of excellence in all that they do 

In exchange, we offer the following:

• Competitive compensation
• Safe working conditions
• Comprehensive health and dental benefits for you and your family
• Defined benefits pension plan
• Work that makes an impact and exciting career challenges
• Learning and development opportunities
• An open and inclusive work environment 

To be part of our team, we look for candidates who exemplify the following competencies:

1. Drive for Results – Achieving goals, striving for excellence, and managing work deliverables and processes effectively.
2. Accountability – Understanding your role responsibilities and following through on those commitments without directing blame onto others when faced with challenges.
3. Managing Risk – Understanding your role in helping to manage risks or liability to BHI’s reputation, financial, organization, health and safety or human capital risk.
4. Lead by Example - Demonstrating a positive attitude, motivating others through your behaviour and actions with an intention to inspire others by modelling the way by ‘walking the talk’.
5. Teamwork & Relationship Management - Developing collaborative relationships within and beyond the team with internal stakeholders across the company and with external stakeholders.
6. Critical Thinking – Developing informed decisions by evaluating different sources of information, identifying patterns, and determining underlying issues across situations of varying complexity.
7. Innovative Change Leader – Creating new or innovative solutions, generating enthusiasm, and readily adapting to change. Being innovative can be both small and large scale.

In accordance with Burlington Hydro’s COVID-19 Vaccination Proof Policy, as a condition of employment, successful job applicants must provide an official QR code as proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation. 

APPLICATIONS

Qualified applicants are invited to submit their resume by clicking here. The deadline to apply is February 23, 2024. 

Diversity & Inclusion: Burlington Hydro Inc. is committed to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences and those needing accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Burlington Hydro Inc. will provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. If you require accommodation, please email our Human Resources team at BHI_Human_Resources@burlingtonhydro.com. Please note that this email is for accommodation requests only; resumes sent to this email address will not be considered. 

Application Process: All applicants must be legally entitled to work in Canada. Burlington Hydro will be using email to communicate with you for all job opportunities. You are responsible for including an updated email address that is checked daily and accepts emails from unknown users. We recommend that you check your email regularly, and if no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that the successful candidate will require a full background check, including a criminal record check. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application. 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.