Journeyperson Meter Technician / Burlingto Hydro

Journeyperson Meter Technician

ABOUT THIS ROLE

Burlington Hydro Inc. (“BHI”) is seeking a Journeyperson Meter Technician. Reporting to the Manager, Metering and Technical Services, this position is responsible for performing a variety of skilled and technical work in the maintenance, troubleshooting, repair and installation of electric meters and associated distribution equipment. This is a full-time unionized position.

CORE RESPONSIBILITIES

• Ensure the safe, efficient, and timely completion of all required tasks in accordance with the Occupational Health & Safety Act & Regulations, the Electrical Utility Safety Rules, and BHI Policies & Procedures
• Responsible for assisting with the design, planning, coordination, operation and maintenance of all metering systems as per Measurement Canada, ESA, OEB, IESO and other legislative requirements
• Perform installation, removal and maintenance of all metering equipment and systems, including troubleshooting, meter installation verification and accuracy analysis
• Interrogate and program meters, as well as troubleshoot communication issues and develop communication solutions for both mesh and point-to-point network connections
• Respond to and resolve customer complaints related to metering and meter accuracy issues
• Must be willing and able to perform Standby / On-call duties after hours and on weekends as the first responder to customer no-power or fluctuating power calls
• Diagnose customer issues and, when necessary, work with other BHI work groups such as Control Room, Powerlines or Stations to resolve customer issues in a timely manner
• Investigate complex power quality issues and development of PQ reports and corrective actions
• Maintain applicable documents, records and comprehensive reports as required
• Provide support to our Billing, Customer Service and Engineering departments as required
• Communicate effectively and in a professional manner (in-person and electronic) with internal and external stakeholders, including customers, contractors, members of the public, and BHI employees
• Utilize the BHI Customer Information System and meter data management systems to extract, utilize and review customer information and meter data, as well as update the system with new information, including record of installations and creation of service orders
• All other duties as assigned

WHAT WE ARE LOOKING FOR

• Certified Journey Level Meter Technician under the MEARIE Meter Technician program or equivalent
• Electrical Engineering Technology Diploma program from an accredited Community College or equivalent work experience

• Possess and maintain a valid G Class Ontario Drivers’ License with a clean abstract

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Excellent communication and interpersonal skills to interact with all employee levels and the public with a positive approach
• Possess and maintain a level of physical fitness essential to do the work, including the ability to climb structures and work confidently at heights, work in confined spaces and the willingness and ability to work outdoors in all types of weather conditions
• Willingness and ability to perform regular emergency call-out and on-call duties and work under emergency conditions, with the ability to respond to a call-out and be on the work site within one hour of receiving the call
• Willingness and ability to participate in all Rescue Drills, First Aid training, and other pertinent Health & Safety training
• Working knowledge of MS Office applications and ability to learn new BHI software and systems
• Demonstrated working knowledge of pertinent industry regulations, rules, and best practices
• Energetic and motivated with an excellent safety and attendance record

WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 69,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the rigorous work of our engineers and the professionalism of our customer service representatives to our resilient operations crews and all those in between, we work together to deliver value at every level of the organization. It is a value proposition that lies at the very core of our company – caring for people, community, stewardship, and sustainability – all with a commitment to continuous improvement in everything we do. We rely on the skills and abilities of all our employees to assist us in reaching our mission, goals, and objectives. We emphasize our core values and expect all employees to act consistently in accordance with those Values. 

We care about our team, work, customers, and our business. Our commitment to delivering quality service and providing a safe work environment governs our daily activities. Each team member has a responsibility to help one another achieve success and satisfaction on the job. Vision and strategy are vital, but it is our people who create value.

We promote a performance-driven, values-centric, diverse, and inclusive culture. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals.

To be part of our team, we look for candidates who:

• Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
• Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
• Take initiative, lead by example, demonstrate a positive attitude and are respectful of diverse perspectives
• Have a strong track record of excellence in all that they do

In exchange, we offer the following:

• Competitive compensation
• Safe working conditions
• Comprehensive health and dental benefits for you and your family
• Defined benefits pension plan
• Work that makes an impact and exciting career challenges
• Learning and development opportunities
• An open and inclusive work environment

To be part of our team, we look for candidates who exemplify the following competencies:

1. Drive for Results – Achieving goals, striving for excellence, and managing work deliverables and processes effectively.
2. Accountability – Understanding your role responsibilities and following through on those commitments without directing blame onto others when faced with challenges.
3. Managing Risk – Understanding your role in helping to manage risks or liability to BHI’s reputation, financial, organization, health and safety or human capital risk.
4. Lead by Example - Demonstrating a positive attitude, motivating others through your behaviour and actions with an intention to inspire others by modelling the way by ‘walking the talk’.
5. Teamwork & Relationship Management - Developing collaborative relationships within and beyond the team with internal stakeholders across the company and with external stakeholders.
6. Critical Thinking – Developing informed decisions by evaluating different sources of information, identifying patterns, and determining underlying issues across situations of varying complexity.
7. Innovative Change Leader – Creating new or innovative solutions, generating enthusiasm, and readily adapting to change. Being innovative can be both small and large scale.

In accordance with Burlington Hydro’s COVID-19 Vaccination Proof Policy, as a condition of employment, successful job applicants must provide an official QR code as proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation.

APPLICATIONS

Qualified applicants are invited to submit their resume by clicking here. The deadline to apply is Thursday, May 9, 2024.

Diversity & Inclusion: Burlington Hydro Inc. is committed to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences and those needing accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Burlington Hydro Inc. will provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. If you require accommodation, please email our Human Resources team at BHI_Human_Resources@burlingtonhydro.com. Please note that this email is for accommodation requests only; resumes sent to this email address will not be considered.

Application Process: All applicants must be legally entitled to work in Canada. Burlington Hydro will be using email to communicate with you for all job opportunities. You are responsible for including an updated email address that is checked daily and accepts emails from unknown users. We recommend that you check your email regularly, and if no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that the successful candidate will require a full background check, including a criminal record check. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.