Supervisor, System Control / Alectra Utilities

Supervisor, System Control

Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.

Position Purpose:

The Supervisor, Control Room provides front line leadership, direction and support for the day-to-day operations of the control room. This role is accountable for the operation of the 24/7 distribution network to maintain an efficient and reliable supply of electricity. 

Responsibilities:

Technical Leadership

• Accountable for the control room requirements for internal work protection planning to ensure timely execution of required work
• Provides guidance, direction and establishes best practices for switching, load transfers and system configuration
• Oversee the planning department operations and ensure efficient and seamless planning of internal and external stakeholder jobs.
• Provides coaching, development, performance management, technical guidance and advice regarding system operations
• Performs other duties as assigned

Strategic Planning and Leadership

• Provides input to designs and recommends opportunities for enhancements
• Provides input to department goals and objectives, and ensures they are achieved
• Leads and/or participates in department projects and key initiatives to ensure quality and timely completion within budget
• Researches, recommends and implements new or enhanced training, policies, procedures and processes to improve operational effectiveness

Compliance and Risk Management

• Ensures timely follow-up on system deficiency reports
• Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
• Ensures logging, outage and trouble call information is recorded accurately

Relationship Management

• Ensures all scheduled outages and emergencies are communicated to internal and external customers in a timely manner
• Liaises with internal and external customers and government authorities in a pro-active manner to arrange for optimum effectiveness of operations

Resource Management

• Administers shift schedules to ensure that there is adequate staffing for a 24/7 operation
• Plans, organizes and supervises 24/7 activities of operational unit

Safety Leadership

• Ensures all aspects of Company’s safety philosophy is executed and adhered to
• Supports and promotes the corporate safety culture
• Ensures all safety audits, work observations are completed and all incidents are investigated in a timely manner

Qualifications, Knowledge, Skills and Competencies:

Education & Specialized Knowledge

• Bachelor’s degree or College diploma related to Electrical Engineering or recognized equivalent
• Registered member of Professional Engineers Ontario (PEO) or Ontario Association of Certified Engineering Technicians and Technologists (OACETT) in good standing (preferred)
• Must hold and maintain a valid class G driver’s license
• Excellent knowledge of System Control and Data Acquisition (SCADA) systems
• Excellent knowledge of customer and geographic information systems (GIS) and Outage Management System (OMS)
• Excellent knowledge of the Electrical Utility safety rules and Utility Work Protection Code
• Excellent knowledge of regulatory and governmental requirements (OEB Rules and Regulations, PIPEDA and OHSA)
• Proficiency with MS Office applications

Experience

• Minimum of 5-7 years of Control Room Operator experience, preferably in electrical distribution industry
• Experience in a unionized utility environment an asset

Skills/Abilities/Competencies

• Available to support a 24/7 operation, including travel as required
• Available to be on a management on-call rotation.
• Strong safety orientation and ability to lead change and engage, develop and motivate teams
• Strong problem-solving skills with the ability to provide practical and/or innovative solutions
• Strong written and presentation skills, with the ability to convey information accurately and concisely
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by visiting our Careers page at https://www.alectra.com/careers.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.