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MANAGER of INFRASTRUCTURE
& FIELD OPERATIONS
Who We Are:
GrandBridge Group Inc. is the non-regulated affiliate of GrandBridge Corporation, Established in 2000 under the Electricity Act. GrandBridge Group owns and operates Netoptiks which is a boutique provider of critical telecommunications and infrastructure services.
GrandBridge Group is guided by a vision to enhance the competitiveness of businesses and support the economic growth and connectivity of our communities. Our values are the principles and beliefs that guide our operations. GrandBridge Group’s vision, mission and values are supported by a Five-Year Strategic Plan.
What We Offer:
• Competitive Salary & Comprehensive Benefits Package
• OMERS Pension Plan
• Training and Educational Reimbursement Programs
• Professional Development & Career Opportunities
• Wellness Resources & Healthy Lifestyle Incentives
• Employee and Family Assistance Program
• Enhanced holidays, vacation days, and paid sick leave.
• Paid Time Off for Medical and Dental appointments
• Opportunities for Community Involvement
What You Will do:
The Manager Infrastructure and Field Operations oversees the quality, maintenance, and expansion of the NetOptiks fibre optic infrastructure to ensure seamless, high-quality service and a continually expanding service area. Works collaboratively with sales team, network technical support (in house and contracted) and leadership to develop and execute expansion plans.
Major Responsibilities:
• Develops strategic plan for the NetOptiks business unit; understanding available resources and infrastructure limitations and current/expected cash flows to safely target network expansion.
• Stays current on all available technologies for fibre and other network services, continually seeking to maintain an advanced network.
• Reporting to the COO; develops the annual and mid-term future plans for the NetOptiks business unit forecasting costs/projects and resources required. Identifies business risks and develops mitigation strategies.
• Reviews workload and delegates to Network and GIS Technician or utilizes outside contractor resources as required.
• Ensures agreements with external resources are up to date and service level agreements are in place.
• Manages performance of staff; and ensure adequate staffing/resource levels are in place for current operations; forecasts need for future operations (either staff expansion, or additional resources)
• Based upon network capacity and understanding, supports the development of pricing/service models for sales team.
• Manages network documentation and infrastructure plans, including service maps, asset maps/inventory, data centres/micro-pops, locates and Ontario One-Call reporting.
• Plans for expansion, ensuring infrastructure can be placed, and contracts the required resources to execute on growth projects.
• Maintains awareness of construction projects or other situations which may impact service and seeks to proactively inform customers of interruptions / mitigate the interruptions.
• Regularly tests network to ensure quality (speed and uptime), triaging any concerns.
• Notifies COO/sales team in the event of any emergent event causing downtime or network quality issues to enable client response.
• Acts as an on-call resource in emergent situations to trouble shoot network issues. On-Call Rotation to Managed by Outside Plant Operations.
• Develops expansion options for the network and assesses those options in collaboration with sales team to determine priority growth areas. Invoice review, validation, and processing.
What You Will Bring:
• Post secondary education, financial acumen, and reporting experience.
• 7+ years experience within network management/telecommunications
• Demonstrated understanding of fibre networks, their operation, current technology and best practices in network infrastructure.
• Understanding of risk management and decision-making models to make informed and calculated business risks.
• Able to develop annual business plans for maintenance of operations as well as forecast and manage resources for additional projects (i.e., expansion)
• Understanding of Ontario’s regulated and non-regulated utility/energy sector and information privacy legislation.
• Understanding of the Ontario One-Call System and locates.
• Experience in the telecommunications sector; with an understanding of the Canadian Radio-television and Telecommunications Commission (CRTC), their regulations and available programs/support for service providers.
We offer an excellent working environment, career path exploration and development opportunities, a comprehensive total rewards package, and opportunities to get involved with teams and charitable events that support and make a difference in our community. To become a member of our team, please forward your resume by July 30, 2024, to careers@grandbridgeenergy.com. When applying for the position, please quote “Manager of Infrastructure & Field Operations” in the subject line.
GrandBridge Group
150 Savannah Oaks Drive
Brantford, Ontario N3V 1E8
or email: careers@grandbridgeenergy.com
Check us out at www.netoptiks.com
Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings.
We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
GrandBridge Group is an Equal Opportunity Employer and is AODA compliant.
