Billing Representative / Halton Hills Hydro

Billing Representative

Halton Hills Hydro Inc. is a community-focused electric distribution utility servicing approximately 23,000 homes and businesses across a 281sq. km service territory within the Town of Halton Hills. Located 15 minutes north of the 401, our office is accessible by GO Train and bus, and falls within a 35km radius of major urban centres, such as Guelph, Milton, Brampton, Mississauga, Cambridge, and Orangeville. 

At Halton Hills Hydro, safety for our employees and the community is our number one priority; we care about our work, our customers, and our business. We have a commitment to delivering quality service and each member of our team has a responsibility to help one another achieve success and satisfaction on the job. Hills Hydro Inc. is currently seeking a dynamic, highly motivated individual to fill the position of Billing Representative.  This position reports to the Customer Care Manager and is responsible for all billing processes, including final billing, and other miscellaneous duties.

DUTIES:

• Review all exceptions from CIS system and invoice all services, which include hydro, water, sentinels and other services as assigned; 
• This includes all classes: Generation, Retailers, RPP customers, Intervals, Street Lights and Unmetered Scattered Load
• Need to access third party websites to verify retailer communication, consumption and demand
• Login and monitor electronic communication from/to Halton Region and update meter inventory for billing purposes;
• Detailed understanding of water billing and block structure in place
• Invoicing water/wastewater charges from Halton Region
• Processing the download and uploads from MVRS as per billing schedule;
• Setup and/or assist with billing schedule and planning for future billing;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

• Minimum Grade 12 education;
• Excellent verbal and written communication skills;
• Attention to detail with a high level of accuracy;
• Previous experience working in a Customer Service/Customer Care environment;
• Ability to meet strict deadlines in a fast paced environment with minimal supervision;
• Must cope well under pressure;
• Demonstrated professional interpersonal skills and tactful communication;
• Highly skilled in time management, prioritization, and multitasking;
• Ability to work in a team environment demonstrated through reliability, punctuality, a collaborative approach, excellent listening skills, and a positive attitude;
• Knowledgeable of HHH hydro rates as posted by our Regulator (OEB);
• Intermediate to Advanced computer skills, utilizing Microsoft Office Suite, including advanced Excel skills, and AS400;
• Strong analytical skills.

WHAT WE OFFER:

• Competitive compensation and rewards package, comprehensive health and dental benefits plan, OMERS pension plan, and vacation entitlements;
• Opportunity to work with an experienced utility team;
• Direct experience within a highly regulated industry;
• Working in an environment with a strong commitment to safety;
• Training and development support and opportunities.

APPLICATION INSTRUCTIONS:

• Email your detailed resume, in confidence, to hr@haltonhillshydro.com;
• Use BILLING REP for your subject line;
• Indicate in the body of your email where you saw this posting.

Halton Hills Hydro Inc. is an equal opportunity employer.  Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  Applicants need to make their required accommodations known in advance.

We thank all applicants for their interest however only those selected for an interview will be contacted.