Director of IT Infrastructure & Cybersecurity

London, ON

Seize this incredible opportunity to help shape the future of our organization’s technology and take your career to new heights!

We are seeking a visionary, strategic leader with proven senior-level expertise in IT Infrastructure and Cybersecurity, ready to make a lasting impact on our organization.

In this role as the Director of IT Infrastructure and Cybersecurity, you will be responsible for developing and executing the strategic roadmap for London Hydro’s IT Infrastructure, Cybersecurity, and Advanced Metering Infrastructure (AMI). You will drive our mission forward by implementing cutting-edge solutions and innovative technologies, ensuring our systems remain robust and reliable, and overseeing a seamless, secure, and agile transition to the cloud to meet our continually evolving business needs.

As a valued member of our Senior Management Team reporting directly to the Vice President, Corporate Services & CIO, you will also play an integral role in shaping the achievement of our company’s strategic goals, objectives, and business plan.

Join us in this dynamic role, where your technical prowess, strategic vision, and unwavering commitment to excellence will not only drive our success but also leave a lasting mark on our organization. 

WHAT YOU WILL DO

• Team Leadership: Provide direction, supervision, and mentorship for resources across IT Infrastructure, Cybersecurity, and AMI teams.
• Strategic Leadership: Contribute to the development and execution of London Hydro’s technology roadmap and a multi-year rolling IT strategy in collaboration with the IT Senior management team and Executive Committee. Provide information technology solutions ensuring maximum customer satisfaction. Lead multi-disciplinary teams responsible for improving or re-engineering business processes and information systems to align with strategic business direction. Lead the identification, evaluation, and mitigation of risks across IT areas of responsibility. Establish and oversee the improvement of incident response strategies. Work towards achieving total system integration based on knowledge of continuing developments in information technology and assess the relevance of these to the organization. Oversee the maintenance of departmental processes and practices.
• IT Infrastructure & Operational Excellence: Oversee the stability, accuracy, availability and integration of IT infrastructure (i.e. networks, internet and wireless services, servers and storage (cloud / on-premise), end-user devices, and telephony and communication systems). Provide strategic guidance on cloud migration strategies, security in multi-cloud and hybrid environments, and integration with on-premise systems. Provide guidance and oversight of comprehensive monitoring processes and alert notification procedures. Oversee capacity, performance, and disaster recovery procedures to ensure uninterrupted IT operations. Ensure compliance with internal service-level agreements.
• Cybersecurity: Guide and direct the delivery of the Cybersecurity program, including overseeing project initiatives and ongoing operational activities Oversee the design, engineering, and monitoring of cybersecurity architecture solutions, including periodic technical scans, vulnerability assessments, penetration testing, and risk analyses. Provide strategic oversight to develop and maintain a robust portfolio of IT cybersecurity policies, standards, and procedures in alignment with regulatory frameworks (e.g., OEB, NIST, Privacy by Design), ensuring the integrity, confidentiality, and availability of data. Ensure effective consultation with OT cybersecurity team.
• Advanced Metering Infrastructure (AMI): Oversee complex AMI production support and projects in consultation with such Metering Services and Billing Back Office. Guide and support the collaboration with cross-functional teams to integrate AMI systems with broader IT and field operations and the meter-to-cash process. Provide strategic guidance on system upgrades, vendor relationships, and the execution of technology enhancements to optimize AMI performance.
• Project & Vendor Management: Provide strategic oversight and support in the planning, execution, and documentation of IT infrastructure, AMI Systems, and Cybersecurity projects, ensuring quality, on-time delivery, and scope and budget adherence. Monitor advances in technology, prepare thorough, persuasive narrative evidence, arguments, and analyses, and recommend strategic investments to continually evolve the company’s IT landscape. Oversee, manage and collaborate with technology vendors, partners and contractors.
• Budget & Reporting: Manage and monitor the annual capital and operating budgets of the area. Direct the preparation of Requests for Proposals (RFPs), and contribute to the creation of business cases and cost/benefit analyses. Monitor trends, and analyze metrics and KPIs.
• Safety: Ensure personal and direct reports’ adherence to all Occupational Health & Safety Act rules and regulations, IHSA safety rules, London Hydro Safe Work Practices, Environmental Policies and Health and Safety policies. Ensure all accident reports are reviewed and corrective action taken.
• Perform other duties related to the above job purpose.

WHAT YOU WILL BRING

We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role. 

• Successful completion of a post-secondary diploma or degree in Computer Science, Engineering or related field PLUS additional specialized training.
• PMP and/or other technical certifications considered an asset.
• Minimum of ten (10) years of experience in progressively senior positions related to Information Technology Infrastructure.
• Demonstrable record of achievements in the IT field.
• Proven experience in overseeing IT Infrastructure and Cyber Security portfolios.
• Thorough knowledge of Cybersecurity regulatory frameworks (e.g., OEB, NIST, Privacy by Design).
• Knowledge in Advanced Metering Infrastructure (AMI) is preferred.
• Strong leadership, managerial, coaching, project management, change management and conflict resolution skills.
• Experience liaising with senior management and external agencies and stakeholders.
• Ability to establish and maintain positive and collaborative cross-functional relationships at all levels of the organization.
• Professional and effective oral, written, and presentation skills.
• Advanced proficiency in the use of Microsoft Suite and G-Suite.
• Excellent research, problem-solving, organizational, analytical and time-management skills.
• Team-oriented and results driven skills.
• High degree of judgment, discretion and attention to detail.
• Experience / knowledge of the electricity sector (an asset).
• Valid Driver’s Licence Class G.

WHY JOIN OUR TEAM

• London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
• Competitive Salary
• Comprehensive Benefits Package, Including OMERS Pension Plan
• Competitive Vacation Entitlements
• Top-Up Leaves Program
• Learning & Development Opportunities
• Recognition & Social Programs
• Wellness and Family Assistance Program
• On-site Cafeteria & Free Fitness Centre
• Corporate Cellphone
• Hybrid Work Arrangement
• Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg or visit our website at www.londonhydro.com. 

SOUNDS LIKE A GOOD FIT? HOW TO APPLY

We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to David.best@capitaltech.ca with the subject line Director IT Infrastructure & Cybersecurity. 

Deadline to Apply: Monday, April 7, 2025. 

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada. The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.