Temporary Customer Service Representative

The Opportunity

Position Purpose: 

There is a current requirement for a temporary position to work in the Customer Service department. The Customer Service Representative position would be for 35 hours per week and will report to the Supervisor, Billing and Customer Service

Hours of work will be as per the Collective Agreement. 

Responsibilities: 

• Professionally handling customer billing and general inquiries in a timely manner via the telephone, written correspondence or online:
  • Determining and resolving a wide range of billing issues consistent with Alectra (formerly Guelph Hydro) policies and procedures to the satisfaction of the customer, including high bill complaints.
  • Providing information about energy management and communications related to electrical industry issues.
• Providing timely and professional service to our external and internal customers as follows:
  • Setting up of new services as required.
  • Processing pre-authorized payment and budget billing applications and handling related customer concerns.
  • Processing customer moving orders, security deposits, adjustments and updating billing information.
• Performing office duties relating to final bill processing, water meter installation forms, turn-off work orders, etc. Attend Water Services meetings, act as liaison between Water Services and Alectra (formerly Guelph Hydro), process water based rebates, as required.
• Performing incoming and outgoing mail processes, preparing invoices for accounting department, operating the mail insertion machine including replenishing necessary stock.
• Collect and process Night Box deposits, Payment Depots, Canada Post and Brinks payment, when appropriate.
• Processing EBT retailer transactions, as required.
• Responding to customer information enquiries relating to the Company.
• Other duties, as assigned. 

Skills & Qualifications: 

• Secondary School Graduation Diploma.
• Experience in an electrical utility and/or related business to understand current customer industry issues and trends – experience should include serving the public, handling cash and using computer terminals.
• Knowledge of PC software, including Windows Operating System, Outlook, Excel spreadsheets, Word, and demonstrated accuracy in data input.
• Knowledge of social media.
• Demonstrated effective communication skills, both verbal and written.
• Interpersonal and customer relations skills to professionally and effectively meet and deal with customer questions and concerns at the counter and over the telephone.
• Demonstrated initiative, good judgment and organizational skills with the proven ability to take responsibility and work on a team.
• Demonstrated company values, in particular respect in the workplace, ethics and working safely. 

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by visiting our Careers page at https://www.alectra.com/careers.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.

In accordance with Alectra’s COVID-19 Vaccination Policy, as a condition of employment, successful job applicants must provide written proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation to the point of undue hardship. 

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.